I found this place through Groupon, where they advertised accepting walk-ins. When my mom arrived, they refused service, despite claiming to take walk-ins. Instead of honoring their own policy, the staff prioritized walking their dog over serving a paying customer--completely unprofessional and a potential health code violation.
If you don't want to offer discounted services, don't list yourself on Groupon. Turning away customers because you're "too busy" while literally stepping out for a dog walk is ridiculous. Avoid this place if you expect basic customer service and professionalism.
Edit:
This owner replied to a Google review claiming she removed her business from Groupon and we showed a screenshot, this is our response:
That's completely false. My mom purchased the Groupon yesterday, so if you stopped offering services last week, why is your business still listed? Instead of admitting your mistake, you're blaming the customer. If you don't want to honor Groupon deals, remove yourself from the platform instead of misleading people and wasting their time. Completely unprofessional. read more