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    Big Leap

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    11 years ago

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    Solutionreach

    Solutionreach

    (19 reviews)

    BUYER BEWARE. YOU HAVE BEEN WARNED. We detrimentally relied on assurances by sales rep Blake…read moreMcMullin that we could cancel at anytime. I specifically discussed Solution Reach's reputation for pulling this exact tactic--guess what? They pulled it on us as well. I highly recommend you consider other options. They did not honor his assurances. His Contacts Manager, John Fjeldsted, dismissed my experience with the company and basically told me tough luck. In my experience and in my opinion, this is not a reputable company to contract with. if they treat medical doctors this way, don't expect to be treated any better. Steer clear.

    Although the customer services reps are very friendly, I sometimes question their training and…read moreknowledge of this program. CONSTANT syncing issues with our scheduling software and we are never informed, it's never noticed until patients mention to us "I didn't get a reminder" or "I didn't get that text message" even though it was sent by someone in the office. NO notification sent to the office that the message was not delivered to the patient. Spending hours on the phone for them to be remoted in to our computer trying to find a possible solution when I was told by our software provider they just need to submit a ticket to resolve the issue. Most times they are remoted into a computer that we are using for regular tasks which makes it unusable during that time. Also keeping staff on the line for that long to click around to try and find an issue that may or may not work just doesn't work for us or the business owner. Very often will call for help for technical problem (most recent ticket not showing up for example) - it will be resolved but it would happen again the next time. Temporary fixes for most issues. We have been with this company for about 10 years or longer. When we tried to end the contract due to dissatisfaction with service, we were told our contract had just renewed for the year so they would not discontinue service. We pay monthly, not annually, it's not like we paid up front for the entire year and wanted a refund, just wanted to discontinue service. Definitely recommend a different recall company other than solutionreach. Very dissatisfied with this service. Constant issues that take a days if not weeks for resolution most times.

    Big Leap - advertising - Updated May 2026

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