Beyond Van Gogh is an immersive art experience, offered through 9/22/24 at Broadway at the beach. The exhibit space was small, smaller than most immersive art experiences I have went to. You enter through a walkway which details some history of Van Gogh but nothing that seemed orderly enough to follow his history. It was not busy on the Friday evening we went with only a handful of people in attendance. There were three benches that seat two people throughout the room. There is open scheduling which is nice as you don't have to select a specific time to go. The immersive art once you get through the history of Van Gogh was 45 minutes in duration in one room. It was a bit confusing at first of when the start was and the end but I believe we walked in from the start of the show. There are some Voice overs in French I believe and some quotes that appear. The initial 10mins or so are lack luster but as the show progresses to the sunflowers, almond blossoms, and starry night, it is beautiful experience. The screens itself were low and in a small space so it was distracting to see the splits in the screen and ceiling.. other experiences I have been to have higher screens. The value of the experience is decent but would recommend looking for discounts prior to.
Overall, it was an enjoyable experience. However, I cannot say the same about customer service. There is no direct person to reach and if you need to reach them, you get the run around. I purchased the tickets in advance to surprise my parents and I wish I had not. I do not have an issue with the non refundable policy but being you can exchange tickets and I missed the "cut off" because I did not know a flight would be delayed by 10am the day before, I lost a ticket. I called the 1800 number which told me to email the direct location. It took hours to get a response to which they told me to send a copy of email to show clix to proceed with exchanging tickets. I did not have a "copy" as I emailed showclix from the website contact support form. I then received no response at all just house before the close of the show. I went back to the main beyond Van Gogh and reached out to which she said she did not recall speaking with me. I noted I emailed the direct location and she said "let me check the email".-- why was I getting runaround like these are all different people when they can access these locations? She proceeded to regurgitate the policy of tickets not being exchangeable outside of 24 hours. What's the point of customer service to reiterate what you can read be responding to I individualized circumstances? Once we arrived, unable to bring the third person, I made the comment of trying to reschedule and the host at entry said nothing "enjoy the show". Seeing the place was completely empty it is absolutely ridiculous that the tickets couldn't be moved one day or at least have a credit for the 3rd ticket. I was planning on going, prepaid for tickets so I really don't understand. Word of advice-- don't purchase the tickets in advance. read more