I'm a new customer here. The staff is friendly and knowledgeable. Good customer service is rare…read morethese days but still in existence at Doc's. You have to be able to trust your mechanic and from a person that cares about maintaining his vehicles I trust these folks based on my initial experience. They appear to spend money on staff rather than flat screen TVs, coffee and donuts. The place is neat and clean but nothing fancy, just how I want my mechanic's shop to be. Spend your money on the things that matter most, the quality of people you hire and their training. I work in Cookeville but live an hour away and have tried multiple shops closer to home, as of now I'll be inconveniencing myself to come here, they're just that good!

Been coming here for a couple of years. Both my truck and my wife's SUV. Service has always been…read moregreat and very competitive prices!

I drove over a screw on the road and my tire sprang a leak. Durango took my car immediately, Owner…read morewas very courteous, efficient, and honest. Did a beautiful repair job, and quick! Thank you Durango!

From the owner: As a locally owned and operated business, we take pride in our work. We've been providing the…read moreresidents of Cookeville, TN with exceptional tire services since 2009. We always include balancing, mounting and rotation of tires with every purchase.

I needed premium tires for my vehicle, front and rear different sizes. I called Maggart's and they…read moreordered them and gave me an appointment. I arrived at my designated time and they took my car in immediately. They kept me informed as they changed my tires and explain to me the sensor training schedule in the new tires. Plus their price was $700 less expensive than the dealership. I was in and out in 75 minutes. And the thing that really impressed me was the kindness and patience of the staff with customers. At one time James had 3 people in line waiting for him and 2 people waiting on the phone and he was pleasantly kind and patient with every customer. Excellent product, fantastic customer service and very fair price.

This is the only place to buy tires in Cookeville. The Best pricing and customer service. A true…read morecookevillian experience from a great cookeville family business.

Come to find out, they broke the entire pulley mechanism on Toyota Tacoma and now I can't get down…read morethe spare.

This was the worst customer service experience I have ever had. I had an appointment scheduled for…read more11:00 a.m., and by 12:05 p.m. my vehicle had still not been looked at. When I asked for an explanation, I was told that appointments simply mean customers should arrive at that time and that service would begin whenever they were able to get to the vehicle. To me, that defeats the purpose of scheduling an appointment and makes the process feel more like first come, first served. I found the response dismissive and disrespectful. Unfortunately, this is the second time I have experienced this same issue, which is very disappointing.

I know someone who took their Subaru there to get it fixed; they ended up spending over $12k in…read morerepairs and the car *still* had the same issues as before even after taking it back two more times. In order to have the work maybe done 'right,' you have to ask for a specific guy when ALL of their people should be competent at their jobs. This is the perfect place to go if you want your vehicle to come out with more problems than it had going in!

I normally don't write reviews, but I have to warn people about making the same mistake. My 73 year…read moreold mother brought her car here to fix a leak she had in her ac. They charged her over $1k. It was a lot, but she just wanted her ac back in her car again, so she paid it. About a month later, her car had no ac. My brother from out of town looked at it and noticed that it had a leaky valve that was just letting the pressurized system leak out. She brought it back, and they admitted that they should have caught it before and said she needed ANOTHER part to really fix it and it would cost another 1k. So, she had to put the second 1k on a credit card, just really wanting to have ac for these hot TN summer months. A month later, she has no ac. She went to the grocery store and came back red faced, overheating. This is a 73 year old lady that they are clearly taking financial advantage of. She is now in over $2,000 dollars with no AC. She took it back and was told that the valve that they replaced was leaking and that they discovered ANOTHER new part that she needed to really fix it. Scam artists

Aaron is amazing!! Super helpful and kind. Will definitely be coming back. Service was also great…read more 10/10 Thank you!!

Approximately 4:30 PM on Sunday I had a blowout on a trailer tire on the highway a few miles away…read morefrom this location. After putting my spare on I called this location and Michael was extremely helpful in locating the proper size and load rating tire and said yes they could do it for me right away when I arrived in about 15 minutes. He and Duane working in the shop were extremely professional polite and helpful and got me back on the road in less than 30 minutes!! especially grateful as I had a flight to catch in Nashville! Thank you!!

Nice place with all sizes of tires and even high end tennis shoes!!Like new tires for $45 Can't…read morebeat it

Here's the story: My husband was shopping around for new tires for my car. He ended up at Trevino's…read moreand they found the tires for him at a very reasonable price. They didn't have the tires in stock and said they would order them and call when they were in. My husband explained that he was leaving town to go to Egypt and that they would need to call me. He gave me all the info above and left for his trip without us hearing from them. He managed to get some wifi a couple of days later and asked if they'd called. I said no and he said to give them a call because he thinks they tried to call him. He was on the Red Sea in a diving boat. I called, they said they had them in and to come on down anytime during open hours. I got there at 4:15 and the first thing the short, scrawny, mouthy, guy said was, "what time is it?" They closed at 5 but he said come in anytime during business hours. So, I said 4:15. He looked defeated and without word conceded that he'd have to do it. They proceeded to put on my new tires. At completion I pulled out my credit card and short, mouthy, scrawny guy says, we don't take credit cards. I said ok, I can write a check. He then started raising his voice in a threatening manner and said all of these things while pointing his finger and yelling at me: I told your husband it would be cash only! What kind of a scam are you trying to pull! What you can do is go get the cash and get it NOW! I explained that my husbands debit card expired and so I gave him mine and I didn't have any access to cash at that moment. I apologized for the miscommunication and asked what kind of solution did he want? I told him he could take the tires off again if necessary. He raised his voice louder and louder demanding and repeating the above statements. He was trying to intimidate me into somehow appearing magically with $540 in cash. I finally started ignoring the scrawny trashy short dude and turned to the quiet guy who I think is a brother of the owner. He said, go get your checkbook. I ended up racing home, bummed $200 off a friend and raced back with my checkbook. I also gave them my only cash which was $40. They took all of that with the check and I left in tears. You know what's shady? Shady is having a business that sells hundreds of dollars in merchandise at a time and doesn't accept anything but cash. That's shady. You know what else is shady? Having a scrawny trashy little dude yelling at someone in a threatening manner over a miscommunication. I am a middle age, conservative woman with good manners, well dressed, nice car... I didn't deserve to be treated with such malice. There were quite a few possible and reasonable outcomes that didn't involve threatening behavior. Amazingly they didn't seem to have any problem cashing my check and it clearing immediately. It was a miscommunication that they handled horribly. When I told them it was a miscommunication and that I was sorry he accused me of running a scam. I 100 percent do not recommend this business.

12-23-2024 Not much…read moreof a review... We got gas. Didn't go in and shop but the pumps worked, and the paper towels were full, and the prices were decent.

Purchased a rotisserie chicken today for dinner. Prepared my other sides and opened the chicken…read moreand pulled one of the legs off...along with a long curly hair. disgusting to say the least!

They ran a diagnostic on my Toyota RAV4 and could not make heads or tails of it. Aired up my spare…read moretire and told me to take to dealer. They had it 48 hours and never called me to tell me it was ready. When I picked it up I had to walk to the back lot to retrieve it. They didn't even have the courtesy to bring it up for me knowing I was on my way. I'll be going someplace else.

My husband believes in supporting local businesses. He goes to this place and exactly tells them…read morewhat has to be checked- they decide to do something else and charge him $1300 for it!! Problem is not fixed, so now we have to go to another place, because local brother's business decided to rip another family off! And there's nothing we can do about it!!!