Bought 3-4 times for different places. Now, I am a tomboy that worked 20 years construction.... Bought a dryer today. Picked out, paid, got it put in my vehicle and was out in 15 minutes. No nonsense. Ya, if you want pampering... move along. They're nice, not vanna white. read more

Bought a gas dryer in perfect condition for half the price of a new one They also have a 90 day warranty on all their sales I bought the dryer around three in the afternoon and it was delivered the next morning by noon They removed my old dryer for nothing extra. read more

Horrible I brought a fridge go 450 and the compressor went after 9months! i went to talk to the owner and he was super RUDE! I would not recommend that place read more

Just buy new and save the trouble. Owner actually told me he doesn't need the money. And the person who answers the phone is couldn't be less helpful. When I said that. He agreed. read more

Very rude, inconsiderate and unprofessional. I paid for a dryer I was told would be delivered later that day. I waited all day and night no delivery. The next day, I was told they will have it before 2p no eta just before 2p so I called off work. At 155p I called and the owner told me he would get right back to me. No call, so at 330p I called him he had an attitude and told me they had to do refrigerators 1st and dryers are tomorrow. I waited all day for them to already know they wouldn't deliver the dryer. Totally ruined my whole day and time I can never get back! Still no confirmation of when the dryer will arrive read more

Unless you have money to burn, it doesn't make sense to pay full price for the newest and greatest major appliances. Big Don has tons of previously owned inventory at low prices, and Ed was nice enough to connect me with a repair part to fix my own washing machine. I'll definitely remember Don's when it's finally time for a replacement. Most of what they sell is considerably newer than what I am using right now. read more

Im very disappointed in this place, used to go every time we needed something when I was younger. So I got my own place and got three items; a fridge, washer, and dryer. The owner himself helped me and then said to call of there were any issues. This guy is a CROOK. I texted that 2/3 appliances didnt work well. Still under warranty I called their maintenance center. Guy came said he had to order a new belt was dryer never even looked at the fridge. Long story short the guy never came back, I called and called and the part was never order, they stopped answering the phone and I was RAILROADED until the 30 warranty was up and im STUCK with broken products. After shopping here for years the one time I came without a MAN they thought they saw a sucker. TAKE YOUR BUSINESS ELSEWHERE! read more

This place is a joke and I wish I read he reviews before doing business with them. They got one star because I had too. The customer service horrible, they have no concept of time, and the appliances are junk! They won't issue a refund or switch it out! And I see my previous review has mysteriously gone missing. The one where I actually explained the entire ongoing hellish ordeal in detail. read more

Never go there thieves all they want is your money was there 2 weeks who paid them $225 cash for a dryer cause that's all they said they took that was a Monday they said dryer would be here Wednesday Wednesday came and gone no dryer my father went to ask about it for me on Friday the guy he spoke to said he would deliver dryer by Monday now 2 weeks later no dryer and they robbed me my $225 dollars now I'll ask the better business bureau how there still operating when all they do is scam and rob people if there money that's sad ‍ read more

Someone came out to troubleshoot my broken dishwasher. Ordered a part and returned to fix it. Well they ordered the wrong part and spent about 3 hours trying to install it. The guy kept sushing my dogs. I was told they had to order another part. 2 months went by numerous phone calls with no response. Finally they called and said they had the part and gave me a date and time that they would come to fix it. They never showed up. We have called numerous times with no response. DO NOT USE THIS COMPANY!!! They took my money, ghosted us and never repaired our dishwasher. read more

I needed a working gas dryer for my 95 year old mother-in-law. I went to Big Don Edwards' Appliances and at first there was a little confusion about the delivery date. After talking to Joe the owner, the matter was immediately resolved and young Tim expertly installed a refurbished dryer that works just fine. Joe is sincere, honest, and helpful. This is not the first time I have done business with this company, and I will continue to do so. My mother-in-law is pleased. At her age doing the wash is one of the few things she can still do for herself; it means a lot to her. I suggest that you treat yourself to going there on a Saturday where Joe the owner cordially interacts with prospective customers. I was impressed with his cordial demeanor. Thanks Joe and thanks Tim I truly appreciate the excellent service. read more

