My father leased a Chevy Equinox 3 years ago at East Hills. They basically ripped him off on the lease, and this time around I wasn't letting that happen. I spoke to someone at Bical and they told me they'd get back to me. 2 days later, still nothing. I called and spoke with Diana the manager. I explained the situation, and told her what I was looking for. She gave me a very good deal on a Chevy Equinox. However, another dealership was offering something better. I told Diana, and she said she would look into what she could do. She bent over backwards to actually purchase the old lease car, and give me the BEST deal possible on the car. There was no beating this price, and trust me I do my research. It took about 3 days of back and forth on the phone from when I first spoke to Diana to when my father picked up his new car. I would highly recommend this dealership and highly recommend dealing with Diana. Do your research first obviously, and then go talk to her. I'm confident she will help you out. read more

SCAMMERS! You could go anywhere and pay far less than what they charge even with GM Genuine Parts. I found myself at this dealership at 9 AM because my mothers car was overheating and she wanted to go to a Chevy Service center. We bought it in and explained the problem to the service rep and let him know there might be a coolant leak. He said the would do a 27 point inspection and let us know what was wrong. He called around 1 PM and told us a few issues but the only one we wanted him to fix was the coolant leak, which should have taken at most an hour. I call him around 4:30 to find out what was taking so long and he let's me know we can come pick up the car because it's ready. We get there and I'm expecting a $300 tab but a bill for $850. As he's going over the bill he say's "I put the other problem here so when you are financially able you can deal with it". I took offense because 1. I'm sure I make more than he does and 2. I could walk off that lot with any car they had without a note, but I didn't let it show that I felt a way. As he wraps up I ask him to break down the fees and exactly why are we paying $313.81 for a battery. He responds and says "well your mom didn't make a big deal about it on the phone", mind you we said NO to the battery. He also said that service for the battery took over an hour because just testing it takes an hour. He then proceeds to tell me that they charge $150 for every service provided, so I got charged $450 (3 hours of labor) for under 1 hour of work. THEY HAVE A SIGN THAT STATES LABOR IS $150 AN HOUR AND $166.67 WITH TAX, NOT PER ITEM FIXED. I then asked about the parts fee because I noticed they were double the price of GM parts. He tells me that's overhead, they have to pay the light bills and employees and that I should take it up with the parts department. SCAMMERS! You could go anywhere and pay far less than what they charge even with GM Genuine Parts. P.S. I've been thinking about getting a new 2 door. I looked at the camaro there and thought no get a corvette but no sales rep was around to show it at 9AM so I was waiting until I came back. They just lost out on a sale, I'll go to another Chevy. read more

I came in and asked what car I'd be able to finance with my down payment and credit. My salesperson, Johan, said I was able to finance a beautiful Chevy Impala for $150 a month and after putting a deposit down, he told me to swing by tomorrow to pick up my new car! The car had bald tires and after some negotiation, all four tires would be replaced. I call BiCal and I am told that the car is ready. When I arrived however, not only was the car not ready, the car looked like it hasn't been moved from the lot! It was right where I saw it the previous day! Also, the tires were all of a sudden non-negotiable, I would need to purchase a new set of $600-800 tires. I knew things would go down from here. After speaking to Johan, I get to meet Arthur, who handles the financial end of the deal. I tell him to look at the tires on the car they're selling to see if there could be some sort of compromise. When he returns, he tells me that financing the car was gonna cost me $245 a month (almost $100 more than what I was told) and COMPLETELY dismisses the tires. He then says if I wanted to get the financing that was originally offered, I would have to come up with $5000 EXTRA DOLLARS on the down payment! I am smart enough to walk away from such a horrendous deal and I'm still waiting on my deposit refund. I wish I'd done my research and read up on these guys before I stepped foot into the lot. Do yourself a favor and don't waste your time at this dealership. Also, Arthur doesn't cover his mouth when he coughs. read more

