1. Big Gauge Backflow

0

Menlo Park, CA

Big Gauge Backflow

5.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

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7 months ago

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3 months ago

Amazing service, was impressed with how fast they responded and got the job done ! Would recommend every day of the week . 10/10

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7 months ago

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We had Giovani come out to our house and he was great from start to finish. He was very…read moreprofessional, showed up ready to work, and knew what he was doing. The work was done right and the quality was solid. He was easy to work with and took the time to make sure everything was taken care of. I'd happily hire EJ Home Services again and recommend them to anyone looking for someone dependable. Five stars.

I have used E.J. Home services for 20 years and up until their last service, I never had a single…read morecomplaint. Unfortunately, something has changed. I asked them to install a tankless water heater. The plumber did a fantastic job installing the water heater. Except, as a plumber, he didn't do electric work. He used an extension cord running to the back yard to plug it in, said the job was good and asked for payment. We didn't pay him because the electrical work wasn't finished, nor did we receive the permit as part of the job. The next day, I had to call them about the electrical work. It hadn't been scheduled, and the job had been marked as finished. They did send out an electrician to install the electrical outlet. The work was great. Again, the electrician asked for payment. I reminded them that the permit was still outstanding. The next day, they had my credit card number on file for a different job, and just used that number to charge for the work. But the job wasn't finished. I paid them a good amount of money, that they charged me for to get the permit for the work. For three weeks I have been trying to contact them to finish the work. In the past, you could talk to someone. Now, every time I call, I get a AI service rep that sends me to voice mail. I have left many, many voice mails, and I have never gotten a call back. I did get a call back from Hank, the AI agent, who then again sent me to a voice mail. Honestly, it pains me to say that they are not the same company they were a year ago. And now, for the first time in 20 years, I now need to find a more reliable plumber.

Big Gauge Backflow - backflowservices - Updated October 2026

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