Popped in after some shopping in Jervis centre for a hot chocolate. Things seemed to be looking up as I arrived at a mini lull with nobody ahead of me in the queue. I ordered a hot chocolate and went toward the end of the counter to wait. No fewer than 5 more orders from people who arrived after me were processed before the barista announced a hot chocolate. I went to take it before he told me it was part of a double order along with a coffee. Only then did they seem to realize I was waiting for a hot chocolate. The staff half heartedly tried to salvage the situation by offering marshmallows but I guess my irritation was visible and they just made the hot chocolate quickly before I left. In such a situation, I personally find it better to just hold one's hands up and say "Sorry, we forgot your order - our apologies." Anyway, a comfort hot choc after a day's shopping turned into a frustrating ordeal that left a bad taste in my mouth. read more