Big Lots your one-stop shop for BIG deals that make your dollar holler Save on brands like Broyhill, Swiffer, & Doritos. read more

Big Lots - The Couch. - Department Stores Near Me - Rialto, California

If I could give zero stars, trust me I would. My husband goes to pick up a $300 order that I placed yesterday online and basically half the order is missing. I tell him to wait there while I call the store and it's like they have people that don't even know what they're doing. The lady was like oh we got the bag mixed up like it's my fault. It is their job to double check the orders to make sure that everything that customers have placed is in the bags! It's not that hard. Quality control is everything at a job. And they lack it very much. I am so glad my husband called me or else I would literally be screwed. I will never ever in my life order from this location again and now I see why so many big lots are shutting down because they hire morons to work for them. Never again!!!! Everyone, save your money and do not shop here!!!!!! read more

Guys please save your self a head ache and money. I ordered couches online and they use a 3rd party company who is bootleg and they call u everyday to tell u they can't deliver your couches because XYZ. That company makes up a different story everyday as to why they can't deliver, to the extent that the driver has a family emergency. Super unprofessional!! I emailed big lots customer service telling them about me not receiving my order and this is what they emailed : Response By Email (08/31/2020 06:49 PM) Hi Linda, Thank you for contacting the Big Lots Customer Care Department. We appreciate your interest in Big Lots. We apologize for any inconvenience you have experienced. Upon checking on your order ORD1497273328, the Sofa and Loveseat is ready for delivery/Reserved. The items are still in the store and not yet picked up the PICKUP Delivery Service. If you need to check on the Status, please contact the store to verify the items delivery date. Thank you again, and have a nice day. Melizza Customer Care Department Big Lots Stores 866-244-5687 Like OBSVIOUSLY!!!! But the reply has nothing to do with issue!!!! Big lots is false advertising by having a same day delivery option for Sundays!!! The 3rd party company stated they don't do delivery on Sundays. Why have that option??? To get you to commit and take ur money. I'm still waiting for my sofa and love seat since Sunday. Worse customer service EVER!!! Why would BIG LOTS use that company in the first place. The name of the company they use is SELECT EXPRESS. read more

I like this big lots it alright to come get a few things but i really hate there school supply area it's small and lacking. The staff are all very friendly and helpful we are always greeted with smiles:) and someone is always walking around and asked you if you need any help. I would come here again. read more

I want to thank Margaret for her outstanding customer service. We bought a sectional & it had a tear. She didn't have one in stock to replace it. She told me once she got one in she would call me. Let's be honest I didn't think she would follow up. I was so wrong! My apologies for doubting you Margaret. Today I picked up my replacement. Her & a gentleman assisted us. Sorry I didn't get his name. I'm beyond grateful for your follow up. read more

Really happy with our Rialto Big Lots. Items that they have begun to carry are very nice! They now carry very cute seasonal decor similar to Hobby Lobby and other large stores. Store employee Marlene was very sweet and friendly on the register. Thanks for providing a great place to shop! read more

I was in line but decided to walk out when I saw two employees not wearing their mask on their face. Since I take care of my elderly Aunt I decided not to stay any longer since they, employees,come into contact with several individuals a day. Ignorance i can't deal with. Cashier was eating at the register while another employee talked to her with her mask down folks are simply inconsiderate read more

I purchased a sectional from here and it was damaged I called store spoke with Margaret who swiftly ordered another to be sent out only to have the 2nd one also be damaged I purchased because Broyhill has always been known for great quality I was very dissapointed the one I purchased was the Naples collection in gray well after second one I went into to store where Debbie and Margaret tried to resolve my issues . I really loved this set and tried for a 3 rd set well that was also damaged Margaret handled the issue and we came to an agreement. Everyone in this store has wonderful customer service from David to Debbie I think that was his name I was happy seeing these people actually cared about there customers gReat job Rialto store read more

I like this big lots alot better than the one in Fontana! The workers here are more friendly and willing to help you! The sales are better too! Adrina was super nice and helped me the whole time I was there! I felt like she went out of her way to help me With what I needed. read more

Wow Mireya was awesome her positive upbeat attitude was great. Answered all our questions and I was very happy with her customer service thank you. read more

Great inventory and great customer service! Bought a coffee table here a few months ago, and going today to buy new living room furniture. Can't beat the price, and even better quality! read more

I've been coming to this big lots since I was a kid. I grew up in rialto. Area is ghetto, store can be cleaned up a bit especially the frames and photos area and furniture area. Yikes. The carts can use a wipe down as well. It'd also be smart to have some of the workers be more approachable and helpful. It's obvi my go to big lots so I'll be back. read more

The store was neat and orderly - which isn't always the case at discount stores. The staff was very friendly. I even joined their frequent shopper discount program, (forgot what it is called). I will be shopping there again. read more

This is your typical big Lots. Not well organized or lovely to look at but with some good deals tucked away if you're willing to hunt. Some items,of course, are not a good deal. The only thing I didn't like was being accosted in the parking lot by someone looking for $$. This is the good and bad side of being on a street with Big Lots, 99 cent only, and Dollar Tree all so close together I guess! read more