So I bought a 2017 Chevrolet equinox at the end of April 2019 my salesman was Anthony Miller. The day I came to pick up the car they suddenly couldn't find the spare key okay no big deal things happen I get it. Mr Miller promised he would mail out the key within the next few days. A week went by no key called and was told he was the only person who could help me by the secretary but he was on vacation so I left a message. Waited about 2 weeks called again left another message with the secretary. Waited for a call back nothing so I called again and requested a manager (this is now middle of june) no manager available left another message. July same thing called left messages no calls back. finally last week I spoke with Anthony Miller who was supposed to get back to me the same day by 12:30 never called. I have never dealt with such horrible customer service. read more

This dealership only cares about the bottom line. In one year my family leased four cars and in return for my loyalty they provided terrible customer service upon my return of a lease since I was no longer going to do business with them. Go to another dealership. Once they get you under contract they no longer provide you with respectful customer service. read more

It got one star cause I had no choice!! Negative StaRs I give it. Was told one thing at time of lease purchase to then be told by the bank that I owe more than what that dealership said. I should have known I was going to have issues cause at time of purchase they were so fuckin money greedy persistent. Now to head over there and deal with this shit! read more

Had my car serviced yesterday. 2 stars for the repair was done quickly. The service department consists of 2 representatives. One who has a mask around his chin and seems to be doing all the work. The other one isn't wearing a mask at all. Doesn't get off the chair and responds to questions very rudely. In general although my car was fixed it was a very uncomfortable experience read more

I leased a brand new 2016 Camaro. Before purchasing it I noticed it had a dent in the side. Nick Classi (stereotypical shady car salesman) acted fake shocked when I pointed this out to him. He promised to have it taken care of ASAP, which wasn't the case. I had to stalk them and call corporate on numerous occasions. The guy who fixes dents seems to have an irregular schedule. Car was eventually fixed and I avoided getting any kind of service done there except what was covered by warranty. Getting something as simple as an oil change can have you there for hours. I eventually had a problem with car towards end of my lease. For this problem I had to have a loaner because they said it would take a few days to investigate problem. At first they didn't want to give me a loaner because they all were taken. Yes all FOUR of the loaners they had were taken. The only reason I was given one eventually was because my extended warranty coverage was running out. It took over 1 month for me to get my car back!!! Communication from them was non existent. When I called and finally was told car was ready, I went to pick it up and noticed A DENT in passenger's side. The guy of course would have never mentioned anything unless I said something. When I go to pick up car I noticed chipped paint where dent was fixed. Guy attempts to convince me that it's dirt and can be washed off. Terrible dealership. Ruined my experience with GM. Most likely would never purchase a GM car again. read more

Recently we purchased a new Equinox from Bical. Overall a very good experience. My husband does a lot of research educating himself before any purchase with regard to pricing, rebates, trade in value of our car, etc. In fact our salesman, an older gentleman, said my husband "reads too much!" LOL My belief is be informed & avoid some pitfalls or misunderstandings. Our nature is what's the bottom line without any BS & we're set - we buy or walk out. We are respectful & expect the same in return & certainly had no issue on any of those counts. Glad my husband was looking up on his phone available cars listed in stock as things moved a little slow while our salesman was looking thru his binder so some patience required but we found the one we wanted. Diana, the mgr, was great. She did tell us about rebates we were already aware of plus an add'l rebate if we took the financing thru them, which we weren't aware of. The rate we got was very competitive & afforded us a nice add'l rebate. Again, we did homework with regard to rates before looking & have excellent credit scores, which served us well. Suggestion - always know the bottom line of what u r getting, for how much, & what u can afford. Not just "How much a month do u want to pay." Anyway, There was some confusion on the salesman's part as he wrote the contract with what was taxable & how it was written thereby charging us incorrectly. Without a doubt it was an honest error on his part as he went to Diana in frustration to tell her we just didn't understand. I overheard her tell him we were correct & she promptly came over & rewrote the contract. Our salesman was very apologetic. Point here, review & understand what you are signing as anyone can get confused & make an honest mistake. No pressure on picking up car with sales pitches for extras & we appreciated that. They handled loan, DMV, etc. Efficient & painless. I debated 5 stars or 4 due to the glitch w the contract & extra patience needed but all in all everyone was pleasant & we all got what we wanted without the typical haggle so I'd call it a 5 star success! read more

