Before I get into any of the juicy details, I'd like to give Big Paw Pet Care two thumbs and four paws up!!! I recently went on vacation and my biggest concern when I was planning everything was the care of my three very diverse dogs, all with specific needs. I did a lot of research because my previous experience with boarding two of my three dogs with Preppy Pet was a horrible one. My dogs came back with hairless spots and red swollen skin. I found out they ended up staying locked in their tiny crate the rest of the time they were there (that happened on day 2 of the trip). I couldn't enjoy my vacation knowing my dogs might have that happen again. I went to a few boarding places to check them out, even Disney's boarding facility. A couple of boarding places seemed just barely okay, but still not the quality of service I'd want for the money spent (which is A LOT!) and Disney was going to cost over $1000 for minimal care of my dogs.
Before settling on boarding my dogs, I started to research a pet sitter. I'm the type of person where I like to have all the info up front before buying something or going with particular business for a given service. I finally narrowed down a list of three pet sitters that seemed to have fair pricing, serviced my area of Orlando, not some sort of scam, were bonded and insured, and had a nicer site that explained what they offer.
I love Big Paw Pet Care's website. It's easy to navigate and book a reservation. Shortly after putting in my reservation request with pictures and full details about each dog, we were contacted and setup a meeting with the sitter (We had John and we loved him).
John came by on an agreed upon day and time. He got to meet our dogs and went over everything we submitted online about our cute and crazy dogs. John was so nice, prepared, and professional. He definitely put me at easy to go forward with using BPPC.
Once it was time for our trip, we met up with John again to give him our keys. We also let him know that we would have security cameras setup so we could check on our dogs during the day when John wouldn't be around. John was so great about it. He was use to customers doing that and had no issues or weirdness about it. Another aspect about BPPC that makes you feel so relieved.
On our trip, we watched our dogs to make sure that they looked like they were doing great and they looked totally normal. Our security cameras send an alert to our iphones when there is motion detected, so we got to see John a couple times for a few minutes and he was giving the dogs SO much love. It made my heart melt knowing my dogs were happy and loved. John also sent us text updates, photos, and got back to us quickly if we texted him. It was awesome having that access to John and our dogs without feeling like your hounding the person.
When we got back, there was a progress report on the dogs for each visit. John was awesome, honest, and he gave us more customer service than any boarding place ever could have. He even brushed our dogs teeth a few times (which they are use to, but wasn't expected) over the time we are gone!
That's just a summary of my experience. I can't wait for the next vacation because as long as Big Paw Pet Care is around, I won't feel guilty leaving my cute furry babies. I 1000000000000% recommend them. I will be going back to them in the future for sure. The money is so worth it. Even if I had to pay as much as a boarding place, it would still be worth it. This company hires people that ACTUALLY care about the animals, their job, and you as a "concerned parent." I will never have to board my dogs again!
The only down side is that when we came home we thought our dogs would go nuts from missing us - instead they were totally calm and just like "oh hi!" lol. I guess that's not too bad of a down side. Lol. Just means they were all very happy even though we were gone.
Thanks John and Big Paw Pet Care!!! You guys are amazing!!! read more
