I ordered a dresser and nightstand online, and entered my credit card so I assumed it was paid for and reserved. When I ordered online it said the item was in stock. I called to see if I could pick up on Saturday and they said yes.
When I arrived at the store I walked over to the furniture counter. There was an employee at the counter - who saw me coming that direction - that turned and walked off and never returned. I waited for 25 minutes and had to go to the front to ask someone to help. When they finally helped me, they informed me that they canceled my order because they no longer had the item. I was under the impression that I bought and paid for it, but I guess they sold my item to someone else. Then she said "so you are picking up the nightstand?" Well no, why would I need the nightstand without the matching dresser. She also said that she was the one that canceled my order just the other day. Terrible customer service. read more