Big 5 Sporting Goods

Service is great! Angeles was very attentive with helping us choose a gift. All workers there were…read moregreat!

I have gone here 3 times in the span of 7 years. Not once did anything change. Immediately as soon…read moreas you go in, the atmosphere is just off. Almost makes me feel like a criminal in the sense that they think i am there to steal, and they like can't even hide it. They're not friendly at all, they lack that welcoming environment so much. I went today to see if its changed and it has not. Its safe to say, we are done for good with them. I rather pay more and drive further out to buy our sports gear. If theres anything they can change is; don't assume people are just going to rob you, and if you do assume do not make it obvious, still be helpful and friendly because you don't know if someone might be a loyal and returning customer, smile and be friendly, customer service is one of the most important things in keeping customers! I went one of those 3 times about 5 yrs ago. 5 months pregnant, with my 2 sons (aged 4 and 6) to get my husband a father's day gift and even then, I felt that way. They have a nice clean store and set up. We usually like to help mom and pop stores, but this is just ridiculous the lack of customer service.

Hat I was accused of stealing, purchased to prove a point

Front

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Niky's Sports

3.1(38 reviews)

2.7 mi

SOCCER HEAVEN!!! best customer service over the phone and in store. everyone there is nice and…read morehelpful. they went out of their way looking for sizes at other locations and warehouses. Did some major damage here buying my hubs all his LAFC gear! and will be coming back for my daughters Soccer AYSO gears. we also got names and jersey numbers printed here. family business place and everyone is really helpful and nice. this will be our go to spot from now on. and the store is REALLY nice looking too.

I visited this store hoping to purchase FIFA trading cards for my 12-year-old son. When I asked,…read morethe owner told the employee in front of me that they were sold out. The employee then hesitated and said he actually had some in his car and asked how many I needed. I only asked for one pack, but he seemed unsure about selling it and explained that he was transferring the items to another store. I told him that if it was too much trouble, not to worry, and we left. Unfortunately, my son was very disappointed and started crying afterward because he had been looking forward to getting the cards. I understand that stores have inventory rules and employees may have limitations on what they can sell. However, the interaction was confusing and left us feeling unwelcome and disappointed. I hope the store can communicate more clearly with customers in the future.

Adidas section

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Champs Sports

2.8(9 reviews)

0.3 mi

Been to this location several times and decided to come back today to buy new shoes. They didn't…read morehave my size for the shoes I wanted but the store workers Adrian and Daniel helped me out by finding a nearby Champs that sold my size. Super helpful and caring workers!

low in stock, workers are rude and my order took 2 months to be shipped in store. it was delayed…read moremultiple times and i got a email my package got lost and unable to make a refund.

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Pro Image Sports

4.0(27 reviews)

0.2 mi

I went into this store last week looking for a hat. Before coming here, I had visited a few other…read morestores, but no one seemed interested in helping me. As soon as I walked in, Erik greeted me and asked what I was looking for. I told him I wanted a team hat but wasn't sure of my size. Erik was incredibly helpful and went above and beyond to help me find exactly what I was looking for. He suggested different sizes and even told me about their hat-steaming service, which I had never heard of before. He was patient, knowledgeable, and genuinely wanted to make sure I was happy with my purchase. I highly recommend this store! Ask for Erik -- he's your guy! He'll take care of all your sportswear needs. Thank you, Erik, for going above and beyond. I'll definitely be coming back because of you!

This my go to spot, if I need something quick. I usually always find something. Just ask for Erik…read morehe'll help you find something.

Got mine

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NO Strollers???

Extreme Training Equipment

4.5(130 reviews)

3.7 mi

Definitely worth the drive for the discounted prices. Lots of great quality equipment and racks…read more Maria is very friendly and kind.