I learned abt big Don's through word of mouth..I purchased a whirlpool washer that came with a warranty. I was assured that if anything goes wrong....someone will come out to fix. Fast forward.. my washer stopped spinning months later, I called big Don's, my receipt was verified and a service technician came out and fixed my washer with out any hesitation. So would I recommend "Big Don's"... yes I will! Satisfaction guaranteed! Satisfied customer. Thanks a million, Tish read more

I purchased a new washer on 8/21/19 and it hasn't worked properly from the start. Servicer came out on 8/31 just to tell me he didn't have supplies and "everything is closed for Labor Day weekend so good luck". Called the service number Tuesday 9/3/19 & the customer service rep was rude and dismissive. She said parts had to be ordered & we'd receive a call Thursday. It's now Friday 9/6/19 two weeks after purchase and they tell me Tuesday is the service date. I don't even want the machine anymore this is ridiculous. read more

They used to be great, and now they're, well, not. I used this company for both repair and purchases for the past 2.5 years for a number of properties. They were great until about 6 months ago. Right on time, fixed things right, reasonable fees... But the customer service has gotten so poor that I am looking for a different company to switch to. They don't always show up when they say they will - and I don't mean late, I mean a total no-show. They don't call back when they say they will (for example, to let me know what they found or if something if fixed and I can use it). I bought two appliances from them and both stopped working within a MONTH of purchase time. They attempted to repair (under their 90 day warranty), but with the same customer services issues as always - no-shows, no callback, etc. I hope they'll get their act together soon, and that later reviews will be better. But they've lost this client, sadly. read more

We had a hot water heater installed by Don Edwards Appliances, by a good man named Paul on September 28, 2018.......Over the weekend we discovered a pipe dripping.....A call was put in and on Monday, Oct.22nd Paul returned to repair it at no extra charge.....I will definitely keep them in mind for the future..... read more

I have purchased used appliance from Big Don's for years. I have NEVER had a problem with their products. I have actually purchased two new expensive GE Profile washer and dryer set, only to have to replace them after a few years and I purchased a Admiral washer and later a simple dryer that won't quit. They (Big Don's) get used appliances inspect repair and clean the units before reselling at great prices. I recommend them to anybody. They don't know me, so they did not know Im writing this review. read more

I needed air conditioner on my first floor. ASAP! I contacted them and they came and measured my windows and noted all of the things that I needed for installation. The 35 dollars that I initially paid was deducted from the price of my purchase. I have new windows so a lift and cage was put in place. The installer told the store what was needed...we talked about it then i paid for it over the phone. The installer came out on time and did an excellent job. I did not have to go to the shop . I did not want to drive into the store and window shop. I googled the model and it was reasonable and classy..,My entire first floor is now cool. Extremely easy process and they are my new go to store for appliances... read more

Great! Love my new induction range

My hot water heater stopped working on Thursday night and by friday afternoon, Joe came out, diagnosed the problem and had the new water heater ordered for the next day. Mike showed up at 1:30pm Saturday and hauled the old water heater away by himself and installed the new one. He was extremely professional and efficient. I had hot water by 6pm. Overall, the transaction was simple and costed hundreds less than I anticipated. Other companies quoted me at $1200-1500 or more over the phone and I spent a total of $850 with big don's. Highly, highly recommend. read more

If I could give NO STARS I would!!! I purchased a fridge from them & after 3 days it stopped working!! All my food went bad. Not to mention when they delivered the fridge it was dirty!! That fridge was $225 + $50 delivery fee. They also took our old fridge which I'm quite sure they are going to fix then resell it!! Everyone is rude & their service department is trash!! No one will answer the phone & they will purposely ignore your phone calls, sending you to voicemail. I guess they recognized my phone number!! They will give you the run around as a way of trying not to REFUND your money!! THEY WILL SELL YOU BROKEN APPLIANCES & then have the nerve to put on their receipts "90 day warranty," LIES!! PLEASE DON'T PURCHASE ANYTHING FROM THEM!! read more

The owner admitted to me he is only worried about new customers. You would be crazy to do business here. First of all they turned me away on my only day off because they "close in 10 minutes". Are you kidding me it's not hard to pic out a washer and dry and hand you MONEY! I go back a week later pick out what I want and they tell me it will be there Friday. No show. Then they tell me they will call ahead Saturday since I had plans. No call. Never answered my phone calls one time! Drive there and big dong sucker tells me he is worried about new customers not me! read more