CUSTOMER SERVICE?? Yeah right!!! Very disappointed with this dealership. They will NEVER call you back so don't even bother. Luckily i will never have to deal with their service department. They couldn't even register my car under the correct name! read more

Here's the short version: My brand new 2017 Trax was broken (it wouldn't move when I hit the gas) I got towed to Bical. Despite my bumper-to-bumper coverage and the fact that my car was still under warranty, they repeatedly refused to give me a courtesy vehicle to use while my car got serviced. (I was left without a car for one week which, for a commuter like me, is a very long time.) One week later, when I picked my vehicle up, they showed no signs of remorse. Here's the long version: It was Monday, January 15th. I went to drive my car (which was still less than a year old at the time, I purchased it on February 4th, 2017) and it wouldn't move. I received two OnStar alerts as soon as I turned the car on, one for the anti-lock braking system and one for the Stabilitrak system. The emails informed me that I had to bring my vehicle in for service ASAP - which I had already figured out based on the fact that my car wouldn't move. I recognize that these things can happen, even to new cars, so I was irritated but not upset with Bical (yet). I arrived at Bical around 5 o'clock on Monday night. The tow truck unloaded my car into the parking lot directly outside the service desk where I met the service manager (whose name is Bradley, I believe). I filled out the service paperwork. Afterward, I asked how I go about getting a courtesy/loaner vehicle to use while my car was in their shop. I was told that wasn't an option. Bradley told me that they need 24 hours to "diagnose" the car and that the shop was busy, so it wouldn't be done until tomorrow afternoon at best. So, I asked him point blank "Am I just stranded here? There's nothing you can do?" to which he had no response. I was repeatedly told two things - 1) that they needed time to diagnose the car and 2) that no loaner vehicles were available. I then headed to speak to several other employees in hopes that one of them may be able to help me, as Bradley was not being at all helpful. Each of these employees informed me that I was, in essence, out of luck. It was at this time that I was asked to leave by the staff for "causing a scene," by asking multiple employees for help when their colleagues were not cooperating. I left Bical and took a $17 Uber ride home. The next day (Tuesday, January 16th), I went back to the dealership around 2 o'clock pm to check on the status of my car. Again, I met Bradley. Again, he told me that they hadn't even looked at my car yet, and that I was once again out of luck. There were no more loaner cars available, so I had to find my own way home...again. I suppose 21 hours after initially dropping it off was not enough time for them to also determine that my car wouldn't move. I left the dealership this time (I was not asked to leave), resigned to the fact that the service was sub-par, and frustrated that my car was still in their hands. The next day (Wednesday, January 17th), I got a phone call from the Bical service desk. They informed me that they had diagnosed my car and that one of the parts on my car needed replacing. I was told that the part would take 3-5 days to obtain and install. I was still not offered a courtesy vehicle, so I ended up renting a car on my own dime. Finally, on Wednesday January 24th, I went to pick up my car. After signing for it, I sat down once more with Bradley to discuss my dissatisfaction with my treatment at Bical, giving him a chance to justify his actions. Once again, I asked him - under what circumstances would I have been granted a courtesy vehicle? He told me that they are first come, first serve. I then asked him what he has done for other people in my situation. (I figured I couldn't be the first person to get stranded at a dealership with no remaining loaner vehicles, I wanted to know how that issue is usually resolved, as I couldn't imagine they always leave their customers high and dry.) I was told that usually they would take the customer over to Enterprise and get them a rental car in that way. That obviously begs the question - why wasn't I given that opportunity? Why was I not taken to enterprise and given a rental while my car was in Chevrolet's possession? Bradley told me that it's because I came late on Monday night. Fair enough, I did get to Bical around 5 o'clock on a Monday, so Enterprise may not have been open. However, I returned the following day at 2 o'clock and was not offered a rental car either. Bradley had nothing to say to that. I politely informed him that I would never be taking my car to Bical again and that I felt I was ignored. I told him it's ridiculous that I pay an extra $50 or so dollars a month for additional coverage, that my car is under warranty, and I still got treated like this. (It also might be worth mentioning that I was not reimbursed for my Uber ride, my rental, and I was charged full price for the oil change and tire rotation. I thought some or all of that might have been covered as a sign of good faith, but I was wrong.) read more

