The Store Manager, Daniel, was professional, courteous, and understanding of our situation. He answered and resolved all of our needs promptly. He communicated effectively throughout the entire process. I would highly recommend Big O Tires in Benicia to family and friends due to Daniel's exceptional customer service. Note: Purchased 4 new tires. Also, keep in mind, that Big O Tires price matches against some big name tire centers with some tire models. read more

you value your time, I recommend choosing another tire shop. If you're looking to save money and don't mind waiting for hours, this location may work for you. I arrived at 1:50 p.m. for a scheduled appointment to have a tire repaired, but no one assisted me until 2:15 p.m. After inspecting the tire, I was told the puncture was too close to the shoulder to be repaired. While I understand that policies vary, I've had a puncture even closer to the shoulder repaired at another shop, so I found the explanation inconsistent. Since I needed to get back on the road, I agreed to purchase a replacement tire. Unfortunately, by 4:00 p.m., my vehicle was still sitting in the parking lot and hadn't been brought into the service bay. I had already informed the service advisor that I needed to leave before 5:00 p.m., and I was assured there would be no issue. Yet by 4:23 p.m., my car still hadn't moved. This experience was extremely frustrating. I regret choosing this location and purchasing my first set of tires here. Based on this experience, I won't be returning. read more

Worst place to save you time and money, I bought may pairs of tiers from them , I came with a flat tire today and after a inspection they said it was unsafe to fix and the recommendation was to replace all 4 tires, I visit less Schwab and without any problems they was able to fix the flat tire, all my 4 tires are still in good condition so no need of a full replacement, be careful on this place they really want to make the sale even if you don't need the product. read more

Came in to see if they could check out my wheel making an unknown noise, and before i could even finish my sentence, one of the lady workers (who i wasent even talking to) rudely interrupted and goes "theres a line! Nothing gets done quickly!" Like no duh theres a line, Im there simply asking for services, thats no way to talk to a potential customer. I will definitely not be going to another Big O tires since thats how they treat customers. Now I see why theyre reviews are so low. read more

Got a Low tire pressure warning on way home from Dentist. Checked tires and saw a big bolt. Drove straight to Big O Tires. Pulled in at about 5:20 and I am home in my living room and it is 6:30. They were amazing. So professional and helpful. They wanted me to drive away in a safe vehicle. I highly recommend them. If I could give them more than 5 stars I would. Thanks guys!!! Lynette read more

Big O Tires - The bolt who tried to sideline us!!! - Auto Repair Near Me - Benicia, California

Well I came here this morning with an appointment for Brake service. I just my pads replaced since I knew they were nearing the end of life. The service rep began to tell me that we only do full service which includes rotors. I says give me a quote. He said ok well after I give you 30.00 off the best I can do it all comes to 1049.00 i immediately told him I was at the wrong place. I just needed pads replaced. Don't come here for a brake job! read more

Big O Tires - What is and what is not repairable. - Auto Repair Near Me - Benicia, California

I want to give a big thank you to Big O Tires in Benicia--especially Tom Albar--for going truly above and beyond. I brought in my vehicle with a complicated air suspension issue, and instead of taking a quick guess or throwing parts at the problem, Tom took the time to really dig in. He did the research, asked the right questions, and used his technical expertise to accurately diagnose and fix the issue the right way. That level of care and knowledge is rare. This is exactly the kind of service we need right here in Benicia--honest, skilled, and committed to doing the job correctly. Tom, you've earned a very loyal customer. For years, I've trusted Big O with our family's tires, brakes, and alignments--and this experience just reinforced why. Highly recommend. read more

Big O is the best!! They are accommodating, fast, and super friendly to deal with. I've stopped in right as they were closing and gotten a tire changed. They've put a new bulb in my turn signal and not charged me for the service. Do you need air in your tires? Stop in for a top-off. They'll treat you right and leave you feeling good about the kindness of strangers. read more

Got my new tires here. Recommendation was super quick and install happened even quicker. When I came back to get tires rotated and oil changed, Mary helped me out. Service was super quick. Thanks Mary!! read more

Excellent service today! 10 Stars My tire was flat on the way to my sons first opening game. I filled it up enough to get to Big O. Shoutout to the whole team! Daniel, Joshua, and my guy with the long hair lol. Daniel went above and beyond to not only fix my tire but to ensure me and my family got to the field on time. Definitely recommend! read more

I originally scheduled an early morning appointment for an oil change but missed it and ended up walking in for the same service. Joshua helped me and reassured me that they would still be able to service my vehicle in a timely manner. He also answered all of my questions and explained what would be done during the service. I received my vehicle back within two hours, which seemed reasonable considering they already had multiple vehicles on the lifts. Overall, I was very satisfied with the service. Upon checkout, another representative also gave me a discount, which I truly appreciated. I will continue coming here for future services. read more

