I am a regular customer at this establishment, frequenting it every few weeks since 2017. While I generally appreciate the staff's customer service, I had a concerning experience during a recent visit.
I attempted to purchase ginger beer, a non-age-restricted product. The cashier requested my identification, which I questioned as unnecessary. He stated it was required for scanning, citing a store policy. I inquired further about the need for scanning my ID, to which he responded it was for age verification.
I explained that I am not legally obligated to provide identification for a non-age-restricted product, especially when paying in cash. I clarified that I have been a loyal customer for years and have consistently provided ID when purchasing age-restricted items. Despite this, the employee insisted on scanning my ID, stating that he was not legally obligated to sell me the product.
This lack of customer service experience was a stark contrast to the typically excellent service provided by other staff members.
While I understand the need for age verification for certain products, this incident raises concerns about the store's policies and the training of some employees. I hope that management will address this issue to ensure a more consistent and positive customer experience for all patrons. read more