So I make an appointment at Bical Chevy for a simple Oil change, I was given 1 pm on Thursday May 10. I arrived at 12:50, 10 mins early and my car was immediately taken in. I was told it would be at least an hour. I returned at 2:17pm and asked if they had completed the job. The front desk associate checked and they had not even begun. He then said that it was due to the techs having a lunch hour, I asked when is lunch, his reply was 12-1pm. I immediately demanded my car be brought out since waiting any longer would have made me late for work. I took my business elsewhere. My question to Bical is. "Why was my Chevy Trax not given priority as the techs returned from lunch at 1 pm? Why did I wait almost one and a half hours later to find my car undone? They offered no resolution to me and I will not be returning to that location. read more

This place was horrible. Lies upon lies. They would rather cowardly ignore you than to call you back. Fake promises. I will never deal with them again and I advise you not to either. read more

This was the worst car buying experience I have ever had! ... horrible customer service from the car sales man he was annoyed by me test driving even said "again" on one time ... claimed he had things to do I guess we were holding him up .... and made rude comments under his breath .... Mr Johan Cardenas needs a new job that doesnt deal with the public... he was rude and didnt have patients, for goodness sake I try on shoes before I buy them how much more a car ... he didnt even take the time to show my son how the car worked.... I only went through with the deal because of my son otherwise i hated the whole experience read more

I highly recommend Johan Cardenas at Bical Chevrolet. He was very professional y habla español! Johan helped us find the best car, to our specifications and did not break our budget! The staff helped us with financing and Johan even got us a demo for the features of the car . We bought a 2014 Silverado at a great price and it was because we got great customer service from Johan, who took our call over the phone and invited us to come down to the dealer. He said "I know we can find the right car for you and we are here to help you" .... and he delivered! Thanks Johan and BIcal! Gracias! I will recommend to my friends and colleagues. Marianela Jordan read more

The service provider Julian was very rude to me, as well as patronizing. He told me he didn't know what i could do with my slowly leaking tire and told me just to drive it even though that as dangerous for me and passengers. The tire was brought to him at 22 psi there was a clear issue. He recommended i speak to a manager, who happened to be Anthony Gallo, someone who i came to realize later has nothing to do with the service department he ran sales. He patronized me some more and tired to convince me it was the chilly weather that causes the psi drop. i'm sorry it is no where near possible for you to lose 13 psi from the 'chilly weather'. he informed me that i needed to cal the tire manufacturer Hancock to remedy the tire and that their service department, his exact words 'does not do tires.' which is a completely ridiculous answer. after calling the tire manufacturer several times, leaving messages several times. it was clear to me i would get no response from them. their hours were listed 9-5 monday through friday but anytime i called between those times no one was there. i proceeded to call the dealership to discuss my concerns and remedy the situation. i received michelle the sales girl who sold me the car. she said she would investigate and ask julian and never called me back. i will NOT be returning to this service department to be made to feel unknowledgeable on my own vehicle and an issue it may have. bringing it to a reputable repair shop the found the small leak, an issue YOU should have been able to detect. read more

Incompetent. One of the tire pressure sensors on my car needed to be reset. When I took my car in, the person in the service department reset the computer to the wrong setting and for 2 months I drove with my tires severely under inflated. I also had them look look at a seat belt that was sticking. They ordered a new part, but lost it. When I returned to have the computer reset because of the tire pressure issue they still didn't have the part. On top of they, they call me twice a week to have more maintenance done. I've repeatedly asked them to stop calling me. The last time I called the operator hung up on me. DO NOT BUY A CAR FROM THESE IDIOTS. read more

