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    Big Lots

    5.0 (1 review)
    Closed 10:00 am - 9:00 pm

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    Vaughan-Bassett Furniture - Vaughan-Bassett's Stock Photo

    Vaughan-Bassett Furniture

    (5 reviews)

    shoddy drawer slides and leg construction on bureau, entertainment unit, tallboy dresser and…read morenightstand. Also purchased the headboard and mirror for bureau. Terrible customer service and generalized failure to take responsibility for substandard parts. Customer must go to third party website to purchase parts to replace the ones that have broken. Parts in question are Kenlin Rite-Trak II and CS rep told us to get a completely different part number at Swisco.com. Need to replace the front and rear plastic parts on all 17 drawers in the furniture pieces. Not happy at all!

    My wife and I bought 2 nightstands, a 9 drawer dresser and a 5 drawer chest. The nightstands look…read moregreat. But the dresser and chest are way off. To start, both the dresser and chest are made of oak and whatever finish Vaughan-Bassett used, filled all of the divots in the wood white a white chalk type paint it seems like. We reached out to the company we bought these through and they agreed that they look nothing like they do on Vaughan Bassetts website. The company we purchased these through spoke with Vaughan-Bassett and we're told that the pictures on their site aren't meant to be a final representation of the product, but to just show what the product design looks like. And that they can't help it if the finish is different. This furniture cost a lot of money. And we specifically went with this furniture not only because it looked good on their site, but because it was 100% wood American made. But if this is the type of product this company is going to make. Stay away from them. If they don't care how the overall product looks when it gets to the customer. Don't trust that company.

    Big Lots - discountstore - Updated May 2026

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