Lots of negative reviews here, and my own history with them has been somewhat dicey over the years…read more Had I written the review a few weeks ago, my rating might have been 3 stars, and potentially even lower. But my most recent encounter elevated my opinion of them a bit. To some extent, any consumer buying experience is a matter of chance, or luck. Maybe you get a good, helpful salesperson one time, and the next time you encounter the exact opposite. But if you go to a place more than once, it's possible to discern a trend. Back in the day, when I worked in nearby Piscataway, I occasionally came to this shopping center on my lunch hour in order to browse in the late, lamented Border's Book Store. I bought shoes, once, at DSW. And, very occasionally, I've patronized Best Buy. It has always seemed very busy, but at least parking spots are plentiful. My 1st memory of it, long ago, is when my old friend talked me into getting a flip-phone. They were already on their way out, but...as I've mentioned in other reviews...I'm nothing if not resistant to change (while recognizing the truth of Eastern philosophy that nothing is permanent). With his assistance, I came to Best Buy to purchase one and set it up, and it went smoothly. (At one point, a little later on, I was on the verge of getting rid of it, until Hurricane Sandy occurred, and explicitly demonstrated the utility of having such a device-- it proved to be my only means of communication with my elderly parents, who were still alive at the time, and my birth mother,) When I finally bought a DVD player, I bought it here. Years later, I talked with a technically adept co-worker about my wistful desire to have some of my prized (and deteriorating) VCR tapes transferred to DVD. He mentioned a machine that I could purchase at Best Buy that would actually accomplish this. Enthused, I went to Best Buy and was blithely told by the seemingly knowledgeable salesperson that...yes...such a machine existed. I paid for what he took down from the shelf, brought it home, and realized I had been sold something completely different. Enraged, I stormed back, approached a manager, and that machine was exchanged for the one I had intended to buy. It wasn't a pleasant experience, obviously, but it was resolved satisfactorily. Back home, I soon became aware that I had no idea on how to operate it. I'm pretty much of a dope when it comes to all things technical (some other things too), and I figured an investment in having "the Geek Squad" come out to my crib to assist would be a wise one. I called and made the appointment. At the last minute, it fell through. I called again, set up another appointment, and that one fell through as well. Frustrated, I was at the point of giving up, but the 3rd attempt worked. They came out, patiently explained the process of how to set up and connect the machine to the TV, the logistics of transferring VCR to DVD (while I laboriously wrote everything down in a notebook), and left. Thankfully, I was able to transfer the most important of my VCR tapes to DVD (and also did the task for a few other people I knew). My old friend came to Best Buy a lot, and when I accompanied him, I'd look around the CD/DVD section of the store (that section seems to be gone now). My most recent experience? I went to turn on my TV, and it didn't. The red light at the bottom indicated it was still operative, but it wasn't turning on. I panicked (recalling the lyrics to Black Flag's "TV Party" as I went into melt-down mode) and called Optimum Help Desk. After a re-boot of the cable box didn't rectify the situation, the rep told me to get the original remote control that came with the TV (I always use the one I got from Optimum). Luckily, I found it, but that wasn't working either. I figured the batteries were dead and struggled to open the back compartment. It didn't open, even after I broke several fingernails. Feeling ridiculous (has old age really brought me to such a state as this?) and in a near frenzy, I brought the remote to Best Buy. I couldn't think of any other options. I approached the young gentleman in the TV department, explained my dilemma, and he took the remote and struggled to open the back compartment. Saying, "It's broken," he continued the struggle, and finally succeeded in opening it. I put in new batteries that I had brought with me, and he suggested I put tape on the back and not try to re-attach the broken compartment lid. Feeling sheepish, I asked if I could pay him something. Generously, he said, "No. Just mention my good deed to people you know." I said I would, and now I have. Thanks again. (What about the TV, you ask? The original remote still didn't work, even with the new batteries, and I called Optimum again in despair. Thankfully, I got a different rep, who told me to pull the TV plug from out of its wall socket, wait 10 seconds, and then put it back in. I did and...voila!...my TV was back in action. Thanks, 2nd Optimum rep.)

