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    Big Chill Air Conditioning

    2.0 (4 reviews)

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    8 years ago

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    Holland AC & Heating Services - New a/c system

    Holland AC & Heating Services

    (19 reviews)

    I called Holland for an annual service for our home AC. They were able to get me scheduled for the…read morefollowing week. I was given a time slot of 1000-1200. Our tech, Logan, arrived at 0900 which was good for me and was at the house for about an hour. He was knowledgeable, respectful and put up with my questions. The cost was $125 which seemed reasonable and worth it to make sure my unit is good to go. This was my first service with Holland and I will plan to use them again in the future, at least for my annual service.

    It was nice to speak with owner Gary initially. He offered a great price on the A/C! However,…read moreissues arose immediately due to inexperienced installers. I replaced the A/C with a larger unit, but the original maintained a more stable temperature than this new one. The day after installation, I called him in the morning because my house was at 61 degrees. He told me to turn my heater up to 85 degrees on all levels and wait an hour, but instead of increasing, the temperature went down. He could send someone in a week or so. My installer was on vacation. He didn't seem to believe me until I showed him the temperature with my portable heater. He then sent someone over, who said he needed to set it up, as it looked like it wasn't programmed. The installers left dirty handprints on the walls both inside and outside. I don't usually complain, but when someone is rude and condescending, it's important to let others know who they are dealing with. Oh one last thing. He told me I needed to have a damper replaced and he'd send me a quote. 6 weeks later I still hadn't received quote so I asked again. He sent one. See for yourself how he treats his customers. Mind you- brand new handler and outside unit. Quote $2,100 to install a $59 part. I called several other A/C installers and they said anywhere from 100-150 to do the same thing.

    Big Chill Air Conditioning - hvac - Updated May 2026

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