I don't usually review a Starbucks but the service was so good today that I wanted to add my opinion. It was a Sunday morning and I was in my way to church. Actually stopped at the bagel shop a few doors down and decided to add a hot cup of coffee. Only two employees at 7:30 in the morning but they both said hi. That was impressive. Really wish I had gotten the younger man's name but he was by far the nicest Starbucks employee I've ever encountered. He asked about my watch and we struck up a conversation. All the while, he continued working (what appeared to be effortlessly) and making coffees. I'm usually the quiet guy so kudos to this young man for his outstanding customer service. Oh by the way. The latter was spot on. read more

This Starbucks is a convenient distance from my house, allowing me to get good exercise. Also, they have never gotten my order wrong. The workers there are so friendly and welcoming to everyone who comes in. read more

Was able to get my birthday trenti cold brew with strawberry cold foam and 2 pup cups for the two cutest chows love this location!

I'm not a huge Starbucks fan, but thought I'd give it another try (plus I wasn't close to home where I could make my own - and they weren't busy inside...and no drive through). I bought a medium cold vanilla coffee, and it was okay. I also bought a package of Madeleines because I love British shortbread and French cakes...these looked tasty. Unfortunately, I was not impressed. I tried a couple of bites but that was it. But the coffee was okay. The reason for the two-star is not necessarily due to my disappointment of the cake (or my hunger), but for the service of the staff. I was next in line (only a few people inside), but waited - no big deal...it is a coffee shop. When a worker was ready, she took my order and got it right. That was good. But I might as well have bought from a vending machine and received a warmer welcome. I definitely felt out of place, because it felt like my order was a burden. Not sure if my wording made sense, but it was definitely awkward. I waited for my order at the end of the counter (not a long or short wait, just kind of normal), and the coffee was set at the end. It was up to the customers to see which coffee was theirs. Another awkward moment. read more

Friendly staff in this smaller Starbucks. Not a drive through location and only a half dozen tables but it's cozy. First time here and it's one I would go back to. read more

Sensationally Starbucks! A warm familiar glow surrounds and permiates this delightfully welcoming location. A friendly knowledgeable staff and an unbeatable product line come together here in the heart of Texas! This is a location well worth many a re-re-re-revisit. read more

Starbucks is Starbucks, what can I say! This one is a busy little place stuffed back in this shopping area. One or two employees doin all the work. Gets busy then slows, then busy again. These guys deserve good tips. I just go a tea to go, but then again i've been sittin here all day broke down. Haha read more

This location needs an expansion. It's nice because it gives you a great, cozy feel, but the service is absolutely atrocious. I use mobile ordering for pick up and I normally order my drink 25/30 minutes before I'll be at that location and it never fails that I walk in and I'm STILL waiting. I understand that this location is wanting to be quaint and for people that have the time to sit in a Starbucks all day weather it be for work/school or because this is where you just go and catch up with friends but for those of us that use this location as our morning pick me up, this is the worst location and progressively gets worse. They constantly seem understaffed and the team here just seems burnt out. My advice for you, avoid this location at all cost if you can, especially if you have a difficult name, they just won't even call your name if they can't read it. read more

Guys this location always comes through!!! They need more stars!!! I live in Arlington but work in Westlake, my fielder location let me down this morning, the barista insisted that there is no foam on top of the Pumpkin Cream Cold Brew, but I love this drink and know how others make it. So I took his drink and waited till I got to Trophy Club Starbucks. A sweet girl with glasses at the front immediately said that doesn't look right and offered to remake it. A young blonde man made it and it was perfect! This location has mastered these new foam drinks and I'm SO thankful. Y'all made my day!!! Thank you!!! 9/13/19 read more

I just spent over 45 minutes in the drive-through line at Starbucks in trophy club and still was not able to get my order because I had to leave so I was not late for work. Each car was literally taking 5 to 7minutes at the drive-through window. Absolutely unacceptable! Get your stuff together Starbucks. read more

The manager here is absolutely rude. I ordered a caramel Frappuccino and the cashier rang up a vanilla bean Frappuccino. When I told the cashier it was wrong she gave it to the manager who then looked at me, pointed at the sticker on the beverage and said, "it says Vanilla bean so that means that's what you ordered. I'll make you the caramel Frappuccino but you ordered the vanilla bean." Call me a liar why don't you! I just let her make it and left. Managers should be friendly and accommodating. When mistakes are made they should never make the customer feel the way she made me feel today. Won't be coming back to this location. read more

Normally when I come into this location, it is to have caffeine and study. Usually after work and I'm already tired. The staff is nice and friendly each time. Especially talkative to the regulars but I feel I have become a regular too, at what point do they learn my name? I guess it will be a while because they have never asked me what it is, not even for my drinks. The drinks are always made to order and are hot plus they taste great. Even the brewed coffee has not disappointed me at this location. The atmosphere is brighter than normal today, usually it has a dark romantic ambience which make it harder to study. But Today, when I do not have any materials, the lights are on full watts and it is quitter than usual. Not fair. I will keep coming and some day they may even know my name. read more

Starbucks - Back to front view. - Coffee & Tea Near Me - Trophy Club, Texas

See all

Great service, friendly staff. Love my "Cafe Latte Chai Tea Soy".

