After being a regular customer of 25 years, this store lost my business. The place tries to overcharge you. An item will say, for instance, $2.99 on the shelf sticker and will ring up for $3.49. This wasn't on one occasion or on one item, it happened to me on four visits on multiple items. I had to start taking pics of the shelf stickers with my iPhone to show the cashier's the discrepancies. When I noticed it in the beginning after looking at my receipt, they would correct it my giving me my money and and then some--Like a dollar or two for the inconvenience.
But the final straw for me is they emailed a rewards coupon for $10.00 off an order. I've gotten these coupons before and used them no problem. At my final visit to the Seekonk location, saw only $4.25 was discounted instead of $10.00. So, the cashier called for assistance and I thought this woman who came up front was a manager. She looked at my coupon, looked at the receipt and said, "Well, will you look at that? Oh well, if you want the $10 discount, you need to call corporate."
I was like "Call corporate? Why? For some reason it didn't take off the right amount. Can't you just give me the difference?"
"Nope" she said, "We don't give you coupons here, so you need to call corporate to see if they'll give you the money."
So I suggested, "Well, can't we reverse the order and re-ring it to try and see if the coupon will take the correct amount off?"
She said "Nope. The coupon was already scanned and used--when it's gone IT'S GONE!"
I was like "Why are you refusing to help me? You see I have a coupon for ten dollars and can see on my receipt it only took off $4.25?"
She starts yelling "BECAUSE WE DON'T GIVE YOU COUPONS HERE, ITS FROM CORPORATE!"
I'm like "Am I not standing here at a location of Big Lots, which is part of the corporation? An error of some sort occurred. It's not my fault"
Then she starts yelling "THE CASHIER DIDN'T DO ANYTHING WRONG!"
I replied, "I didn't say she did. It's not her fault the coupon didn't deduct the correct amount. But this needs to be corrected HERE! It happened at this location and it should be rectified HERE!" (note: two items rang up at higher prices than listed on the shelf stickers and when ringing me out, she corrected it no problem).
She said "We're not doing it".
I said, because I assumed she was one "This is absolutely abysmal customer service and you have poor management skills".
She said "I'm not a manager".
I said "Well I can see why!"
Then, at the top of the lungs, screamed GET OUT!!! Like she was Ralph on the Honeymooners.
I left saying "You want me to call corporate? I will and it WON'T be just about this coupon".
So, I contact corporate and guess what? The coupon they sent me was encoded incorrectly deducting only 20% off the order instead of $10.
I gave them this wicked woman's name (I won't disclose it here, but she has long grey hair like Brunhilda) and told them about the wretched experience I had with this woman. All they did was give me what I was supposed to get in the first place--an email with just another $10 coupon. I got nothing more for the inconvenience or abusive treatment. I got no contact from a real manager at that store apologizing, I got no notice if the situation was addressed at the store.
So, I took my coupon to the Swansea location, purchased enough up to $10, paid the remainder of 34 cents on the bill and left. I went home, threw my Big Lots card away and removed myself from their emails.
Ollie's is now the store I shop for for great discounts.
This Big Lots in Seekonk gets a zero stars rating from me--along with their corporate office! read more
