Initially service was good. However, when we had a sip of our milk tea with pearls, we realized the pearls had crystallized, and the tea didn't taste proper (in comparison to Big Orange in Richmond Centre). We took our drink back and politely told them of the issue. The employee hesitated in taking our drink back and said she would dump out the pearls and put our contents into a new cup with new pearls. Unfortunately she did not smile, she did not apologize for the inconvenience, nor did she offer us anything for the poorly made drink. She gave us our new (sort of) drink and turned away. I felt put-off by the whole experience and will not return. Even if the drink was good, I much prefer a better customer-care experience. The employee did not care once they made their money from us. We will not return. read more