I purchased oil that was suggested I use in my vehicle by the parts department. I found out that it was the wrong weight oil so I tried to return it but was going to be charged a 35% restocking charge. How can I be charged a restocking charge when the parts department suggested the wrong oil. I found the correct weight oil at Advanced Auto Parts . I asked the manager to step in to help but after going over it he said that there is a sign stating the 35% restock charge. No exaggeration the sign was about 3inches by 3 inches. I said okay I'll take back the oil. I suggest that if you purchase parts or oil be sure you get the right parts or be sure you need them. read more

Went in looking for Chevy Colorado's. I've done my research and know what the different models would cost. I walked in and was shown 4 trucks that were over 40k sticker. He said they were the only ones he had and I should look for preowned. So basically he didn't want to make a sale. Very rude read more

1.USD $505.52 charge from Bi Cal for actuator solenoid valves. . Date of service 10/14/2017 . expiration of warranty 10/04/2017. Powertrain limited Warranty. Instead dealership covered one and charged for other as customer pay. Its in the system. Why cover one and charge me for the other.? I did not agree to this. Warranty was 10 day outside expiration and I was advised by your warranty staff that this should have been honored as is usually done when the warranty falls within two weeks, exceptionally. Why wasn't I extended this option? read more

stay way from this dealership!! sales stuff are very rude and ignore people. i was told that the car that i want is in stock on the premises and i explained that i'm purchasing the car as a surprise for my wife, i knew the prices and i just wanted to buy the car on the spot.... they lured me in!! as soon as i got there i was told that the car i wanted was "just sold and someone put a deposit on it" REALLY??!?! in an half an hour someone picked up the car with the exact color and package? come on! spoke to the sales manager (lady). she was nasty and rude!! never saw someone that doesn't give a shit about a customer like that in my life !! happens that they never had the car in any of the colors in the dealership!! waste of time!! ... there are much better places to shop for cars where the stuff is very nice and polite read more

Just go somewhere else for sales or service. I went in to pick up my new Traverse that I'd spent the previous night negotiating a deal with them for 3 hours. When I arrived, they showed me the beautiful car being prepped and we went inside to sign the paperwork. It went downhill from there. They "forgot" to include the payoff on my trade in the deal they gave me the previous night and had to scramble to try to make the numbers work - fyi, 150 more per month than what we negotiated and agreed to does not work. I guess signed paperwork and a deposit does not count for anything. I should have known not to go there but I have them another chance. I had a terrible experience with their service department 5 years ago and then 4 years ago when my saturn lease was up, they basically told me that they did not want my business. read more

HORRIBLE SERVICE!!!! NOT RECOMMENDED AT ALL!!!! I gave them my Honda as a trade in 6 months later they DID NOT give it to them! No paperwork done ! Nothing! I am chasing them for 2 weeks everyone are giving me the run around ... The manager DIANA totally ignoring me and my situation! Not only that they made the wrong conclusion with my Honda payoff and now I NEED TO MAKE LAST PAYMENT FOR THE CAR FROM MY POCKET! Management sucks!!!! Salesman just giving me the run around!!! Do not go there for anything! read more

Don't waste your time.... if you're not set on a Chevrolet go over to Honda of valley stream. I was looking to lease and went here first and sat with someone for a painful hour or so. Went down to Honda after such a frustrating time and signed my first lease!! read more

Do not do business with this dealership. Horrible. You will be sorely disappointed, and it's truly not worth the frustration. We purchased a new car from them through the Costco auto program. They were the dealership that we were sent to. The salesman and sales manager will lie through their teeth before the sale. After they have your money, they don't want to know you. They will speak to you rudely and arrogantly, telling you they don't care what problem you have. My wife left there in tears when she went back for service. We should have used the Chevy dealership in Freeport. We didn't know that they participate in the Costco program too. Better yet, we should have bought a Ford. Lesson learned. Go anywhere else but here. All the negative reviews speak for themselves. read more

i went for my oil chnge tire rotetion and cabin air filter change they work like 50 minutes and charge me for labor $260.00 plus parts they are incredible i don't know if going to come back. read more

