At Madison Shop: For smaller purchases I will always pick a local shop. If I wanted a "attitude", I would find a shop that carries high end Italian gear like Pinarello, Campy, etc. Two times and I'm out. The first experience I had with this employee was just after I arrived in Alabama, driving here from California and needing a competent wheel guy to true up a wheel that lost is true either through rack vibration or heavy winds or both. I didn't bring my truing stand with me for this trip. The bike was on a rack with the wheel exposed off the side of the van. This employee doubted the cause of the wheel going out of true from what I described. LOOK IT UP ON GOOGLE! The second experience was just last week when I needed a presta adapter. As mentioned, I use local shops as much as possible for small parts. The adapter was 2x that price on Amazon. I asked this same employee whether they "keystoned" the markup or if was tariffs or something like that. I got attitude again and a smarta** response. He said he didn't know what keystone pricing (GOOGLE IT) is and if I can educate him, in a condescending manner. I did purchase the adapter. I ride a KHS Team 29'r and do most of my own work on it. I usually use local shops to pick up high margin accessories and have always had a great relationship with the shops I've used. Mostly because of their commitment to quality customer service. The independent bike shop is a tough business. Believe me, I know by experience. If this shop can afford to be represented by this kind of employee, more power to you and good luck in this market. read more

Thank you to Michelle at Bicycle Cove for all the help! I love my new bike. It was affordable and fits perfectly.

We moved to the area two years ago. We purchased a bike from another bike shop in Huntsville, but the owner wasn't really interested in anything other than selling us a bike. We had questions, and they were answered with the bare minimum of a response. The only reason we purchased a bike from there was brand recognition. It is unfortunate that we didn't find Bicycle Cove until later. We visited two other bike shops in the area and were very unimpressed. When we walked in the doors of Bicycle Cove, we felt like we were at home. The owners (a very laid back couple who spend more time listening to your needs than they do trying to sell you something) make you feel like you have been neighbors for years, and even remembered our names the next time we came in for a visit. The store is very spacious and roomy. They offer a large variety of helmets, bike shoes, gloves, men's and women's apparel, hydration options, pumps, on the bike storage, bike computers, lights, locks, handlebars, handlebar accessories, lube, cleaners, saddles, trainers, and of course BIKES! What we absolutely love about Bicycle Cove is that they are comfortable in selling triathlon gear! They offer wet suits, tri kits, literature on triathlons, goggles, tri bikes, tri handlebars, and other fantastic tri gear. They are obviously passionate about bicycle safety, offering clinics on changing a flat tire, giving tips on what to look for when you have a blowout mid-ride, and other such fun. They know the laws for riding in town, and on Redstone Arsenal. They took the time to ensure my children's helmets fit properly and taught each of them how to don it and take it off. Their service department is efficient, and thorough. What really sold me on this store is how one of the owners reacted one day when my husbands eyes were bigger than his wallet. Chris asked my husband what his motivations in triathlons were. My husband said that he isn't competitive yet, and didn't expect to be for a few more years. Chris took the $200 item out of my husband's hands and replaced it with a $70 option. This showed me that the store is more interested in a long term relationship with their customers than they are in making one large sale. Visit this shop. You won't regret it. read more

MADISON LOCATION: First, let me put a disclaimer that I know the world is going through some wild times during the COVID19 pandemic and senses are heightened however I had a discouraging encounter here today. First we park and see the "open" sign on. We walk up to the door and read the 3 signs that have been posted due to the virus (that are not normally there. We also see a tent to the right with a shelf and hand sanitizer. We also see a van parked in the parking lot with a female employee at the driver door talking to them (I assume maybe delivering a purchase curbside). We then open the door and take 2 steps in. As soon as we walk in, the young gentleman bent down working on a bike looks up, points towards the door, and tells us to go wait outside because they aren't allowing customers inside. The issue I have is that his voice was slightly raised and had a very negative attitude in his tone. My husband and I are schooled and we step back outside. We stand there for a few moments trying to process what just happened and we then decide to leave. As we were walking back out to the car, the same gentleman comes to the door and yells across the parking lot if we needed something. We tell him that we don't anymore. The female employee now comes from the van to the conversation and asks what was going on. We explain the situation and also explain there is no signage that asks customers to remain outside. She then says (also with an attitude) that she understands that we think the gentleman was being rude and we think there should be signage, but what could she helps us with. I was very discouraged that she didn't even offer an apology. We have been to the store in Hampton Cove and IF we ever decide to give the company another shot, we will be making the drive to the other one. This is not a time in the world to lose the sight of customer service.... read more

Great place and friendly staff at Madison location. Will is AMAZING. Very patient and helpful. Great guy to work with to order your bike.

