Meh, that's how I feel about this business. I found this place on Google. It showed a decent deal on the purchase 2 bikes, which was great because we were looking to purchase 2 bikes anyway. When we got there, we found that the guy we spoke with is the owner and sells his stock out of his garage. Which is great, no brick and mortar pricing! Unfortunately, we also found out that he doesn't update the "sales" on the website so the bikes we went to look at weren't actually on sale. The owner is very knowledgeable about his product but is a bit on the narcissistic side. That's fine, I'm not married to him, we're just there to buy a bike. He told us if we ever had any questions, we could shoot him a message and he'd get back to us promptly. Since we are new to the e-bike community we had a question a day after we got home with the bikes of why something wasn't working as it should be. But instead of helping us figure out what the problem was and how to fix it he insisted that "we" must have "touched something" and changed a setting (which we didn't, we just pushed the display button to turn it on) but he never told us how to fix the issue so we ended up googling it instead and got it figured out on our own. In my opinion, if you say you'll be there for your customers if they have questions, then do that. Once the sale was over and he had his money, the relationship was pretty much over. Don't get me wrong, we like the bikes and I guess that's what really matters. However, if we ever need service or have any questions down the road, we're a little concerned about what kind of response well get. read more