Extremely Disappointing Experience - Would Not Recommend
I hired this moving company yesterday, and the entire experience was incredibly frustrating and disappointing. Not only did they arrive later than expected, but I had specifically booked four movers and only two showed up. On top of that, they attempted to charge me 80% more per hour than the original quoted rate.
Honestly, I felt like they were trying to take advantage of me because I was a woman moving on my own. The sudden price increase, combined with the lack of staff, was extremely concerning and unprofessional.
The movers they did bring were definitely not professional. They seemed inexperienced, as if it were their first time moving furniture, and they were disorganized throughout the process. When they moved my belongings to my new place, they forgot the screws for my dining room table and the dolly needed to move the furniture. As a result, I had to drive back to my old house to retrieve the items they had forgotten. It was a very frustrating and poorly managed experience.
The other two movers didn't show up until three hours later, and despite having four movers at that point, it took nearly 10 hours to move my one-bedroom apartment. Even after all that time, they were unable to finish the job.
They told me they would return the following day to finish moving the remaining room, but they have since completely ghosted me. I am now left with an unfinished move, one entire room still needing to be moved, and no communication or resolution from the company.
Between the late arrival, understaffing, attempted price increase, inexperienced and disorganized movers, forgotten equipment and hardware, excessive time spent, and complete lack of follow-through, this was an absolutely unacceptable experience. A moving company should provide transparent pricing, show up with the crew that was booked, handle belongings professionally, and honor its commitments.
I would absolutely not recommend this company to anyone. Moving is already stressful enough, and this company made an already difficult situation significantly worse. I expected professionalism, honesty, and reliability, and unfortunately, I experienced none of those things.
There is no way to contact this company- they keep not returning my calls. I paid to have a move completed, they left an entire room behind!!!! read more