We were very impressed with the personal service and custom bike fitting. We are bike newbies and they took the time to teach us how it works. Very impressed overall. read more

Bicycle Cove - Proud owner of a Trek - Bikes Near Me - Brownsboro, Alabama

Great staff, very helpful and friendly. Ordered a Trek Dual Sport and it came in about 2 weeks earlier than expected. Love having this shop so close to where we live. Ruth and Suzanne are great! read more

I brought my bike into the Madison location (181 Hughes Rd Suite 5) for repair. I was very pleased the mechanic was able to true my rear wheel while I waited. Most helpful service and reasonably priced. Highly recommended! read more

Love this store!! Owners are great and extremely helpful. I bought my triathlon bike there after Jessica walked me through the differences in TT bikes and road bikes. I was sure going in I wanted a road bike, but after riding and couple of each and listening to her sage advice I went with a Felt triathlon bike. Chris has done my bike for and I have been super happy with it and all the service we have gone there for. Can't wait for the new location to open!! read more

Hubby and I just moved into our brand new home on the side of a mountain with 20 miles of hiking and biking trails right in our backyard. We decided it was time to take advantage of that and buy some bikes. We had driven past this store a hundred times on the way in and out of Huntsville, and having already visited a bike shop that specialized in Cannondales in town, decided to pop in here. They have a very spacious shop, with plenty of bikes to choose from. Most of the ones I saw were Trek, but they also sell Gary Fisher and Cervelo. In addition to the bikes they have all of the peripherals that you would need, helmets, bike racks, apparel, air pumps, just to name a few. We had the pleasure of working with one of the store owners, Jessica, who guided us through the process of finding the perfect bikes with infinite patience. Since, it's probably been about 20 years since I've ridden a bike, I was definitely looking for an entry level model. We tried several bikes on for size, mountain bikes, road bikes, women-specific. I tried a women's Trek bike first and really liked how it felt, but it didn't have the disc breaks that I was looking for. Rather than up-sell me to the next level women's specific bike with disc breaks, they had me try on a "guy's" bike with the brakes that was the same price as the women's bike. It didn't fit quite right though. As Jessica explained, the handlebars on men's bikes tend to be lower and the stem longer than on women's bikes, creating a longer reach to the handlebars for me. (I learned so much from Jessica and her husband Chris about bikes on this visit!) I preferred the taller feeling I got with the first bike because I didn't have as far to reach, so Chris took the bike in the back and made some adjustments and then it fit perfectly. I picked a hybrid Trek which works primarily for trails, but that won't cause too much drag on pavement. Meanwhile, Hubby also found an amazing mountain bike. When you purchase your bike from their shop, they give you a 15% discount on the essential biking accessories. This included our helmets (which they helped us adjust), water bottles and air pump, It didn't cover the bike shorts with the cushy padding that I also picked up. In addition, they will tune your bike up after a year, for free. We loved the experience we had here and are glad to be supporting this local family run business. We will certainly be back for all of our biking related needs. Just one last piece of advice, if you haven't been on a bike in a long time, as I hadn't, please try it! The feeling is amazing! read more

I visited the Madison location of Bicycle Cove and I will never go back. I went to this shop because it is the only Bicycle shop in Madison. I quickly learned that convenience in location did not save me time, that it actually cost me MORE money, and I was completely dissatisfied with the quality of work done on my bike. It turns out that Bicycle Cove in Madison not only charges more than its main local competitors in Huntsville, but they provide less service for the extra money. I reached out to the owner about my dissatisfaction, explained the situation and how I thought I did not receive the services that I had asked for, and asked for a refund. She said that she would not provide a refund. read more

Visiting from out of state with a group of friends to bike the scenic roads here in Alabama. Third day into our seven day trip a quick repair was required by two riders to keep bikes operating. After being rudely turned away from a closer bike shop, we drove a little further to find Bicycle Cove who accommodated both of us immediately by letting us borrow a tool for a quick self repair. They didn't want nor accept any money from us. Will be back to stock up on some essentials. Thanks Bicycle Cove for saving the trip and you gained nine out of state customers. read more

