Upon entering the store, it appeared unstaffed. As I approached the display case, an older gentleman, the only other person in the store, left his seat and moved behind the case He then inquired if I would like a sample. Unlike my previous visit, I decided to accept the offer and requested a taste of the Cappuccino Crunch, a gluten-free flavor. The contrast between the very dark chocolate and the lighter cappuccino flavor was awesome, and I knew exactly what I wanted. Although none of the toffee crunch were in the sample, there were plenty in the two scoops I received. With gratuities allocated to local school charities, an intriguing question was raised: was he the sole operator of the shop, or were the employees paid non-tip wages? A question which does not affect my visit. read more

Big Chill - Cappuccino Crunch - Ice Cream & Frozen Yogurt Near Me - Trophy Club, Texas

There were so many great choices I had a tough time choosing my ice cream flavor. I should have gone for the ice cream flight, but I settled for the brown butter bourbon truffle & chocolate cappuccino crunch. It was delicious. Go here for great ice cream! read more

Big Chill - Ice cream - Ice Cream & Frozen Yogurt Near Me - Trophy Club, Texas

Love the owners and the treats. Hope their new coffee and smoothies are just as great!

Under new management as of last year and the new owner is FANTASTIC! We suggest coming back and giving them another try if you haven't in a while. They've added coffee, drink, and a few snacks. Love it! read more

The Big Chill is under new management and I can confidently tell you that The Big Chill has awesome ice cream, shakes, and service!! It's extremely clean and the owner and staff are very friendly! Several in my family are gluten-free and they have gluten-free and dairy free options! They've also invested in some great outdoor seating, fans, games, and shade while you enjoy delicious !! Why are you still reading this - go! read more

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Excellent neighborhood ice cream shop. We love hitting up big chill on Sundays and sitting on the back porch.

Everyone was super kind and super helpful. The ice cream was absolutely amazing. Will definitely be coming back to this.

The service is amazing and they just started serving coffee. So good, this is a must try ice cream and coffee spot for all ages.

Wow!! Great Ice Cream, super friendly staff, the place was clean and looked refreshed. I understand this shop is under new management Will visit again soon. read more

This is a great ice cream place to stop by on a Saturday afternoon or any other day. Under new friendly management that make you feel welcome from the moment you walk in and they are working very hard to spruce up the place. So many flavors to choose from and freshly made waffle cones. I'm sure you will find something you like. read more

The owners of this place have really transformed it into a friendly, welcoming place to gather. The ice cream is excellent - the key lime pie flavor is exceptional, and we sampled 4-5 other flavors as well. We will definitely be back! read more

What a delightful ice cream shop. Such wonderful new owners. Great Hershey's creams and many choices. We took family from out of town and it was a real treat! read more

I was visiting my parents from NYC and stopped in for ice cream last night -- hands down the best customer service I've had in a long time! Had a great chat with the new owner -- he was so welcoming, kind, and genuinely happy to be there. Ambiance and vibe was perfect! The ice cream was absolutely amazing. Can't wait to come back next time I'm in town! read more

Oh my goodness this place was so good!! I highly recommend the Brown Butter Bourbon Truffle!! The new owner is great! Thanks Tony!!

Great selection of flavors. Very creamy. Great service. The owner is especially sweet.

Ice cream was so good we went back for seconds!!! Cornhole and horseshoes for the kids on the patio. We will be back!

Really yummy ice cream. Lots of fun flavors to choose from. We really liked the patio. The owners were very friendly and we'll be back!

This place is great. The new owner really knows what he's doing. The shakes are fantastic. And they're making great renovations to the place. Highly recommend. read more

Great ice cream and super friendly service. Bring your family and friends for an awesome treat!!!

So, we decided to shop local... will never again visit this place again. $4.80 per scoop and over $1 for a teaspoon of sprinkles... almost $12 for two scoops of ice cream in a cup. The young girl serving us was polite and just doing her job, but the owners should be ashamed they are really doing the customer an injustice with these prices. I could get 5 double dip cups at Braum's for what we paid tonight. Think twice or drive further... sorry, but this is outrageous and really, in my opinion gouging the customer! read more

ice cream is great and the staff is super friendly! would highly recommend coming in with your kids also

100% MUST stop by if you're in the area! Unique flavors with such a homey touch with a very sweet and passionate owner! The oatmeal cookie was our favorite. We will be back- very very soon and make this place a frequent spot. read more

Leaving a two star review because the doors are always locked and the staff members are hiding in the back.... it's so strange. The first time we went we could see two employees inside, but they wouldn't open the door. There was also two other customers waiting outside and we all ended up leaving confused. The second time we went we had to knock on the door to get their attention and then the young man working said "I guess you can come in, but we are about to close." It was 7:28 and they close at 8pm... the ice cream we got was actually good, but we won't be back for obvious reasons. read more

Ice cream was really good and the girl working was very sweet. I had the oatmeal cookie. It had what appeared to be Oreo cookies mixed in and that was really interesting and different! -in a good way! Lost two stars for cleanliness. It needs a serious deep cleaning. Teach your staff to wipe things down. Then there was no washing hands or gloves. Oh also, the location is cute! I like the outside seating option as well. read more

Big Chill - Oatmeal cookie - Ice Cream & Frozen Yogurt Near Me - Trophy Club, Texas