I am extremely disappointed in Extreme Training Equipment's response to what was an unacceptable…read moredelivery experience. We paid ETE nearly $500 for shipping. ETE hired the company that would deliver our equipment. We scheduled a noon-2:00 delivery, confirmed it with the delivery company the day before, and took time off work to be home. The morning of delivery, the driver called and asked if we had a forklift. No, we do not own a forklift. He said he would "figure it out." Our delivery window came and went. No delivery. No phone call. Nothing. We finally called after 3:00 and were told the driver had NEVER TAKEN OUR EQUIPMENT FROM THE DEPOT. After working with ETE, delivery was rescheduled for the following day. We rearranged our schedules AGAIN to be home. The next day, they AGAIN failed to load our equipment for delivery. ETE eventually arranged what they called a "rescue delivery." When it finally arrived, they could not get the crated equipment off the truck. Thankfully, we had friends at our home who had planned to help us assemble the equipment. Instead, we spent approximately an hour in the Florida heat and humidity helping unload our own equipment from the delivery truck. So we paid ETE nearly $500 for delivery, took time off work for a confirmed delivery that never left the depot, rearranged our schedules a second day only to have it happen again, and then ultimately provided the labor to help unload our own $500 delivery. Things go wrong. I understand that. What has earned ETE this review is how they responded afterward. ETE's position is essentially that these problems were the fault of the shipping company and that ETE is "at the mercy" of that company and in the same boat as we are. No, we are not in the same boat. I did not select the shipping company. I did not hire the shipping company. I did not pay the shipping company. I paid ETE approximately $500 for delivery. The shipping company is ETE's vendor, not mine. Even more concerning, during this ordeal I was told that delivery is "always a hassle" and that the company being used did not have the necessary lift equipment to properly unload this equipment. That certainly made this experience feel less like an unforeseeable problem. We did not ask ETE to reimburse some or all of our cost for shipping to help offset wages lost. We simply asked them to acknowledge what happened and provide some reasonable customer-care compensation for a delivery service that clearly did not go as promised. They refused. That is the most disappointing part of this entire experience. I can understand a bad delivery. I have a much harder time understanding a company accepting nearly $500 from a customer for delivery and then taking the position that it bears no responsibility for the customer experience because the company it chose to perform the service failed. ETE may not have been driving the truck, but ETE sold us the delivery. Customer service is not demonstrated when everything goes perfectly. It is demonstrated by what a company does when something goes wrong. In our experience, ETE had an opportunity to acknowledge a significant failure and make a reasonable gesture to a customer. They chose not to.

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Mad Rock

4.9(222 reviews)

3.6 mi

They make the best carabiners. So comfortable to actuate the gate. Had my old carabiner for 10…read moreyears and it still works perfectly. The staff was super friendly and helpful.

They got a good selection here! Good options for shoes and the staff are very helpful. You can…read morepurchase most things climbing from different types of chalk, brushes, and climbing equipment like rope, crash pads, harnesses, carabiners, ropes, etc. And of course, they got the shoes! There's a climbing wall in the back area so you can test out those shoes as well. Altogether, the prices are pretty decent as well.

Visited the Mad Rock HQ today to get my drones 2.0

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Climbing Shoes

Big 5 Sporting Goods

2.9(32 reviews)

5.1 mi

Awesome customer service and extremely helpful/ polite…read more And yes they have Pokémon cards.

Service sucked from the non greeting to the paying for my items, which I had to walk around the…read morewhole damn store to find, because although there are Bodies there, to do their job, they will NOT acknowledge you nor ask if you need any help. Not recommended.

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J&D Soccer

4.6(10 reviews)

3.0 mi

I needed to find a last-minute Ronaldo jersey for my 5-year-old after realizing I entered the wrong…read moreshipping address on my online order and it wouldn't arrive in time for his birthday. In a panic, I asked ChatGPT where I could find one locally, and this shop was one of the recommendations. I called ahead, and luckily they had the youth size I needed, which had been surprisingly hard to find! The staff was incredibly helpful and took the time to explain the differences between Ronaldo's jerseys and the teams he's played for, since we don't really follow soccer. They were patient, knowledgeable, and made the whole experience so easy. So glad I found this place! Definitely recommend, especially if you're looking for soccer gear for kids.

Great deals, great service, put name and number right in front you! Went there last min and they…read morehad what I needed.

