Have worked with this company for a few years, and I LOVE it! It is true that at one point they did not have a phone number, but after much complaining, they finally fixed that. I would be really hard pressed to replace this company! They do all of my confirmation calls to remind patients about their upcoming appointments, and they remind them if they are due or past due! There are a lot more helpful things they do for our office, that I can't mention them here. I don't think they are a scam at all. Been well worth the money in times savings alone. If you need a company to do your reminders and more, I recommend SolutionReach. read more

BUYER BEWARE. YOU HAVE BEEN WARNED. We detrimentally relied on assurances by sales rep Blake McMullin that we could cancel at anytime. I specifically discussed Solution Reach's reputation for pulling this exact tactic--guess what? They pulled it on us as well. I highly recommend you consider other options. They did not honor his assurances. His Contacts Manager, John Fjeldsted, dismissed my experience with the company and basically told me tough luck. In my experience and in my opinion, this is not a reputable company to contract with. if they treat medical doctors this way, don't expect to be treated any better. Steer clear. read more

Although the customer services reps are very friendly, I sometimes question their training and knowledge of this program. CONSTANT syncing issues with our scheduling software and we are never informed, it's never noticed until patients mention to us "I didn't get a reminder" or "I didn't get that text message" even though it was sent by someone in the office. NO notification sent to the office that the message was not delivered to the patient. Spending hours on the phone for them to be remoted in to our computer trying to find a possible solution when I was told by our software provider they just need to submit a ticket to resolve the issue. Most times they are remoted into a computer that we are using for regular tasks which makes it unusable during that time. Also keeping staff on the line for that long to click around to try and find an issue that may or may not work just doesn't work for us or the business owner. Very often will call for help for technical problem (most recent ticket not showing up for example) - it will be resolved but it would happen again the next time. Temporary fixes for most issues. We have been with this company for about 10 years or longer. When we tried to end the contract due to dissatisfaction with service, we were told our contract had just renewed for the year so they would not discontinue service. We pay monthly, not annually, it's not like we paid up front for the entire year and wanted a refund, just wanted to discontinue service. Definitely recommend a different recall company other than solutionreach. Very dissatisfied with this service. Constant issues that take a days if not weeks for resolution most times. read more

Be aware! We I became dissatisfied with services and tried to get assistance through the customer support lines, there was absolutely no help or resolution at all. Very difficult to contact support and get any rep to help. I have attempted to cancel service 3 times with no success. I no longer use the service but continue to get monthly invoices for services I no longer receive. Questionable ethics, horrible customer service, unrealistic business policies. Very difficult company to work with - check other companies that provide these systems for better support, realistic business practices, less expensive and better access to problem resolutions. Many other competing companies with better ethics and support and better reviews are easily accessible. I cannot recommend SolutionReach at all - stay away read more

Worst company I have ever tried to work with. They were horrible customer service 10 years ago and thought I would try again and I should have known better. They are just as horrible now. They never set up the account to use in my practice and never respond back to any of my calls and emails. They continue to charge me after I have already had a confirmed email that they canceled the service. This company should not be allowed to continue. There are other companies that provide this service, use the. Anyone else is better than solution reach. read more

Stay away! The recall system doesn't recall the patients that it's supposed to recall. We noticed that we weren't getting a lot of phone calls and found out that solutionreach changed our settings without informing us. This is a loss of tens of thousands of dollars over the course of 6 months. It was excuse after excuse. They offered me a credit of $300. And they never had an "engineer" look at the issue. They just guessed as to what they "think" the problem is. We will be looking into another program. Save yourself the headache and loss of income from this program. read more

Absolutely worst customer experience. We used them for 1 month and nothing that they promised was provided. We asked them what the process would be to discontinue service because we were so unhappy and they shut off the service to our accounts before we could finalize any back up plans- petty and unprofessional. read more

We've tried a few appointment reminder platforms and Solutionreach was BY FAR the best.  We had a difficult time trying to integrate other tools with our system, but with Solutionreach it was really easy and we had no issues.  It's got a lot of great features like two-way messaging, recall, scheduling, and more.  We've had no problems with their customer service, they are very friendly and quick to respond. It's really helped streamline things with our front office and we couldn't be happier! read more

If we could give a "0" we would. Horrible customer service. Recently, they have been blocked by major e-mail carriers (Google for example) and their communication with our patients has caused huge concerns. We are unable to talk to a human in Salt Lake to address our concerns. Hate to be locked into a contract when the other side does not do what they said they would do! Be careful before you sign up! read more

While the software does have some great features, their customer service is horrible. We've used them for over two years and are currently trying to cancel our subscription. We had great customer service with the sales rep before we signed up and every since then it's been incredibly difficult to talk to anyone who can do anything to help you solve whatever questions you have. Currently they won't return our calls or messages and there is only one person at the company who you can to talk to in order to cancel their services. When we first signed up, there weren't as many companies that worked with our dental practice management software and had also had the same features. But now there are a lot more options so I'd defiantly say you can find a better alternative. Save yourself some frustration and take your business elsewhere. read more