This review is specific to the Madison location. The team quickly diagnosed the issue with my daughter's bike (bought at another excellent local bike shop much further away from my home in Madison) and fixed it on the spot, including a full assessment before releasing it. No charge for that service. When it came to my bike, they did a great job cleaning it up and getting it ready to be road ready for the summer. Not satisfied with the shifting and unable to figure out why, they finally figured out after much troubleshooting that a new chain was needed, which they went ahead and installed without a phone call. I did not mind that decision, as it was the right thing to do for safety and performance. read more

I took my tire in for tube replacement and to see if there was something rubbing on the inside of it because I was having a lot of flats. When I went to pick it up they had blown the tire, tube and rim out and said sorry and handed it back to me. They did nothing to make it right. I will NEVER go back. read more

Overpriced. Always running behind. Several day wait time. Nice people but this business needs a serious facelift.

The way buying a bike should be. Great couple truly interested in helping you get the right bike. My wife has dreaded our bike rides for years. She had a hard time keeping up and was not comfortable. She had the wrong size bike. The helpful owners Jessica and Chris at the Bicycle Cove determined a 13 inch frame was the proper size. My wife narrowed it down to two models and couldn't decide. Jessica said, "Keep riding them until one feels right." They were very patient and Chris made several small adjustments to properly fit all aspects of the bike to my wife. The results are fantastic. A bike she is comfortable on and likes to ride. It is worth the trip to find a bike shop that goes the extra mile to get you on the right bike. read more

MADISON STORE REVIEW: I moved to Huntsville the weekend before July 4th from the DC area. My rear tubeless tire was leaking and all my tools were on a moving truck somewhere. What a great opportunity to meet a Trek vendor and bring in my Domane for a simple fix. A tech came out and heard my issue and said I would have to leave it there and he would be able to get to it later. When I called later I was told by a young lady they had not started it and that the tech didn't tell me it would be ready today. They would started on it the next day. Ok.. perhaps a miscommunication... so I checked the status at the end of the next day and was told they had not started it and that they were extremely backed up and I needed to be understanding. When I returned the next day (Friday) they were closed for the July 4th weekend. If they were honest up front I would have just thrown in a tube and got in a bunch of rides that week and the weekend instead of sitting in a hotel waiting for my house to close. When they opened Monday morning oddly enough the bike was finished. They fixed my bike... and did a good job with it...but they need to understand good customer service will take them beyond the current pandemic. With a high demand... it's feast or famine... I get that... but don't sacrifice good customer service. read more

A couple of friends took me to Bicycle Cove. I wasn't real sure what I wanted or needed and Kathrine immediately narrowed it down for me. I didn't feel pressured to buy the most expensive bike at all. They had me ride a couple of different bikes, over and over until I was absolutely sure of the bike I wanted. They even cut off a seat post so I could accurately ride the bike, not even knowing if thats the one I would buy. They took time with me like I was the only customer there. They helped me fit with shoes, installed my cleats and pedals, bike computer and bottle holder. They even put my bike on a trainer and had me practice with them how to click in and out of the cleats. I loved the whole experience and will be back for all my bike purchases. I was amazed at the selection they have. I could have stayed all day. Great people! read more

I am writing this review as someone that had never dealt with any of the bike shops in the area. I emailed all the bike shops in the area and asked what they had in my price range. Bicycle Cove emailed me back quickly and gave me a list with prices. I went to the store and test rode every bike on that list and then some. I was somewhat unsure how much I wanted to spend. The owner was very helpful and in no way pushed my decision...I decided after riding a half dozen bikes, and asking a million questions, i needed to look around some more. I went and did the same thing at a few different bike shops in town. It was right before Christmas and everyone had a sale on so it was a hard decision to make. After narrowing down which price range I was interested in I then began to compare what different shop had to offer. To my surprise Bicycle Cove had a much better deal. I would have thought they would be much more expensive because there store and overhead are much higher than anywhere else. There store is at least 3 times the size of any around and it is brand new. I went back and got re sized by the owner for the second time, test road a half dozen bikes again and made my decision to go with the Trek XCaliber 8. Its more bike than I needed but it is a sweet ride and at a more than reasonable price. I rarely give reviews but I felt they were honest people that deserved it. They were very professional in our email conversations, they had the best selection of any bike shop I have ever been to, and the price was right. I recommend them over anyone in the area! read more