I was in today, waited for 15 mins, never saw a person. I called & a woman answered, told her I was in the store with no employees around. She said he's on the phone & would be out, then she hung up. Ugh! Frustrated, I still waited 10 mins more before leaving. I thought 10 mins to hang up with someone was reasonable. I still need a fridge but unfortunately they won't get our money. read more

My husband and I have used Big Don Edwards Appliances for about 10 years. In the past, we bought a gas stove, washer, dryer and stackable washer and dryer. They are honest and you get 3 months warranty. If you pay cash, you get a discount, as opposed to using credit card. They came to fix our fridge, had to order a part, came back the following day and did the repair. Charge was only about $65! You won't be sorry. read more

Solid. Inexpensive. Good appliances that work and they stand by them if there are issues. Would t go anywhere else for my rental property appliances. I even got my fridge for my home here. I'll keep coming back as long as they keep doing what they are doing. read more

I have been calling for my repair for months... yet they still have not honor their warranty. The dryer does not dry clothes properly and I am really tired of calling. read more

It won't allow me to write a ZERO star review. Bought a washer from them that broke on the first day... It took them 4 days to get back to my house to fix it... Within 6 weeks it broke again while I have a 3 month warranty... I called for service everyday for 3 weeks... I've already had a new washer bought and installed while waiting so I've been calling for a refund for being COMPLETELY IGNORED FOR 3 WEEKS WHILE THEY WAIT FOR MY WARRANTY TO RUN OUT AND DON'T HAVE TO GIVE ME A DIME FOR THEIR P.O.S. WASHER. Absolutely 100% Theives and Bad business people with Zero respect for their customer of 10 years! If you buy from this company you have already lost your money. They literally took my money and gave me trash.. So go ahead and buy their trash if you have the money to lose.. I don't and I official have reported them to the FTC (Federal Trade Commission). I hope they don't believe in karma because stealing from people during these unsafe times is wrong and pathetic. Big Don Edwards Used Appliances is Pathetic. read more

A few months ago bought a dishwasher from them. Had to pay $50 extra because all they had was stainless steel. Ok. Was it worth $300 at first I thought so. It was awesome. After a few wks it stopped working repairman came out loose wire no prob. A few wks later no power again repairman comes back this time wasn't installed properly in the 1st place. Worked good until coupl wks ago. 3rd time repairman comes back finds out it needs a new control panel so what happened next last Friday he said they will let big don know to replace dishwasher. Well Monday no word tues no word had to call back they said Thursday it will be replaced with regular dishwasher not stainless steel and no refund for the $50 difference. Ok fine so yesterday came and went got lame excuse not even a callback I had to call them. They said today It will be installed. Still no word. My warrantee is almost up and I still dont have working dishwasher. Slow crappy service read more

Well, I have paid them $155 so far and they still have my old air conditioner. I have been waiting weeks for it to be returned. This company is very stressful to deal with and very time consuming. They seem to be in the business of stealing appliances and money. read more

excellent service and great buy for the money!! huge refrigerator at bargain price! very cold! The Servicemen were great. Kind and explanatory. The refrigerator we purchased was clean, Ice cold, and fit perfectly! All of our appliances in the future will be purchased here! read more

Bought a washer and dryer from them and the washer broke about 2 years later so I had them come out and repair it for $116.00. They said the repair came with a 90 day warranty. The washer stop working again about a month later so I called them to come back but they said that just the part was under warranty and it would be another $75 to repair again. I just went to Sears and bought a new one. read more

The delivery guys were jerks,never return calls difficult to deal with and they left the old stove in my drive without taking it as it as promised many times would never do business with again read more

I purchased a used fridge, washer and dryer. The dryer broke twice and was out of warrantee. Needed to pay to have it fixed. The fridge was leaking water from day one. They sent a repair man out 4 times and assured me that it was fixed. The unit still leaked. Called back and was informed that it is out of warrantee and there is now a fee. I asked to speak to the owner, I gave them my information twice. Still no reply. I would not buy anything from them again. Won't use the service department either. read more