Absolute catastrophe of a Starbucks. DO NOT GO HERE IF YOU ARE IN A HURRY!!! You will wait double the time it would take to get to the Roanoke or Southlake stores with drive-thurs. This store honestly needs to be shut down. WAITED 30 min for an iced coffee and still walked out of there with NOTHING! There was a crowd of us waiting for our orders to be served after we had already waited in line & paid ... after 20 min of watching 1 man make drinks, 1 older woman take orders, & 1 older woman wipe counters & use the oven - several of us costumers decided to ask for our money back. It took 2 older women staring at the cash register (who clearly have 0 experience) to figure out how to refund & couldn't come up with the decency to offer a "get one free" card for the inconvenience of the customers. As a current customer & former Starbucks employee, I literally had to tell them how to do their job!!! In the end 4 of us walked out of there empty handed & LATE for our Saturday obligations. Previous review: S-L-O-W as Molasses!!!!!! I've tried coming here for years and it's always THE slowest starbucks I've EVER been to in any city or any state! It's a shame. I literally just walked out because the line was so long & unmoving. They always make me late for wherever I am going because of their slow-pokiness. The other day I came here there were 4 workers behind the bar, 2 were talking to each other, one on register, and one at the espresso machine... the 2 talking to each other couldn't be bothered to stop & attend to customers or help their co-workers. This location is awful. I try not to come here unless I have endless amounts of time to kill. read more

They do not have the chestnut praline latte that was early released today so don't even try to come here and get it. In general this Starbucks is nothing special. Average service and average drinks. One guy I see during the week is great and another girl looks like she would rather be anywhere else. read more

Service has gotten so bad at this location. At 5:30 in the morning orders take 20+ minutes.

This Starbucks used to have okay service. Not sure what has happened in last few months, but service has been on a decline and today was the worst! 1) Asked for them to redeem my stars but got charged instead "sorry ____ is broken" 2) The guy who ordered after me got my drink, I've been waiting 15 minutes and now I'm late for daycare pick up "sorry our stickers don't print" 3) Their holiday cup was out of stock (main reason why I stopped to get a drink) "sorry we're sold out" Really??? Maybe the stars didn't align for me or Starbucks tonight, but still so frustrating! Will be avoiding this location altogether! Starbucks @ Trophy Club, please get your ish together! read more

This Starbucks is one of the slowest and most unfriendliest locations I've been to. Today I ordered food and it took long to come out. Then come to find out that they never heated up THEN it took long for them to bring it to be after I told them about the wait. Mind you they don't even have a drive through. Also come to find out they rather stay on the phone and chit chat with each other. When I got it it felt like it has been sitting on the counter and let cool because the bread wrap was hard feeling like when it's stale. How hard is it to heat up a wrap? Or smile? I usually come here to study but I'm sure today will be the last day. read more

*This establishment does NOT honor military or veterans discount* Customer Service: 3 Food/Drink Quality: 3 Value of Experience: 2 Average experience when compared to other chain coffee places. Nothing special here. read more

I usually don't give out reviews, but this warrants it. This is the second time I have driven to this Starbucks waited inside for over 10 minutes when I can see my mobile order sitting behind the glass because the staff isn't capable of lifting their heads up and talking to the customers inside waiting. I finally got my drinks and drive home and what do you know, my drink is made completely wrong and not once but twice now. If you can't read the stickers that print out you probably shouldn't be making coffee. Avoid this Starbucks at all costs. read more

Quaint snowflake of a cafe store! Love the staff and the patrons, everyone is very inviting. The partners are inviting and well qualified! This is the perfect place to patio sit for a fresh breeze and quiet relaxing time with your coffee cup. The cafe is always buzzing and clean! read more

The employees are great. Always friendly. That being said, the service is extremely slow and this morning my middle school daughter and I waited 45 minutes on a mobile order. I had to call the store from my cell phone in order to get it moving, and I was told "there's lots of mobile orders". The bathroom is usually dirty, the only trash can available is right where people fix their coffee (there used to be another one by the door), and the space itself just never feels clean. I live in Trophy Club, so I frequent this site often as it's convenient, but I never hesitate to go to the one in Southlake or Keller instead if I'm heading that way. They need more space, not that it's likely to happen. read more