Front

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Turner's Outdoorsman

3.0(312 reviews)

2.1 mi

I contacted Turners via phone for the private party transfer of an off-roster derringer after being…read morerefused by a local competitor who shall remain nameless. The manager (Brittany) was very helpful, knowledgeable, and courteous about the situation. She seemed very concerned, yet not surprised by the fact that we had been refused by the other FFL. My DROS was processed promptly. I also noted there were more than enough staff to help customers during my visits. Long story short, I picked up my derringer today and was very pleased with the service at Turners. Thanks for all your help!

After 29 years on and of purchasing with Turner's Outdoorsman I made a purchase with Ammo Brother's…read morein Cerritos two weeks ago. Reason: I paid cash for 2 handguns , 2 background, after the 10 days I was told they needed 30 more days more for background, at the end I was told by employees to just pay for another background again and see what happens? I even did a live scan $50. I the had to wait for my $1,000 to be sent via mail from corporate in Rialto and that took weeks, I felt like I was a 2nd Class Citizen. I called Ammo Brother's in Cerritos and I got all my questions answered by Martin the Store Mgr., ask for him if you want a quick professional experience. I was considered a "Undetermined", Turner's Outdoorsman does not deliver to "Undetermineds". Ammo Brother's #1 - Martin #1

My lower

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L.A. Jack's

4.2(68 reviews)

5.4 mi

Had such a great experience at LA Jacks!…read more I called ahead to see if they had the jerseys we were looking for, and Jack was kind enough to explain why they didn't carry Muncy or Kershaw jerseys and what types of players/jerseys they typically have available. Even though they didn't have exactly what I originally called about, I decided to stop in since my fiancé was also looking for a Fernando Valenzuela jersey. Jack was incredibly friendly, knowledgeable, and professional. He took the time to show me the different options they had and made the whole experience easy and enjoyable. We'll definitely be recommending LA Jacks to others and will absolutely be returning for future Dodgers gear!

I really loved coming here! Lakers, kings, Raiders, Ucla, USC, DODGERS and Angels!! It's a GEM! All…read moreyour Los Angeles needs! The owner is just so genuine and deserves all the support! The have a big selection never leave without finding something. Prices are very reasonable. Parking on front on Whittier blvd or back. Clear bags, key chains, flags, tees, hats, wallets,pens, hair clips!! So much more!!! I found an adorable Dodger bird feeder!

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Sports gear

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5 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Kelli H.

349

9 years ago

If I could give it less than a 1 Star, I would have. No holiday spirit from the manager, Luis Espinoza. I received HORRIBLE customer service from a manager, Luis Espinoza today 12/17/16 @4:00pm in store #00027. I purchased a remote control car and pulled up a coupon on my phone and asked him to try to scan it or type it in to see if I got an extra discount and he flat out REFUSED! He said, "that's not how it works." I told him it IS how it's worked for me every time I've been in a BIG 5. Because the coupon was for multiple items, I wanted him to check to see if it covered it. He got sarcastic and said, "how are YOU going to tell ME how this works?!?!" At that point I was so mad and there were other customers in line so I asked for his name and finished my transaction. Then he didn't offer me a bag like he did for the others and when I asked for it, he gave me a small bag that only fit half of the car in it. I will NOT be back to shop here again and will let all my friends and social media know the same thing! read more

Joey V.

12 years ago

Terrible place with terrible employees. You only come here if you need something immediately instead of ordering online which is ALWAYS cheaper! Yes it small but that's not the problem. The problem is the rude, uncaring employees. Notice when you first walk in the cashiers are typically socializing. Heaven forbid you ask where something is, you'll get a noticeably annoyed look followed by a tired response. The final straw is when I last purchase something this week and the rude cashier girl wouldn't even make eye contact during our entire transaction. Despicable place. Stick to Amazon fellow helpers! read more

Hugo S.

12 years ago

Yes this big 5 is a little small but they have what you need at least for me they did i needed a punching bag and i found a good one here and they were so helpful they helped me put it in my car i will be coming back soon to get a new bench press cause the one i have is worn down ready for a new one read more

Rae C.

175

8 years ago

Staff is always helpful. If anything the selection on certain items are limited but I can always pretty much go in knowing what I'm looking for and get assistance finding it if anything. Mouthpieces, extra ball etc... read more

Monica M.

215

11 years ago

Place is so small, no one knows anything, prices are ok not as expensive as other places.

