They are always very friendly, and will take the time to listen to what you want. They have…read morelayaway. I have always been given personal customer service, way beyond what is expected.

Great service, very friendly and helpful They custom made…read morea ring for me that turned out even better than I originally planned,

I came in with an odd watch that was in extremely bad condition and completely broken. They were…read moreable to not only fix it, but polished it and made it look brand new. 10/10 service. I have also taken multiple watches to them for battery replacements which have been done within a day. Would definitely recommend.

Excellent work! The service was outstanding! This is going to be My go to store for anything. I…read morerecommend them . The people that work there are excep

I had a piece of jewelry that meant a lot to me and I went in and Eli was amazing. She repaired…read more the permanent bracelet in no time at all and was so sweet . She even cleaned a very special ring that I had designed and purchased from there. They all are the best. And their open house was amazing!!!!

expected transparency, expected that my silver bullion would be tested, a documented buy bid…read moreoffered which would take about 45 minutes for what I had provided. I got 10 minutes, no explanation how the silver was evaluated and I felt like a mark. This is NOT the place to sell gold or silver coins. It was rushed, lacked documentation , the apointment setter said it will take awhile for all of this, and this was not consistent with the 10 minutes that I got.

I have a ring custom-made and couldn't be more thrilled with the outcome. It's absolutely stunning.read more

We had a chance to have Mr. Thuan Nguyen make our wedding rings a while ago. He did not disappoint…read moreus and made us the perfect custom rings that my wife and I love them so much, from the design, the size, to the price. Since then, I had a few more opportunities working with him, as well as referring him to my friends for their jewelry need. We only heard all good things about Mr. Nguyen, including some difficult fixes or custom designs and they were all happy with the result. One mentioned because he is the only jewelry technician with a Master's degree in his field in this state of Ohio, so nothing is much challenging to him, to be trusted with the most important and valuable items from the customers, not to mention he has invested in some special laser devices that not many stores have, which made things perfectly cut and customized. Besides, I love to support this family-owned local business, with friendly staff, honest owner, clean space, and most importantly, elegant selection of jewelry. Highly suggested ACT Jewelers for any of your jewelry need!

Went to take some 18k gold in told me it was $140 per penny weight over the phone. Got there then…read morethey told me it was only 120$ per penny weight. then they told me my 18k gold was only 14k even though it tested between high 16 to 17.5 on their Xray so now it was only 100$ per penny weight. When I was in there a few days previous they told me it was 18k. Years ago this place used to be fair but don't think I'll ever go back. Make sure to get some other quotes before you just take what they offer, they seem. I miss the old owners.

I am genuinely shocked by how unprofessional this business is…read more I tried to buy an item from Belmont Coin & Jewelry. I emailed twice and called three times. When I finally reached someone by phone, I was told -- directly -- that they don't have time to answer emails or take calls because they are too busy. Read that again: too busy to answer customers who are trying to give them money. There is no proper online ordering system, no follow-up, no basic customer service, and zero respect for potential buyers. If you don't want to sell online or respond to inquiries, then don't pretend to have a website that suggests otherwise. This is not how a legitimate or serious business operates in 2025. Ignoring customers and brushing them off with "we're busy" is unacceptable. Communication is the bare minimum -- and they completely failed. If you value your time or expect even basic professionalism, look elsewhere. What a mess.

The best place for jewelry! Customer service is 1000% The employees go over and above for their…read morecustomers who feel like friends by the time you leave. Trustworthy and all around great people!

Issac was super helpful! I got my boyfriend an anniversary gift and it was great! Their watch…read moreselection was the best by far. The citizen's we ended up finding were great! Their Alexandrite selection was beautiful too! And all repairs are in house. We'll for sure be back.

Pam at Unfinished Creations has done many types of jewelry making for me. I had a wedding band…read morepurchased elsewhere. Pam made an engagement ring to match it. Years later, she made me a custom-set emerald engagement ring. Beautiful! She's made me many pairs of earrings over the last 40 years. I buy the loose gemstones from Pam, and she makes them into earrings. When I lost one of my favorite earrings, a pair in chrome tourmaline that was originally made by Pam, she found a matching stone and made me another one to replace the one I'd lost--the one and only earring I've lost in more than 50 years! She has done a number of repairs for me over the years, too. Pam is great! Rebecca

The owner made a ring for me and one the stones is alot higher than the other stones in a 3 stone…read morering. When I asked her to fix it she huffed and puffed and told me how tired she was and didn't know when she would get to it. I had already waited 2 months for the ring and did not want to wait another 2 months or more. So I would say the service is poor and she doesn't honor her work.

They are very professional and genuinely cares about their customer. i highly recommend them in all…read moreaspects.......jewelry repair and shopping for a new piece of jewelry.

Outstanding service and top quality workmanship. I took my wife's diamond bracelet in to have it…read morerepaired, it had some stones missing. When I got it back in a couple of weeks it looked like new. She was so pleased and happy and so was I. I had previously taken it to several local Dayton area jewelry shops and they all told me that it couldn't be repaired because the diamonds had a unique shape and were not available anymore. Keva not only found the stones but replaced them with expert precision. The bracelet looked like it had never been damaged at all! I will never take any jewelry for repairs to any other jeweler. Their prices are absolutely reasonable. Try them out you won't be disappointed.

A true asset of knowledge. Thank you!!! Saved me from an incompetent repair place in Fairfield Mall…read morewith your quick, wonderful attention.

They never respond to messages. I've sent their form in 3 or 4 times in the last six weeks asking…read moreif they could do repair my watch and give me an estimate. They've never responded. It's okay if you don't work on my brand of automatic GMT watch but at least respond!