The prices are really great at this store, but the customer service is spotty at best. Some of the employees are not well trained, and most are downright sour faced and unfriendly. No eye contact, no smile, and no greeting when you first enter the store is pretty standard there. One young man tried to put a dried flower bouquet in a bag head first and then was putting large items on top of them, before I stopped him. I had to explain to him that those items would crush the flowers, and he just gave me a strange look, and walked away. Also, I had handed him four or five of my own bags, yet he was packing one bag so heavy I wouldn't have been able to lift it. I'm small and 73 years old so you'd think that someone would automatically consider that, but no. When I tried to explain that to him, he just seemed to be confused so someone else came up and rescued me from him. I believe in giving everybody a chance at a job, but don't put somebody at the front who has no people skills or common sense at all.
One new employee sold me a piece of furniture from a center aisle clearance area without telling me that I could not return it because it was not their policy to allow returns of anything that was on clearance. Had they told me that I would've gone home and measured my room before buying it, but there had been no sign there stating that and no one had told me that. When I came back with it because it was too big for my room they absolutely refused to refund my money even though I had been shopping there for months, decorating two different houses as well as my own, and had spent a lot, lot, lot of money there. The man who had sold it to me only two days earlier looked me right in the eye and lied and said he hadn't sold it to me. Three other staff members standing by (why?) kept telling me it was their policy not to accept returns from furniture clearances, something which was NOT posted, even then. I don't have a problem with that policy. I have a problem with their being no sign stating that and no one told me that when I bought it. Unfortunately I couldn't find my receipt to prove who sold it to me, and even then he would still have lied, so I'm stuck with a $119 hassock that won't fit in my living room. One other thing is if you try to order something from them online and have it delivered, forget it because it'll cost nearly as much in delivery charges as the actual item you're ordering. It's too bad they can't hire better people because it's really a reasonable place to shop with a lot of merchandise to choose from at really good prices. PS: there are two women working there who are friendly and helpful and great at their job, and I consider myself lucky when I see them at the register when I go there. I wish I could remember your names, ladies because you have been terrific. read more