Please do yourself a favor and find a different competitor. This company unfortunately has extremely rude employees, horrible customer service and won't answer any messages from you. Its as if you don't exist, but they will gladly take your money. read more

Finally gave up and after being good customers for 4 years I've cancelled our 3 medical office accounts. The technical support is worse than non existent. 10 days we're down, about 24 cumulative hours on the phone(mostly on hold) trying to get this fixed, 3 case managers, 3 supervisors and nothing. When I finally told them to cancel the accounts I get the "Oh we're so sorry" phone call and "let me get our best team working on it". Nope, I wanted the best team 10 days ago. Solutionreach admitted that their current tech support were poorly trained due to covid. Sorry, not an excuse. If you can't service your product properly you can't service my practice. Oh... and they charged our credit card while all this was going on. Stay away, they are not the company they use to be. read more

Don't be fooled by their promises. They don't deliver. Even after cancelling the service they continued to contact our patients which is a major violation. Just be aware that you get sucked in to their vortex and have to fight to get out. We are so sorry that we signed up with them. I suggest you look elsewhere and you will get more for half the price. We ended up having to turn it over to our legal council to resolve it. We even had all the email correspondence that clearly put SolutionReach in a very dishonest position. Shame on them. read more

The software would constantly disconnect from our CRM/booking program, even though we were assured they were compatible. Then when we tried to cancel our contract (within the cancellation period) they continuous sent me to voicemail and then returned my calls outside of office hours, even after specifically telling them my hours of availability they would call before the office opened. For 3 months i left multiple voicemails per week, with no response. I opened 3 tickets through their online "support" portal. no response. They then charged our credit card for an additional month and tried to tell me that the account was not active and that the charge didn't happen... they then kept "forgetting" to issue us a refund for the additional month charge. Ended up disputing the charge with the credit card just to end the battle. Completely horrific customer service. Would NOT recommend. read more

I am so disappointed. I have been using Solution Reach for a few years and did not really have complaints until now. Now I would like to quit the services and I cannot get someone to cancel my service. I sit on hold for hours at a time and then they tell me no one is available to take care of this, that they will call me when they have time. Funny they have time to sign you up but not enough time to cancel which should be very quick. They automatically renew contracts every year without requiring signatures which means in 2 weeks they will auto renew me even though I want out. This is terrible customer service!!! read more

If we can give them 0 star, we would. We have been loyal client of Solution Reach for about 5 years and everything was smooth sailing so we didn't have to call them since whoever picks up the phone seemed to just be operators and always need someone to call us back. December 2021, our online appointment scheduler stopped working and it was a complete nightmare trying to get them to fix it (and it was never fixed). It took a lot of phone calls going back and forth because they kept saying the case manager would call back but never did so we had to keep following up with them (when it should've been the other way around). They even promise twice that the case manager would call us and the manager never did. How do you drop the ball twice? They keep saying that it's our Open dental software's problem so I had to connect them to our dental software support and pay $150 support fee and our Open dental software support said it is not their software's problem. After 4 month of their complete incompetence and inability to fix their basic online scheduling, we gave up. Another month went by and now their reviews invitation fuction doesn't work either! Called them and they do the same roundabouts of how their "engineers" will work on it and more than a month went by with no word from them. At this point, we are stuck in the contract and just waiting for it to end this September. They have really gone down the tubes with their lack of basic computer competency and responsiveness. They can't even fix their main features which is online scheduling and review invitations. It almost felt like they are scammers with empty shell of the Solution Reach company. Please stay away from this company. You will thank me for the warning. read more

Has good features but absolutely terrible support. Promises are not kept and follow-up non-existent. Service drops out every 3-5 weeks and take 3-5 days to restore. Always blaming their SR-Sync and update protocols. " So sorry Mr. Robert for your troubles .... Please let me message your assigned technician ...". Well, 2 days later after we keep calling, we finally learn what might have happened and are told that we are trying to connect to your/our server. WE DON'T HAVE A SERVER. We've been using cloud services since we started with Solution Reach but the technician still spends 2 days tracking down something outside our profile. When I try to report the poor support, I get routed to the same technicians who, then again -- Fail to Follow-Up! Imagine that? read more

This company over-promised and under-delivered. Our rep disappeared for several months, yet we were charged for a service that wasn't even configured yet. When we found out that we couldn't customize voice reminders, we tried to end the contract, but they held us to the year. They had told us they would credit us for the 4 months we were charged when the system wasn't ready, but they never did. Instead they charged us for the full year and then kept charging us. There are much better companies out there! read more

Worst company. Terrible customer service. They do not fix issues and they blame the issues on our end. Way too expensive. They do not do anything to help a business. read more