Another great experience with Big O in Benicia! I came in a few days ago after having my tire light go on. I was helped again by Joshua who remembered me from last time. I appreciated that! Another warm and welcoming greeting, even though there were other customers inside and he seemed really busy. Joshua let me know to expect a bit of a wait, there was quite a few cars ahead of me. I appreciated the clear communication and was totally cool to wait my turn. Part of adulting lol! They ended up finding a small nail in my tire, and it was fixed under warranty. No drama. I was back on the road in the expected time and back to my day. Thank you to Joshua and Big O Benicia for the excellent service! It's so nice to have two great experiences back to back, especially when they were busy. read more

I walked in on a Thursday evening, after calling earlier in the day. They said they could change my oil and do it today, so why not bring my car in! This has been my go to for all my cars for many years and this is no exception. They took great care of my new Honda HR-V, and made sure that I used my coupon that I brought in, so I could save 20 bucks! Great service, great price! I suggest scheduling an appointment before hand, so you're not waiting around for your car to get serviced. Overall great experience, 20 out of 10! read more

Big O Tires - Auto Repair Near Me - Benicia, California

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I just arrived from out of town to our new home. The flat tire was a major problem but the staff and techs took care of me with a smile. (BTW, I teach customer service. These guys were great! Thanks, Bob C read more

Every time I come here, they find over a thousand of extra "repairs" that are needed. Will find a new place. Recently went to drop off car and two guys were available to help, but because I called before I came to confirm they have the part in the stock, I had to be helped by only the same guy who picked up the phone. So I sat for 15 minutes while he helped one person even though two other customer service were available to help. Seems their internal policy prioritizes something else besides customer service. So frustrating that I had to write this review! read more

I have to say I'm very impressed with the trustworthiness and the service at big O tires Benicia. As a female, I always feel very intimidated walking into a repair shop. I've often been sold products or service services. I didn't actually need because I didn't know any better. I expected that to be the case when I got my oil changed at Big O tires, but it wasn't. They told me my car was in good shape and charged me for the oil change and sent me home. A few weeks later I had a flat tire. They helped me order a new tire without issue. I feel like everybody there is very trustworthy and kind. read more

To start, I wrote a review of this business a couple of days ago that was removed because I was truthful about what my experience was. It's too bad the 1st Amendment is not allowed any longer in this country. So, my experience with this company at this location was the worse I have ever experienced. I own a business and I understand how important customer service is, and obviously this company does not. I called this company and said I had a screw in my tire that I needed fixed, can they take me this morning. I was assured they could so I said I would be there in about 15 minutes. I got there and was then told they were backed up for at least 2 hours, do you have a ride home. This is for a simple patch or plug in my tire, and a loyal client for 13 years. Unbelievable that I would be treated like this. Their customer service, or lack of, was the worst I've ever encountered, and I will NEVER return to this location, let along Big O. read more

Employees were helpful and knowledgeable. Went in to get all new tires. They had some in stock and were able to take me as a walk in. Service took a few hours so I would recommend getting someone to pick you up. They have different price ranges depending on the quality you are looking for. read more

I came in last week and was helped by Joshua. He did an excellent job helping me change out the tires on my silverado. I also wanted my brakes checked. Outstanding customer service, everything was communicated great and I left feeling like I got a great deal. Josh had great follow through. Thanks! read more

Got to my car this morning and had low tire pressure. come to find out that my back tires were wearing uneven and needed to be replaced, they were almost bare on the inside and it's rainy season. I live in Vacaville so I went to that store. They were bought out by another company. Closest is in Benicia. I call, they say come by. I figured they have to order the tires and I'd have to come back due to the type I wanted. Nope, they went to their warehouse and picked them up. They told me of their discount and they are replacing them now. Thank you to Tom who I spoke with and helped me and Geddy the manager who was very understanding. Thanks also for babying my car, it's my baby, they don't make them anymore and it's nice to have people treat your things as important as if it's theirs. read more

My tire pressure light came on I found the nearest Big O Tires which was Benicia. I arrived 10 minutes before closing thinking I only needed additional air in my tires. As Service Technician, Andy Garcia added air, he discovered a nail in my tire. He immediately fixed the issue. I explained to Mary Bautista, in Customer Service, I just left work to get my tire fixed. She was so concerned about my safety on the road and did not charge me for the repair. EXCEPTIONAL CUSTOMER SERVICE!!! I WAS SO APPRECIATIVE OF HER CONCERN!!! I HIGHLY recommend BIG O TIRES in Benicia, CA. Thank you for caring about your customers. Thank you Andy for repairing my tire. GREAT SERVICE!!! read more

