We purchased a hot tub from Dan Clark, he is very helpful and was patient with our questions, he…read moreinstructed us on the installation details. It has not been delivered yet, while we prepare the site they will store our tub. After the delivery I will post another review. Mike and Sue

Was curious about this secondary location for the HotTub Warehouse since the one in Santa Clara has…read morealready been reviewed so highly. I was happy to discover that salesman Steve there in Gilroy is incredibly knowledgable, helpful and low pressure (I for one cannot tolerate that sort of stress) and there was a wideselection of hot tub models. We discussed our needs with him and after some comparison shopping finally decided upon on a Caldera Seychelles (really glad we didn't impulsively go with Costco for this decision!!!) Steve was even able to recommend an electrician who often hooks up this brand and has an ongoing relationship with HTW. My wife had some real concerns about access to our yard but they were dispelled once we did a facetime video call down our pathway and clarified the dimensions needed. When it came time for delivery it was fascinating how professional and careful the crew was, like a brutish ballet! Now basking in the glorious 102-degree temperature of our tub, as our tensions melt away we now think that this might have been one of the better decisions of our life!

Like other folks have already stated, Brandon's favorite trick is "price creep." He also gouges on…read moreeverything. If a part costs $25 at Leslie Pool Supply, he's going to charge $85. He charged me almost $100 for two pool floaters that sell for $18.50 each on Amazon. I realize a business needs to mark prices up some, but this was highway robbery. Before he started weekly service, he texted me that he charges "about $200 per month." The moment he started, he said his rate was $250! He ended up only working for me for about 5 weeks -- I just couldn't handle his gouging. The final straw for me was when he tried to charge me a 2nd time for a filter clean out/tear down. When he was called out on it, he took it off the invoice. During the 5 weeks, he filled cracks in the cement around the pool. He charged me a pretty penny, but he never finished the job. He gave me two excuses: 1) He didn't see all of the cracks the first time (even though we paid him $800 for a pool inspection before we bought the house), and 2) he ran out of material. I have asked him 3 times to come back and complete the job, but just like what happened to the other people posting here on Yelp, he just disappeared. What makes him so dangerous is that he is a "cool guy" and he is super knowledgeable -- I'll give him that. But unfortunately he looks at your pool as if it were an ATM machine, and he has no scruples. Steer clear of this guy!

I wish I could give this business 0 stars... The sole proprietor of this business does not…read moreunderstand a concept of delivering on a job he quoted. Final bills are 3+ times the original quote. He also installed a 60% used pool automation part and claimed it was new (until caught) then disappeared and not refunded the money. Also charged for the work he didn't perform. Stay away!

I got my spa moved, and power connections were done by certified electrician. But the spa didn't…read morework. I called Ben. He came and within 2 mins told me that connections are wrong. He fixed it in time and charges were very reasonable. Highly recommend Ben. Thanks.

he helped me figure out the issue with my previous heater and recommended a replacement that is…read moreboth more reliable than the previous guy but also at a much better rate.

From start to finish they explained each step and everyone from the office to the pool cleaners…read morewere so nice. The pool had not been tended to and grew algae. Now am on a monthly cleaning schedule with them.

We just love them. Fabulous, reasonable, knowledgeable, helpful, thoughtful...can't say enough!!read more

They are the BEST! Reliable, efficient and I've never had a complaint from any of my vacation…read morerental hot tubs they service! Hard to find these days!

Sloan has been taking care of my two hot tubs for about a year now. He has done a reliable job, is…read morepunctual and responsive. Thanks !

Absolutely recommend Pool Pros. Quick to respond with excellent pricing. Ramon did what he said and…read moredid it efficiently. Anything pool related Pool Pros is my go to.

I'm very upset with their service!!!…read more Technician did not show up for regular weekly service multiple times (even after I reminded their office) !!! Repair work without verification !!! I have a indoor jacuzzi, I requested for a repair work (pipe leaking), but no one informed me when the technician will come after I approved their payment request; the technician came when I wasn't home and when I came home, my jacuzzi is totally NOT working !!!

I used them in the past and I had an issue with the pump on my hot tub. So I gave them a call and…read moreset up an appointment. They confirmed the day before and then never showed up ? I called and left messages and text and they never responded. Terrible service

Daniel came over and found that my main board was fried and many parts of the tub were rusted out…read more It's 28 years old. He showed me which retrofit parts to buy (Balboa) on Amazon and came back promptly to repair the tub. He had to do quite a bit of mods and it took him the better part of six hours. Everything's back to working well. Great work. Thank you.

Domenico did an excellent work resurfacing my SPA with fiberglass. They started and finished as per…read moreschedule

My pool is beautiful!…read more Dominico and his guys do great work. Finished on time and all permits and inspections were done. We live in the Hollister Hills.

Michael and his team do a fabulous job on my pool/spa. He is responsive to my questions/issues in…read morea timely manner and communicates very effectively. I had an issue with water level and Michael was very proactive in getting it fixed. My pool has never looked so good.

After my last pool cleaner hired someone to help and take over his route. The service went down…read morehill. So I sent a request to clean co. They responded immediately and came out the same day to evaluate. Mike has been great . Texting to let me know that he on his way and when he's finished. Also his price is cheaper than the last person. I also appreciate his recommendation to maintain my pool.

My pool turned into a swamp after I was away for two months over the summer. It was opaque…read moregreen/black with lots of mosquito larvae and brown clumps all over the top, and I had no idea how many dead bodies might be lying on the bottom (I was comforted by the thought that they'd probably be floating if there were any, but you never know). I worked on it for a few weeks myself with limited improvement, and I thought I was going to have to drain it because of the cyanuric acid level, but wanted a professional opinion. My old pool guy had retired. I called another service someone recommended, but they didn't reply. So I put out a Yelp request for quotes and received a couple nice replies almost immediately. I picked Pool Time because Jorge was able to come the next day (on the weekend) for a free consultation, and after looking at it he said he could get it clean it for a fair price over a couple weeks without having to drain it. Jorge went above and beyond to get it done. He had to do more visits than expected but was committed to doing whatever it took to get the pool clear at the quoted price. He always came when he said he would and was very easy-going and nice to work with. After a bunch of visits over a couple weeks (bringing another guy when necessary) and lots of hard work (vacuuming, chemicals, backwashing, multiple filter cleanings, brushing), the pool suddenly cleared up over two days as if by magic. I was skeptical that this pool would come clean without draining it, but he did it. I recommend Jorge at Pool Time because he is honest, friendly, responsive, and will do what he says. I opted to get ongoing pool service from him to make sure my pool stays clear over the next few months. I also like that he uses liquid chemicals instead of pucks, which I'm hoping will help keep the cyanuric acid down for a bit longer. Thanks Jorge!

too far to do business they said they were in the Bay Area…read moreand I requested service in San Jose