Where do I start...This place, on their website, indicates "Luxury experiences with a layback…read morevibed." There is nothing "luxury" about this place. Let me tell you about our experience.
I was planning a spa day for a party of three people. I emailed and talked on the phone multiple times with the staff of the spa to make we had a good schedule and so that we could all, at least, get our pedicures and manicures together. Although, the staff on email and phone were nice, that was the extend of the professionalism in this place. I wish I would have gone with my initial plan and scheduled our spa day at the same hotel where we were staying, rather than in "Bourbon and Blush Salon and Spa." I found this place online, and it had great reviews. The description of their services were just incredible; so I thought we should give it a try. HUGE WASTE OF MONEY.
The three of us scheduled multiple series each (massages, body scrubs, facials, mani, and pedicures). We got there and we were greeted by two staff members. They were going back and forth if they should give is a "rope" or not. Not sure why this was a debate, when we were going to be there multiple hours; based on previous experiences in other spas, this should have been the least they could have given us since we were getting multiple services. Well, they didn't!
I started with the "Bluegrass bourbon body scrub," on the description it states "enjoy a rejuvenating eucalyptus steam shower." Well... it is a steam shower, which was nice, but the eucalyptus, is FAKE. Yes, fake eucalyptus in the shower. Then, after the shower, on their website, it states: "The final touch- our ultra- rich nourishing body butter that will leave your skin soft and supple;" well... they must have forgotten this step because neither of us (2 of us got this service) received this portion of the treatment. For some reason we just did not get full services (as described on their website).
Then, I was scheduled for a message... well this was not relaxing at all! The staff kept bumping on bed, banging things around, it was not a "luxury message" at all. I requested a deep-tissue message ("with a squeeze" as stated on their website) and this staff member was not knowledgeable on this practice at all; even thought on their website it states "our highly trained massage therapists use deep tissue techniques to release knots and areas of chronic muscle tension and stiffness." This was not the case, I received a basic Swedish massage.
This short cutting did not only happen with me. When I saw the other 2 people I went with, I found out that one got 1/2 of the massage because they told her "we are running behind." The other one I had scheduled waxing services that they never received, and were told that she had to wait about 30-40 minutes because the person was busy. Let me say one additional thing about this, no-one mentioned anything to her; she was the one who asked. Gosh... this is "luxury." They short-cut every service, they were not organized, and no one every apologies of said anything about the lack of services, changes in our services. The only way for us to gather information on what was happening, was if we brought it up.
After my message, one person tells me to sit in their waiting room and relax, and then another says we are waiting downstairs for your pedicure. I head downstairs and have to wait close to 40 minutes for a pedicure, as no staff was available. Not only did I wait for the pedicure, but had to also wait between pedicure and manicure for over to 30 minutes. Beyond that, let me remind you that they told me that we would all (party of 3) get manicures and pedicures together. Not at all the case.
Again, they mentioned their staff is "qualified." Let me tell you that staff member who did my pedicure, was the same person who did my scrub, and also the message of one of the members of my party of 3. What? This is CRAZY... is this what this place considered "luxury"? Literally, each staff members had multiple jobs. Where have you ever seen this? I have never experience this in my life! Don't they have to be licensed for each job? Don't they have to receive specific training? I am not kidding or exaggerating when I tell you that the person doing the pedicure was the same person doing the color or highlight on someone else's hair in the salon. I am so confused...luxury?
In short, there is really NOTHING relaxing or luxury about this place!!! This is truly a HUGE waste of money. They have "luxury" prices for basic services and unqualified serve providers. In general this placed offered: poor quality of customer services, poor quality of services, poor quality of staff training, and the list goes on. Go to this place if you want to get ripped off. Seriously... between the 3 of use, we spent over $1500 and it was just the worst experience we have ever had in a "spa."