Thomas helped me out with an oil change. I rarely get off in time to make it to their shop, but the one day I was able to get off earlier, they made the process quick and easy. They inspected my tires and wrote me up a quote and didn't hassle me to buy right away like others. Informed me it would be good for 30 days so definitely will be going back to them for that. read more

I needed a tire "repair" in order to get home after a long day at work after finding my car with a flat. They were AMAZING! They stayed open later for me to get the repair done and off I went! I can't say enough of their customer service and kindness... Thank you read more

Had a slow leak from a nail I picked up on a tire and Daniel and the team took care of it same day. Thanks for taking care of me!

The service writer "Josh" was awesome and attentive to my needs. Being a Service Connected Disabled Veteran and Senior Citizen traveling on the road, it was a great relief knowing my truck was safe, tires rotated and brakes inspected. Thank you guys for taking good care of me. read more

Our Benicia Big O tire is very oriented in customer service. The new store manager, Daniel Fabanich has taken the reigns to make sure customer service is a high standard. I appreciate being welcomed to the store by all the guys and girls. The staff is fantastic and help is wonderful! read more

Ive been going to Big O in Benicia for years. Excellent and friendly customer service. Top notch mechanics that i trust completely for my tires and all mechanical work. I never feel I'm being taken advantage of. Thank you! Lynn Wilson read more

I had a very good experience with Big O in Benicia over the weekend (2/14/26)... They were very helpful and courteous. I had heard that customers were experiencing displeasure with this location and it's current management, but I think they may have gotten things tightened up and are now back to a friendly place to get tires and oil changes done. read more

Crappy start to my morning with a flat tire on East 2nd St in Benicia. Before calling AAA for a tow, I called Joshua at Big O to confirm availability of Pirelli Zero in the 315 R40 size which isn't common. Joshua confirmed they were in stock and he rushed a request to the warehouse to have them ready for installation. Start to finish, the whole process was over in less than 3 hours. Outstanding service on a day where all lifts were in use - busy day. Thanks so much for making my day a slight bit better!! read more

Had a flat and the team at Big O fixed me up with a new tire and install! Love Big O, always friendly and efficient!

My Experience was very pleasant and I appreciate the service. Josh was very helpful and knowledgeable about the things that I was concerned about which made me feel safe. The prices were fair. 10 out of 10 I will Recommend. Got me and my family back on the road in no time. I will definitely be bringing all of my back to this location read more

I've been a customer of The Benicia Big O Tire store for 30 years. During today's visit, Daniel was very professional, friendly, thorough and helpful on getting my new tire and wheel balanced in a very short time (while I waited). Thank you, and keep up the great work! read more

I was losing air in my back tire. I was gong to pass Big O Tires on Military in Benicia. I decided to pull in, it was Saturday early afternoon. A couple guys came out, checked all of my tires for air and found the culprit. I had a nail. They offered to repair my tire right then. Tom took care of the paper work while awaited a short time inside. He was very friendly and professional, even while his phone was ringing off the hook. He was kind and patient with every caller. I've always had a great experience at this location! Thank you Tom and the rest of the crew! I highly recommend them for your service needs! Great job guys! read more

David was great to work with. He was juggling the shop personal and working with me to get my alignment dialed. I've been having issues with my truck alignment since new. Manufacture alignment specs have too much Toe in. He help me dial In my custom alignment specs. read more

Ordered 4 tires and they were available, put on, the tires were aligned and all finished within 3 hours. Joshua was ON IT. Thank you! Susan read more

Daniel at Big O in Benicia took good care of us when we purchased new tires for our trailer. I definitely recommend them.

I had a screw in my tire which did the same for my day!! But here came Brandon whom assisted me in finding 2 matching tires within 2 hours The customer service was top level and appreciated . Thanks Brandon read more

Took car in for oil change and check engine light on car recently purchased. Not only was way overcharged on simple engine scan and oil change but they claim needed fuel injectors and total bill running to a total of 2 grand no codes from scan wax even showed to me. Was played for a fool. Stay away from here read more

I'm a repeat customer at this location and they are always very helpful and professional. This time I was in need of rear brakes but they completed an assessment and quoted the work needed. The suggested some financing options and this was a great relief. The work was done and I am back on the road! Daniel is fantastic! read more

Guy who did my alignment did a great job!! My car is pretty low and it's hard to find a place that can align it good, but I found my go to place! read more