Don't waste your time with this dealership. Spent all week talking to Joal and Diana about a car I was interested in. After making sure the car was available that afternoon, I went in to see the car. Of course it was "sold" last night. If that was really the case why not tell me that when I called. It's classic bait and switch that shady dealerships use to get you in the door so they can sell you something else. Do not trust this dealership. Avoid unless you like wasting your time with rude managers and lying salesmen. These are the kind of dealerships that give car salesman a bad name. I've had good experiences with many dealerships who respect their customer's time and do business honestly. This dealership is not one of them. read more

Worst dealership ever. Bought a camaro actually forfeited my ppm because they suck so bad. Going to switch to Freeport hopefully they are better read more

NEVER EVER go to Bical. After purchasing a new Equinox for my wife at Lasorsa Chevy( a very reputable place in the bronx) I brought my car in to Bical because a plastic bag wrapped around the axle and ripped out a harness wire causing some brake related lights on my dashboard to go on, the service manager Mike told me it would take 5 hours at $150.00 per to even diagnose the damage, Best case was $2500.00 if they made a harness kit for my car or over $4000.00 if it need a whole harness. First off shouldn't a service manager know if they even make that part, well i went elsewhere and the part was 140.00 on national backorder from Chevy for a week and another $360.00 in labor totaling $500.00, not over $4000.00 like they quoted me then on the paperwork it said $169.00 to diagnose and i was charged $300.00 don't ever use Bical for anything they are GARBAGE and a ripoff and should be reported to GM Kip read more

Bad service, managers have an attitude and the positive reviews online are fake. Don't waste your time here, go to Sunrise Chevy instead.

STAY AWAY! Sold "clean car" to us but had been in multiple accidents - one with structural damages - not disclosed. I highly recommend not to buy from this dealership! I bought a second hand car. The salesperson confirmed that the car was a trade in of an old couple and that the car was in perfect shape. Coming from overseas, we were not aware of car reports available and therefore went to a dealership for trust purposes. We thought they would be reliable. TODAY, one year and a half later, we went to get a new car and wanted to trade in that vehicle. To our surprise, we were told that the car had been in multiple accidents, one with structural damages. Therefore the car is worth nothing today, even though we paid full price, for a "clean" car . Now we know about carfax and will make sure we do our due diligence and will not to trust retailers even when they represent a nationally well known brand. I know that not all car dealerships conduct such practice of course..... BUT, I RECOMMEND TO STAY AWAY FROM THIS ONE! read more

The WORST experience I've had with a car dealership ever!!! Leased 2 vehicles on the same day and have had nothing but problems with everyone from the sales department to service managers and even no help from the corporate office. My final resolution is to take them to court. I was with Infiniti for 12 years and should have stayed with them. Awful all around experience. read more

I've been calling bical chevrolet for a month now to make an appointment about my car getting recalled and have left several voicemails and they never got back to me. I'm extremely frustrated as to why nobody has the decency to call me back, even if they are busy, they can still schedule an appointment with me far in advance if needed. Also, every year for the past 4 years they've been replacing the heat and air conditioning in my car and every year it breaks again. Obviously something has to be wrong with their customer service if they can't even return a phone call. read more

HORRIBLE 1ST SERVICE APPT Had my equinox in for its 1st oil change after a used car purchase I told the advisor i just needed an oil change bc the previous dealer did everything it needed before sellimg it to me...and the previous dealer is a family friend who lives upstate..so i cant go there for service..i live too far I went to Bical at 9am and didnt even get updates on progress ...i went to the desk and they tried to sell me flushes and a drive belt..saying it was torn and cracked..they didnt even show it to me..so a $40 oil change would then be a few hundred dollars...they were selling EVERYONE the SAME flushes regardless I was there from 9am til almost 1pm ..FOR AN OIL CHANGE AND NO UPDATES WERE GIVEN UNTIL I WENT UP TO THE DESK...he said he would print the items out for me and he DID NOT i was an advisor when it was the previous owner and we ALWAYS updated customers..ESP IF THEYRE THERE FOR 3 1/2 HOURS FOR AN OIL CHANGE i then emailed the dealer and no return email or call Over 3 hours is DEPLORABLE for an oil change with NO UPDATES This is how a new customer is handled???? Bring back previous owners...PLEASE I also contacted them on their internet scheduling page and NO ONE got back to me...and then it took over a week to get in for an oil change...when i went in for my appt there were 3 people in the waiting room...so AN OIL CHANGE SHOULD NOT TAKE 3 HOURS...LIKE I SAID..I WAS AN ADVISOR AND AN ASSISTANT SVCE MANAGER.....I NEVER DID THIS TO PEOPLE read more