Awesome staff. they always remember everyone's name and drinks. I didn't visit for a few weeks then walked in and they remembered everything about me. This place is awesome. They brew Pikes all day and some of the other starbucks don't. Of all the starbucks this one is my favorite. read more

Ordered a white chocolate mocha to go. When I got home I noticed the cup was only 3/4 filled and I didn't take a sip! What the heck Starbucks?!?!? read more

Starbucks - Coffee & Tea Near Me - Trophy Club, Texas

The three kids working at 11:40 on Saturday are slow and too busy joking around to make drinks. They are out of certain drinks and aren't very accommodating to guests. I placed a mobile order and it's taken longer than the app predicted to get my drink. These kids need some management to whip them into shape. read more

Starbucks - All of the backed up orders - Coffee & Tea Near Me - Trophy Club, Texas

The worst Starbucks around. The employees are rude! Multiple of my drinks was have not been good, and they told me that they couldn't be fixed...that the issue was because I hadn't ordered ice in my beverage? Instead of making my drink with equal amounts of parts from both tea and water, they filled the extra space with just water. The drink was horrible and watered down. $5 wasted, one day I had enough & I took it to another Starbucks to see their thoughts. They were so sorry and fixed it right away...it's been delicious ever since. I drive to Southlake or the beautiful Roanoke location to avoid this one... and it's only 2 minutes from my house. read more

Update: 11/19/16. Still dirty counters, floors, condiment areas, etc. Today, a fly landed inside of my frappucinno cup. Nasty. I hate this location- just decided never to go back. I wonder how clean the back room is.. as well as our drinks. read more

This Starbucks is so-so. There a only a few baristas that I enjoy talking to. Tyler (maybe the manager) is the saving grace for the store. He is always friendly and acts like he is glad that I come in. Any time I come in the morning the counter is full of mobile orders which really slows down order-in customers. Some of the baristas don't act like they know I'm in the store, they are too busy talking among themselves. The cafe is really small so forget getting a table unless you want to sit outside. There is a big difference in the customer service between the people who work in the morning (Kari, Maria, Mohammed, and the guy with long hair) and those in the evening (Marc, Julian, and the other young kids). read more

For the most part they get it right the first time my biggest frustration of late has been ordering food items online and them being out of stock when we go to pick them up in the store. read more

This is the most unfriendly and inept Starbucks I have ever visited. It makes me wonder if all the employees here are trained to be rude. I will never come back here, and I would recommend that you choose a different coffee location unless you like rude and depressing people. Yikes! read more

Too slow. Walked away this morning with 2 people in line because I've learned that each order takes the staff 10 minutes to complete. I don't have that kind of time for an overpriced cup of coffee. My day will have to begin with a cheap crappy cup of coffee. read more

I saw Herschel Walker here. That's about all I've got. It was a normal Starbucks with normal service. Looked to me like it might stay pretty busy. read more

Dirty bathroom, no paper towels, full unemptied trash cans, and they use milk when you ask for almond milk.....and lie about it. Too many Starbucks on every corner to waste your time at this one. read more

This is my neighborhood Starbucks. It was a little tough on the service when the ordering from the app hit. Kinda ruined the in store experience. They've since got the right people and processes in place and it seems to have worked out. read more

No matter what time I go in for my usual Latte', The staff seems grumpy and so very tired. Then if you tip, while they view the action, not a mere act of appreciation or recognition of tip made is noted-by the staff. I make it a point to always tip. I go in 6 days a week and without a smile given to me, upon entering , I make it a necessity to tip half the price of my grande Latte.' The price is over necessary and the company the staff keeps is over rated. Long story made short, I , recently, made myself a purchase of the Nespresso machine - which is basically , Starbucks - made at home . read more

Disappointing. Service has gone way down. No staff member seems happy, willing to serve or move quickly. No greeting, no smiles, no thank yous. Out of food that is on display. Looking for an alternative. read more

Small starbucks with small patio in a strip mall. Quality is always Starbucks consistent.

Deff in my top 3 of favorite DFW Starbucks . Great service, and there's somehow always room to camp out at a table.

I had 15 minutes before I needed to leave. Stood in line for all 15 minutes Because no one could figure out who was supposed to be working. Wasted part of my life and still couldn't get a cup of fucking coffee read more

This Starbucks is probably one of the worst Starbucks I've ever been to. I put in my name, and I was waiting there for probably about 25 min. Then this lady shouts and says did my order come in? And then they say "oh yeah it's on the counter". And the lady is upset, because what's the point in telling them your name of those idiots aren't going to shout out your name. Also the person who was taking the order has a really bad attitude. So don't go there, by far the worst customer service ever. They shouldn't be hired at Starbucks if they are going to be moody. But over all the only thing good was the drinks. read more