So I called in advance ask if they had an item I was looking for and they answered the phone plus went and checked to see if they had the item in stock. So that was great customer service And then once I arrived I went to look for the item could not find the particular one I mentioned and ran into the person I spoke to on the phone and they brought me over to where it was located. Again good customer service and even remembering they spoke to the person tells you a lot about the staff and their willingness to do the work. In the rabbi in the item and hit it out the door All in all great experience read more

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The young man I spoke to in customer service was very kind and informative. This store however had nothing I was looking for. I did notice what an amazing selection for boogie boarding stuff they have as well as a great assortment of bathing suits. FYI If you're looking for anything having to do with home defense this is not the place for those things. read more

Service 10/10. Definitely recommend this location for all gear. Employees and managers are kind and helpful

Peyton Hemet Location had excellent customer service very professional very patient welcoming as soon as I enter the store definitely will return! read more

went here last minute on 8/7 for some boots and even tho they were about to close, customer service was still great :') i always appreciate that. every single employee was more than happy to help me. 10/10 reccomend. also they have lots of deals on shoes!!! read more

Big 5 Sporting Goods - hiking boots only 30 bucks - Sporting Goods Near Me - Hemet, California

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I purchased shoes here I was told if anything went wrong I can bring them back the shoes made my feet hurt I took the shoes back no help from the store it was before the 30 days I will never spend another penny in the store I do not recommend this store at all!!! read more

When we go to big 5 and we ask for they are really nice and what ever you are looking for they are so excited to help because to day went and needed help and asked one of the employees and told me about his opinion on a baseball glove and I told him that it felt good and he said that he was happy to help read more

I have been shopping at this store for many years. I buy Dr. Scholls tennis shoes....regular price $59.99 but sale price this week was $25.00 for the Prodigy shoe.... The customer service when buying shoes is outstanding ad I was helped right away and they had the correct shoe and size. The customer service at checkout was poor and is terrible everytime I shop here. Young girls up front that have terrible customer service skills. They are not the least bit concerned about the paying customer. Management needs to do a better job training them. I think they are more concerned about their personal life then working at this store. They are very arrogant...... If it were not for the cashiers, this would be an excellent store.... read more

I always shop here for my New Balance Running shoes. They have the best prices and they are always pleasant and very very helpful. Zack helped me today to find 2 pairs of running shoes. They are just what I wanted. Thank You Zack. Chris read more

They no longer have a public restroom at this store for there customers I will not spend my money at a store that doesn't respect there customers read more

I just wanted to let everyone know that the Manager Jeff Is A MAN OF HIS WORD. He said he would hold something for me for 4 days and he did, even though it could have been sold in a instant. Thank you Jeff for being a MAN OF YOUR WORD. read more

Thank you Larissa!!! Great customer service. Very helpful an friendly. Will come back again read more

Deceitful almost to being Criminal suck you in with an ad and then say Oh that's not on sale but it's the exact same thing as the one on sale I wouldn't shop here again ever very poor business practices read more

I stopped by to ask to have a cup exchanged without a receipt, not a problem, but, it had a manufacturer's defect...I also asked the kind woman at the counter to take a look at my flat basketball, and she was glad to help, she filled it up....and it's great, and I was happy for her help...great service...and so kind....Very grateful... read more

Came in for workout clothes. Found a few things but they had Great customer service will come back just because their so helpful and very nice! Thank you girls! read more

I went in tonight wanting to do an adventurous hike with the kids tomorrow. I asked for service, and I got great service. I explained all my needs and ( I think it was the store manager) helped call the right person for the shoes and personally helped with my questions about water on hikes and the best way to get all the gear I needed for 5 kids, with me. I am so impressed. I'm not one to wait for help, so I pulled the first person I made eye contact with. I got a large pack, new hiking shoes for one, 3 water backpacks, and a large water container for refills. read more

Do not shop at this big 5 !!@ soon as i walked in i was Told to put on my mask By the cashier when I said it was no longer required according to the governor the customers standing at the With the cashier Started putting in their 2 cents And the cashier who later claimed she was one of the managers,then these customers and this so called manager started talking about me behind my back As I was walking out the door to get my mask from my truck When I came back in with my mask I had a few things to say to them and the cashier who is Probably 21 ,22 years old at the most Had the nerve to tell me " You don't have to shop here if you don't want you" When I asked for a manager She said I am the manager then she said I'm one of the managers I want to tell her little girl I been shopping at big 5 longer than you've been alive So have some respect if not for me for A veteran of the United States Marine Corps who has served on 3 different continents and shed blood for the right to shop anywhere i please then for A customer of the business you're working for i am so passed off right now I was looking to spend 2 or 3 hundred dollars there on a birthday present but now I will never shop at that store again read more

I was expecting to go in there and spend a fortune on new soccer gear for my two kids. They were fairly priced and I got out of there feeling like I got my money's worth. I wanted to write a review however about the excellent customer service I experienced at this location. Shopping in Hemet is rough. Most stores are messy and have rude associates (and ghetto customers). I was pleasantly greeted by a man named Jeff. I'm guessing he was a manager because he was really great. He helped me and my kids find the proper soccer cleats, shin guards and socks. He even helped my daughter try the shin guards on in the store to ensure proper fitting. He went above and beyond! The cashier named Needy was friendly and I am thrilled we still have an affordable, enjoyable, sporting goods store in Hemet. I will definitely be back!!! read more