Big 5 Sporting Goods - sportgoods - Updated October 2026

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Stepped in Today to exchange some shoes, I received as a…read moregift . The store is clean, well organized the workers were both very welcoming . Moises was extremely helpful and very accommodating . It's refreshing to see young men Working hard but most importantly with respect . Keep up the good work Shoe Palace in Downey .

For starters i won't be going back and i'm sure they don't do a lot all day because it's location…read moreis a little odd lol and it's never packed like a mall's shoe palace but there was 2 girls and neither of them wanted to be there the i don't give a f*ck attitude was insane clearly didn't want to help me out although one girl asked what i needed help in and i looked at shoes about to grab one and ask her if they had a size 11 in the shoe and she was gone the minute i asked the question so i went to go look for her and took a while for someone to help me out. i parked in the back and they have about 3 employees in the back outside just talking and vaping so don't know what's up with that either and mind you that's the designated parking for them so it doesn't look very good either i'm sure they could care less but if i was the owner of that location id be pretty embarrassed....moving on to the most irritating part ( yes it gets worse ) the music jeez....i cannot fathom or even explain how loud it was it was simply unbareable !!! I was on facetime with my partner to pick out a shoe as a gift for a birthday party the day of and for the life of me i couldn't hear shit. My volume was all the way up and we were both getting frustrated because we couldn't hear eachother as i was showing him the shoe options. I honestly didn't even want to buy any shoes the lady was giving attitude and a hard time almost like she didn't even want me to buy anything seriously not exaggerating at all. at the register i couldn't hear what she was saying over the loud music and she spoke up but with MAJOR tone and even gave a little face attitude.... I wanted to get shoes for myself too but hell no i didn't wanna go through that i felt so un welcomed shes lucky it was an emergency gift if not i would've simply said yk what ? bi'm good and walked away i wish i got her name but it was a short girl w a slick back pony tail. I'm not one to write a review but damn that was frustrating as hell !!!!!!!! Wouldn't wanna come back and i hope the owner or manager does something about this wether it's retraining or just calling them out on it because it's upsetting seeing employees ruin the reputation of a business when it's probably not even the owners fault

Pro Image Sports

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This my go to spot, if I need something quick. I usually always find something. Just ask for Erik…read morehe'll help you find something.

Niky's Sports

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Went looking for something cozy to wear for indoor/birthday trip. This is my first time at this…read morelocation, liked the set up.. fitting rooms were a nice size & clean. Great music selection! 2 ladies @ the store were help. Items are definitely overpriced but they cute so you gotta bite the bullet. Got 1 set, some pants, and a tank top it was over $140; ridiculous I know, but I'll definitely come back next time I want to splurge a little.

Update: Someone named Jon messaged me on Yelp about this post in a very condescending tone asking…read moreif I REALLY had a bad experience. YES and why would I lie? The real question is WHY THE CUSTOMER SERVICE IS SO BAD HERE? Ew Come here if you are looking for BAD ATTITUDE and rude customer service! I noticed the way the store associate looked at me with angry eyes when I walked in. I had made a purchase but the fitting rooms were closed so I tried them on at home and came back to get another size. I inquired about the exchange policy and she was so rude like I said something offensive. sorry for making you do your job? Take your money somewhere else. Don't come here!

Finish Line

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Me and my boyfriend came in not knowing what we wanted to purchase so naturally we were trying on…read moreall kinds of shoes. Tee was able to help me and my boyfriend with all our shoe requests as well as helped other customers and didn't once make us feel like we were being neglected. He did not miss a beat. Exceptional service on such a busy day. We wound up purchasing 2 pairs of Presto Reacts. Happy customers for sure!!

I wasn't really planning to write a review but I want to give credit to where credit is due. I was…read moresatisfied with the service that I got. The staff at Finishline are pretty helpful, patient, chill, and even help you when it's closing time. I've been to two other shoe stores, and Finishline earned my business. *Good exchange policy. I exchanged my shoes twice (made like 4 visits) cause I'm very picky but FL understood and gave me all the time in the world. Thanks again for putting up with me lol. God will bless the employees who really care about customers.

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Friendly staff, they helped me with my return and find the shoes I wanted Thank You aslyread more

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Nike Community Store - Watts

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