Our water volume is real low and we asked Veterans to figure out if our input line was restricted…read more They tested it by adding a valve at the input and found our problem must be in a tee going to the fixtures. They recommended a filter installation on the line from the street and put in larger connect line to the house so no more debris could restrict flow. They were able to measure the input and it was good volume. Good clean neat workers and prompt response to our call was same day for the first visit, and next day for repair.

Reasonable price Great company to work with! Erik was very…read morenice and was out to our house to fix the leak in less than half an hour to get here after we called Boone, which was late evening. We have used them several times also in the past for other plumbing needs and they have ALWAYS been great to work with! Services Plumbing pipe repair

We received inferior and inadequate service for a plugged sewer line, that only lasted a couple of…read moreweeks, then called a real plumber, who had a proper auger and camera to truly document that the pipe was fully cleared. Furthermore, the second service call charge was very small (even on a Saturday), compared to SV Plumbing's obscene and outrageous, over-the-top rates!! (with NO guarantee on their work--for return service calls)!! We kindly suggested to them to try another line of work.

Zack and crew we're awesome! They-came out gave and estimate and then actually arrived! They fixed…read more our water pressure problem and fixed the previous plumber mistake. So thankful for someone who shows up and does a great job!!!

They arrived in the timeframe they gave us which we really appreciated. They replaced the garbage…read moredisposal in a timely manner and ensured it was working correctly. The rates were reasonable as well. We will definitely use Apex Plumbing again for any future needs.

I had a main water pipe burst and called Apex plumbing. Josh was here in about 20 minutes on a…read moreFriday late afternoon. It was a New Years week end. He got the water turned off and capped off the pipe, then drained the water out of the main water turn off area, Great job !!!!!!!! We have the water back on and no broken pipe.

9/2020. So we have…read morenow used Option One for Plumbing, Septic Pumping and HVAC (including a fireplace log set install). This company is proving to be professional, reasonably priced and responsive. We've had a number of items on our to do list for a while and have had trouble getting people who could take care of them. Option One got to them all - with no drama (no reasons why they couldn't do it, or why they couldn't come, or why they didn't show up). Our experience so far? They. Just. Get. It. Done. Right. Jackson needs a company like this. They've got a customer for life if they maintain their current course!

Our furnace was replaced by Option One in Feb 2021 but they left no way to insert an air filter. So…read moreour air is unfiltered and dusty. We have had numerous other HVAC specialists take a look to try to fix the issue. We will have to have it redone which will be expensive and disruptive.

4-6 weeks service lead time not going to help our needs…read more Very polite and may do good work but lead time just too great. Yes that's what I was told on the phone today when contacting your company. I do appreciate the follow up tho so I changed the rating for you.

once you get past their phone system, their service people are really, very helpful and kindread more

In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!