Alexis was so amazing! She handled our massive group very well. We are again very sorry for putting her through her paces right before closing, we had no idea that she was the only person working, but again; she handles it very well. I thank her for her work that she did. read more

Cute ice cream shop! They serve Hershey's brand ice cream which I had never tried until visiting this location. It was exceptional! The unique flavors are entertaining as well. I had a scoop of the Llamalicious flavor in a cone and it was so yummy!! read more

Big Chill - Llamalicious flavor - Ice Cream & Frozen Yogurt Near Me - Trophy Club, Texas

I tried to take my kids here for an ice cream only to find the place full of about 30 high school kids. There was only one employee on staff. He served about 2 kids in the 10 minutes we waited. A second employee arrived and rather than take orders and help, he stood there. The first employee left since it seemed his shift was over. We left without ever getting to order. Will not be back. read more

I know some businesses are struggling and this might be the case but because there is a pandemic you would think the person serving ice cream would be wearing gloves or at least use a napkin when grabbing the ice cream cones. I didn't check reviews until afterwards. Probably will not be back unless reviews improve. It could be an awesome ice cream spot. read more

Me and my family went yesterday on labor day. My kids were excited to go to get the cookie monster ice cream sandwich. We got there around 7. The young man working there, acted like he was new and didnt know anything about this place. He just stood there and didn't say a word. I asked him if we could get a couple of ice cream sandwiches. He replied with huh?. I repeated myself about 4 or 5 times. I asked do you have cookies and again, i got a "huh". When you walk in the shop, it smells like baked goods, but we didnt see none. My boys were disappointed and i was to, since we drove a bit out to this place. I went of the reviews, hopefully it was just an off day. If i ever go back,ill update my review. read more

We took our daughter and some friends here to get ice cream near our house. The place is filthy. No napkins....large "restroom" paper towel rolls were on the counters instead. Some of the ice cream names were missing. Ice cream smears all over the plexiglass and the ice cream freezer glass. There was no one else there. The young man working should have been cleaning...the place needed it. Two of our kids ordered snow cones and they said they only had regular or large sizes. Our kids and neighbor kids sometimes walk there by themselves, and are told that they only have "large" sized snow cones, even though the menu has small, medium and large sizes listed. It's nice having an ice cream shop nearby, but I'd rather make a drive to go somewhere nicer! Very disappointing. read more

Decent ice cream. The cones were stale and undercooked when we went. They have a great variety of ice cream and shakes.

4 GUMMIE BEARS... 4!! 4 gummy bears on my daughters ice cream for $1!! I don't know what every other persons expectations are for gummy bears but this was pretty pathetic. Then to just rattle off the rest of the experience ... sad execution person working there was told flavors and put the wrong flavor in the cup twice, lack luster decor, poor attitude of the person working (this was the worst), and then what tasted like freezer burn on the ice cream. It's not cheap and for that kind of money one would expect it to be good. Do yourself a favor and drive just a bit further to the other ice cream shops around. I wish I had something nice to say but the whole experience was lack luster. read more

Pleasantly pleased with this local ice cream shop. They have really unusual and yummy flavors and the staff are great about samples, suggestions and just being patient while you decide what you want. My favorites are banana pudding and caramel truffle. The kids like Superman and Unicorn something. We now go in every Sunday night as a treat. Hoping they stay! read more

They have the best ice cream in the area. Service could be better. Ideas: Sell candy too. Have more ice cream creations, made the same day, for pick up and delivery. Allow a delivery service locally. These are some ideas to keep you going. read more

3 days ago Thank you to the business Big Chill in Roanoke. I went into purchase some ice cream with my wife and son. I have a service dog. When we went in, I was told service dogs are not welcome since it is a small shop. I WILL NOT SUPPORT A BUSINESS THAT DOES NOT SUPPORT DOCUMENTED AND CERTIFIED SERVICE ANIMALS. We were told we could eat outside, which is great, however we couldn't order our food because it was inside to do this. Service dogs are an extension to the disabled person and she was not trouble at all. Not shaking, slobbering, nothing to cause anything to be unsanitary. We also stood by the windows where we were not by the counter. Maybe think about this when you do not allow service animals. People with service dogs are just like having a prosthetic. You would never tell someone they could not bring their prosthetic in with them. Service dogs are not emotional support animals. They have a certification from ADA to support an ailment a person has. There are laws to protect them but we would rather just walk away and not support it. read more

The people were nice enough. But the icecream did not taste good. It had little pieces of ice in it.

Staff needs to work and pay attention instead of hanging in line with middle schoolers. Didnt wear a mask

I've visited here multiple times before the pandemic and after and have tried to give them the benefit of the doubt. The reality is the place is filthy, looks like the floors haven't been mopped since they open and just dingy everywhere. If you need to use the bathroom, just hold it because it's even dirtier than the sitting area. I understand cost of goods are more because of the pandemic and I'm ok with that but $9 for a couple of sub par kids scoops and the place is dirty, and the customer service is decent at the very best. Do yourself a favor and go somewhere else. read more

Came here during closing one night and didn't feel rushed. Tried the dairy-free lemon and raspberry sorbet and wasn't disappointed. The little one had bubble gum and loved it. Customer service is excellent and this business supports local schools. read more

Love this neighborhood ice cream shop I take my grandkids in the gold cart all the time so convenient. The ice cream is always good and the people there are always helpful and friendly and patient with the little kids. read more