Do not use this dealership!!!! In addition to their bad service. I leased a car from them in 2013 and they are refusing to setup a lease return at their location because I am not leasing or purchasing a new car. They state that they cannot take the lease back because of the bank thru which the car is leased even though they are the ones that leased me the car. I had to call a number of dealerships in Long Island before I could find a place that would take the car back. The dealer that is willing to take the car back also thought it was very strange that the place that I leased the vehicle from refused to take the car back. DO NOT USE THIS DEALERSHIP there are many other dealers in Long Island that have better service and are willing to assist. read more

This dealership offers some of the worst customer service you will ever experience. The people running the service department are very dishonest and lack integrity. On 7/20/18 I brought my 2016 Malibu into the dealership to have a remote start kit, that I purchased online through Chevy, programmed to my car. The service adviser assured me that it would take about two hours. After five hours, I called the dealership and was informed that they were still working on programming the remotes. After nearly seven hours my vehicle was returned to me after paying their set programming fee of $146.70 - no one had the decency to even show me how to use the features of the remote or demonstrate that they actually worked. So before driving off the lot I tested the key fobs myself, and lo and behold the remote start didn't work. When I went back in to complain to the service adviser, I was told that I needed to buy an additional part from them in order for the remote start to work. When I asked to see the part they were unable to produce it. They simply insisted I needed the "brain" and the brain apparently only came with the remote start kit that they sold. Their kit would run me $250 plus an additional $146.70 to reprogram my car again. And of course no one could tell me why I wasn't contacted about this before the work began. On a side note, their explanation was completely false, the car needed to be programmed remotely through OnStar using a key code that came with my kit. When I told them this, they insisted that I didn't know what I was talking about. So I contacted GM, as well as Bical's management team to complain about the service I received. A day later I was contacted by the service manager. When I informed him of the programming process, which can actually be downloaded from Chevy's website, he insisted that I did not know what I was talking about. He refused to acknowledge any wrongdoing on his team's part, insinuated that I purchased a faulty product, and was adamant that I needed to buy this "brain". So we agreed upon a set date and time for me to come back to the dealership to see this exclusive remote start kit. However, when I got there the narrative completely changed. I guess those guys actually did some research and found out that car had to be programmed remotely as I had initially informed them. He then accused me of not telling his team that I wanted the remote start feature on the remote start kit to work. Huh??? How asinine is that? So he agreed to reprogram my car properly that day. But once the car was finished he turned around and charged me $146.70; claiming that there was nothing he could do and that he was also taking a loss. But how?? This had to been the worst service experience I've ever encountered. Thankfully I was able to dispute the charges through my credit card company and receive a full refund. Bical's service department is completely dishonest and are only out to get your money. They are not even worthy of a one star rating. So my advice is to GM owners is "Go elsewhere". Don't sacrifice quality of service for locational convenience. You will regret it!!! read more

I leased a car with my sister a few months ago and the dealership registered it for us in my name. Today we went to the DMV to get the car registered in my sister's name and the lease agreement had no information regarding sales tax. It just said n/a. We contacted Bical to try to get an updated contract or a letter stating the amount of sales tax paid so we wouldn't have to pay $700+ in sales tax again, but it was fruitless. My sister spoke to a person named Jim who was helpful at first but then when we handed the phone to the supervisor at the DMV that was helping us, he flipped out on her and called her a f****** b****. Completely unacceptable, and it left us in the lurch. I called back and spoke to someone who said his name was Rob or Ron. I explained the situation and he told me he would fax the letter to the DMV when he finished doing what he was doing. Needless to say, no letter was ever faxed by Bical, which was fine since in the end we found out that we needed that letter to come from the finance company not Bical. But we were left completely shocked at how unprofessional this person was and we really can't wait to be done with this lease. If you lease from here, make sure the sales tax info is on the lease agreement in case you ever need to do something at the DMV in the future. read more