Good location. Right on the heart of bridgewater . Very close to bridgewater commons mall. Lots and…read morelots of parking outside . Very courteous service . We enquired for a TV and the guy helped measure the car size to see if the TV fits in perfect . Customer service is ok. Easy to pick up .. order online and pick up at store .. pick up takes time sometime . Either the associate is not there or a bit slow . Lots of offers in this store . I love bestbuy .. returning is a bit issue , and sometimes they charge restocking fee . 4 stars ...

Outstanding quality of work,,,, Great costumer service, and greeting,, helpful and knowledgeable…read more outstanding service, Thank you Germain Coran Hewlett Packard computer tech Bridegwater NJ

Terrible place to get your phone fixed. Went in with a cracked screen and left with a phone that…read morenever worked properly. Phone would just shut off for no reason and take up to 10 minutes to turn back on. They use the cheapest quality possible. Asked for a refund and they declined. Go somewhere else.

I'm always happy with the customer service I receive at Verizon. Today was no exception. The rep…read morewho initially helped us (I'm sorry I didn't get his name) was knowledgeable and tried to help but eventually we needed a manager. TJ then came over to help and our issue was resolved with one phone call. He was professional and kind. I appreciate the time and effort it took to help us today.

Chris was absolutely amazing. He is the only person I use. He got me 2 new tablets with the great…read morepromotion. Just to make sure I was happy

I had just the best experience in this store. Customer service was above and beyond. Extremely…read moreimpressed !!

John was a life saver! I had just moved to the area and was not able to get internet installed due…read moreto COVID-19. So I had purchased a hotspot modem to use during the interim. When I called AT&T customer service to activate the modem they disconnected my cell phone service!!!! Suddenly I had no phone, no internet and did not know the area!!!! Fortunately I found the AT&T store and John got my phone and modem all working again the next day!!!! Thank you!!!

Awesome service from this place! I needed a new screen protector and phone case, and they ordered…read moreit for me with the cheapest prices in New Brunswick. It was amazing how I could get a glass privacy phone protector for cheaper than the next best, also local phone repair and accessory shop in New Brunswick. Jaslie was AWESOME in helping me out!

Customer service: 10 tech knows what he is doing. Counter girl knows her numbers. Very efficient in…read morebreaking down service. Approachable people willing to help solve technical problems with lab top. My computer runs well now. Area: Not there fault but it's a little seedy. The store is safe with a cool buzzer that lets you in & locks so it's like NY. That's a good thing. Give them a 9. But not their fault. Business: 10 great hours! Only have Sunday off. Surprisingly they were open! Bye the way I forgot to mention that they I'll call you & keep you in the loop. Thanks guys! Great job

Needed a little medal piece for a watch band. Something I figured they'd have on hand. They said…read morethey would order and my option to purchase for $30. Luckily found on Amazon for less than half the same piece!! But the lady at the store did try her best to help....

The worst experience ever!!! I've been having troubles with my MacBook the screen display was…read moremessed up, and my touchbar stopped working. I figured it would be a quick fix and I'd have it back in about a week. I took it in on Sunday the 14th and I just received it today Monday the 29th. I was extremely upset with the delays on my mac because I'm a college student, and I really need it for exams and homework. Nevertheless I was just happy to be done with this entire situation and was glad to get my MacBook back. When I walked into the store today they handed me my MacBook and I was confused because the touchbar hadn't turned on, so I tried to confirm with the person assisting me and he said "oh yeah it's fixed don't worry it'll turn on later" I should've trusted my gut because other than the screen display nothing is fixed. I shouldn't have signed off on anything because honestly I feel so wronged. Definitely the worst experience and I will never return to an Apple again, I rather switch to chrome.

Awesome service! Richard fixed my phone perfectly and quickly! They also give a Rutgers discount.read more

Fixed my phone in literally 30 minutes. Has a student discount and great service. Saved my life…read morewhen Kite and Key takes forever!!