Absolutely horrible customer service. Asked if they were getting any dumbbells in stock over the phone, they said they were the next day so I asked if I could possibly reserve them. They said no. I came in the next morning 10 minutes after they opened only to find that they were already sold out, and that they were taking reservations of the items before they opened the store. Talk about unfair. read more

I love Big 5 wish they were across the country I was working in the area and they seemed to have what I needed each time I went in. It's on the main drag and has lots of parking places. Every week they have coupons in the paper I normally get a good deal on shoes sometimes it takes a little while to get help in the shoe department. read more

We went to buy boots. The customer service was terrible. In the shoe section and the register. We ended up walking out. The bald headed guy was the worst. People say shop in town, but with service of i don't care for my customers. I won't be back. read more

I have been going to this BIG 5 for several years, and it really has seldom disappointed me. There are generally discounts and active sales going on quite frequently. In addition, they carry everything you may need; I have bought various styles of shoes, clothing, hats, fishing materials, and much more from this particular store. In addition, I have never had a problem with the staff; I cannot remember a negative interaction with the staff. There is always parking available, and this shop is farther away from the larger retailers in Hemet, so it isn't usually as busy. I feel that this makes the experience more individualized since there are less people around. You feel like you get more "special" treatment, and finding help if you are looking for something isn't a hassle. read more

Need to work on customer service. Couldn't get no one to help me get a pair of shoes..

They didn't have a lot to choose from, but I did find 2 items I needed. Probably won't come back for ammo, their prices are a little higher than your local Walmart. Small store with 1 cashier ringing, long wait just to checkout. read more

When in Hemet and needing certain items Big 5 is a good place. It seems they always carry ammo I do not find at other stores when they have it in stock. Staff is friendly and helpful in getting you what you need. I came here mainly for a bore sight, however I happened to purchase a fishing/gun cabinet, sun glasses some ammo, and pellets too. On certain items Big 5 is very competitive! read more

I went over here because the ad had a sale on Avia running shoes for $29.99. I looked around and it's your typical Big 5 with all the sports gear and accessories that you need. I went to the shoe section and found some other Avia's for $19.99. They had my size and it was such a great deal. 4 stars for having other sales not listed in the ad. read more

This is a great place to go if you know what you need and can get in and get out. If you need help with anything, you could have an issue. Customer service hasn't always been the greatest, but they usually have some good sales going on. read more

Went here on a friends recommendation to get the kids new soccer gear. Customer service was a little iffy. Selection of youth soccer cleats wasn't great. Girl at the check out did give me 10% off though, so that was nice. Store is small and merchandise is very crowded. read more

I love Big 5. I go there all the time. Except this time I went to your Florida store in Hemet. Not very good service. Most employees were good. The very tall manager has a horrible attitude. Walks around all nonchalant like he owns the world and literally ignores people standing in front of him asking questions. Also noticed the other employees had a dislike look on their face when they look at him. I walked out before any transaction was done and I will avoid this store from now on. Hopefully you'll fix this before more people choose to avoid the store as well. It's better to go way out of the way or a different store altogether. If he was my employee he would either not be management or would not work with the public. Very cocky and rude guy. read more

I'm guessing there's a trend.. no one wants to help me when I go to the firearms. How does this company expect to make money if they keep ignoring their customers. At least this one had a nice receptionist/cashier that's why it gets 3 stars read more

Not impressed. Ammo is at a premium and good luck getting 22LR at a reasonable price. Just get whats on the add and leave. There is no customer service.. It seems like I'm asking for the world if I want a size that is not on the floor. I feel like Im inconveniencing them... I'm done with this place. read more

If you want sports equipment this is the place. But they have small varieties. For example I needed shoes for running long distance track. They only had one kind and it was in a terrible color. They didn't have racing flats either. But they do have everything you need for whatever sport you partake in. read more

Romero helped us for over half an hour. His customer service was terrific. He should be managing the place if he's not already. He had great knowledge of the products/guns and ammo. He explained everything clearly for this novice. I would certainly recommend this Big 5 because of him! read more

Had horrible customer service ...I was never helped at all and requested as soon as I walked through the door and when I called corporate I never got a return call ...Total failure for me ...took my business elsewhere and am leary to return. read more

I will never come to the big 5 store again. Customer service is horrible!! Isabella is rude I didn't like her attitude didn't want to honor my coupon. I purchase items here all the time and she was RUDE!!!! Poor attitude. NEVER COME HERE AGAIN. read more

This place is ridiculous. I took my kids in to buy soccer cleats and the cleats were all over the place. Not organized at all. There was a pair of cleats my daughter wanted but it only had one pair in the box. We asked for help to find the other pair and the staff member says that usually happens when one pair is missing. WHAT? He advised me to look for another pair of cleats. So my husband seen a pair way at the top of the shelf that was unreachable and it so happen to be my daughters size. He asked the same guy if he can get that pair down. So he does and hands it to my husband. My husband looks at it and asks the staff member why is it dirty and this fool says well when it sits in the box too long it gets dirty. The soccer cleats literally looked like someone used them and returned them. That is just disgusting and the worse part is the fool try to sell it to us. How is that great customer service? We found a pair my daughter liked so we went to check out. I asked the cashier if that was normal to have dirty soccer cleats sitting at the top of the shelf that is supposedly new. She just shook her head like do you not know how to speak. This Big 5 Sporting Goods in Hemet is just unprofessional. I wonder if I report this matter to their corporate I wonder if it would change. Management needs to wake up and pay attention to the people they hire. Because your team sucks at customer service. read more