Let me begin by referencing an excellent review made by "Chris S. of Lynbrook" on 7/22/13. He mentions a "Tony V." being the much left to be desired Manager there, and low and behold a month later there's a review from someone with just that name giving it an incredible *5-STAR* ovation when everyone else speaks of the horrors of this place! Could this be the same guy trying to trump up his poor reviews? Uh, I'll let *YOU* be the judge! Now on to my experience, in which was solely with their service department (so I can't speak for sales, but from the reviews on here they also seem quite poor), and I have to say it was hands down a series of the most horrible experiences I ever had as a customer, anywhere in my life! I'd like to begin by saying the service writers I encountered there barely even acknowledge your existence standing there. They're often too busy wolfing down their breakfast sandwiches spewing food everywhere, and they don't even bother to look you in the eye when you're telling them about what's wrong with your car. Extremely unprofessional behavior to say the very least! Now on to my experiences with the place: First, they overfilled my engine oil on a simple oil change and when I noticed this when I was charged for an extra quart on my invoice, they brought out the service tech to speak to me and he went on to tell me I was completely wrong, and that even several MORE quarts of oil can fit in my engine with no problem at all. What?!?! What was he on?!?! I had to show them the manual to prove to him he was absolutely incorrect! D'Oh! What incompetence! How could they possibly get this wrong? Well, they DID! And there's MORE... Another time I had a serious problem I wanted fixed under warranty in which I won't get in to here and they outright refused to fix it claiming it was fine and all cars are "like that". Ultimately, while speaking directly to the "Delightful" Service Manager, he told me that if I wanted it fixed, that I should bring it back to where I bought the car and have them do it! All with great attitude I will never forget! I had purchased the car out of state, and of course it wasn't exactly feasible to have it serviced there. Unbelievable! I promptly brought it to another GM dealership, and they were more than happy to fix it for free under warranty without any fuss, and they didn't care one bit that I didn't purchase the car from them (as they shouldn't). It was like a night & day difference on all levels dealing with the new place. I should have never went back to BiCal. Incredibly, I decided to give them another chance. I needed another specific engine part that was failing replaced, and to my amazement they were fortunately finally willing to do something under warranty, but in the process of replacing the part they badly scratched up my engine bay pretty bad; which on a new car isn't something you are pleased to see when you open the hood! What's even worse is that they also severely scratched one of my fenders, obviously from working on the side of the car that had the problem. It's almost as if they took screwdrivers and let them rub all over the side of my car as they were working on the engine! After this, I had enough! Fortunately, after several hours of hard work, I was able to minimize the scratches and buff most of them out where they didn't look as bad, so it didn't look like Wolverine from the X-Men, or Freddy Kruger from Nightmare on Elm Street slashed the living daylights out of the side of my car! UGH!!! This is when I called it quits! Overall, GM should burn this place to the ground! I'm sure they know BiCal is getting extremely poor reviews both online and off, because I surely let them know about it when I sent in my GM service review card and I suggest you do the same. Be sure to be on the lookout for it in the mail if you ever have service here, and let them have it (or praise them if you had a great experience), but I'd bet my bottom dollar it would be the former rather than the latter. Best advice I can give to anyone with a GM car, especially one under warranty, is to STEER CLEAR OF THIS PLACE AT ALL COSTS!!! You will save yourself a world of pain & anguish! read more

Do not bring your car here. Period. The positive reviews are probably people that work here. They are dishonest, they give you the runaround, and honestly are not reputable. Rid yourself the hassle. I will be reporting them to the Better Business Bureau. The incompetence is ridiculous. read more

Purchased two automobiles here. My wife's car just died. Customer service was very nasty and told us they had no idea when our car would be ready. Told us also we would have to pay if not under warranty. Won't purchase a third car here. read more