Update: the reason more people haven't left bad reviews is because of this stalker lady here on Yelp sends messages to scare off any bad reviews, after leaving my input (which I would love to discuss with the business owner in order to help them out, and would gladly edit at any point where it is deserved) I got a nasty message from this lady (picture attached) ..not a great representation for a business if you ask me. Yikes!
Let's start off by saying, yes I want to support this small business, & it has potential...but someone also needs to tell it like it is!
Upon arrival to my 2:30 appointment I made (I had called a week in advance) I was surprised to see it is an office building with a narrow hallway and the door said "massage in session" on it. Having never been here it was very awkward as I didn't know where to check in or what to do. There was no one to greet me or a sign in sheet and NO waiting area or chair since its in the middle of the hall. I waited since I was a a few minutes early, nothing. Then I thought maybe they accidentally left the sign on massage in session & that they could be waiting so I slowly tested the door handle to see...
Someone was in there! Getting a massage! Oops! I saw two massage beds, one in use so I quickly shut the door! How awkward!
What was I supposed to do? Just sit & wait outside in the hallway?
At this point I called the number on the groupon, Maurice, who took my call the first time, answered & clearly there was a scheduling error, as they weren't expecting me. I know I didn't get this wrong. He said he would call me back with a time.
At that point the lady in the room comes out & days my appointment was at 3:00 not 2:30 & acted like I shouldn't have opened the door... Well apparently they moved the 3:00 to 4 to squeeze me in so I waited & Maurice hurried over and got there by 3:05, they had me fill out papers (which had someone else's info on the back ) he brought me to the room, this was a little weird knowing he was doing the massage & he was the one doing the bookings, so I was skeptical that this was the receptionist filling in but he was still pretty good.
It was a good massage then it was over.
With all that extra unnecessary stuff & waiting my hour massage was now a 45-50 min. Crammed in.
I think scheduling is the most important thing for a good massage business.
My suggestion to this business with the current set up (I know you're moving so it could be better later) in the office building like that, a good business needs to space their appointments out at least 15 mins so you can greet the client, change sheets & not be so rushed. The client should never have to wait here since there's no direction on where to wait or anything.
I understand this could be a scheduling error so possibly the ability to book online or hire a person to answer phones & schedule properly would be nice.
Some kind of guidance or something would be great upon arrival. Something on the door... Some kind of message or email confirmation... Something. Anything.
Other than that I wish this business much success & hope they can keep up with groupon demand! read more