After receiving a quote of $175.00 "MAX" (per Spencer) via text message plus an additional $25.00 if I wanted 2 rooms of carpet's shampooed, I scheduled an appointment for Big Dipper to come to my home on Sunday March 10, 2014 to do a move out clean. The appointment time was 11 am. The cleaners (Nakeen - Owner) and Sienna, arrived 35 minutes late.
Upon their arrival, we did a walk through of my home where both cleaners stated the clean wouldn't take long at all as my property was pretty clean already. When we got to the kitchen, I informed Nakeen that I was still transitioning items from my fridge/freezer to my motorhome. She said she would remove and clean then replace all items, but it would raise the price to $250.00. I decided to just remove everything from both the fridge and freezer prior to their start of cleaning.
Per Spencer through text message, the clean was to take approximately but not more than 4 hours. After 6 hours of cleaning, Nakeen called my cell to inform me that the price of the clean would be $300.00 due to the size of the kitchen. I immediately called Spencer due to the already agreed price. He tried stating that they charge hourly and that the price he gave me via text did not apply due to the length of time the girls had been cleaning.
Upon multiple entries of my home to check why it was taking so long, Nakeen was on her phone every time (clue as to what was taking so long). Sienna was always busy cleaning when I entered my house.
After a mid point inspection of the progress, I informed both cleaners that the guest bedroom blinds were not clean as was the master bedroom light fixture. There was also spots on the master bedroom baseboards that had been left untouched.
After multiple calls and conversations with Nakeen and Spencer, it seemed as if the price was continuing to go up even though I had a max price already given by Spencer. When I brought this point up to Spencer, he tried to tell me that we had a verbal agreement that we would be charged hourly due to their website stating this. I again reiterated that I had a text message that showed $175.00 max, Spencer then said he didn't give a $%*& and that the price would be $300.00.
Spencer told me the girls would be leaving my home at 7pm because that's when they would be finished. At 6:53 pm, I entered my property to inspect the progress. What I found was:
Guest bedroom blinds dirty (still)
Master bedroom baseboard dirty (still)
Living room blinds dirty
Kitchen floor not mopped
Living room window casings dirty
Living room carpet not shampooed
Master bath tub not rinsed out
Top of cabinets not cleaned
Cigarette butts left on my back patio (Totally disgusting and unacceptable)
At this point, I made the girls leave my home and I completed the clean myself. In less than 2 hours, I completed all the untouched items, plus shampooed both carpeted rooms and stairs. For 7.5 hours, not much was accomplished. I refused to pay $300, but agreed on the original price of $175.00 plus $25 for carpets, even though only one room was completed.
Also, the cleaners did not have a working vacuum and had to use my motorhome vacuum. read more