The Container King website looked legit, so I inquired about a bunkhouse container modification…read more Some red flags came up, as the salesperson struggled with downloading attachments that I sent, answering simple project questions, and transferring my wants and needs to a accurate quote.
After nearly two weeks, I traveled from out of state to see their facility, choose a container and sign the paperwork. I was shown an impressive, highly modified container ready for delivery that I later learned was modified by another company. They were polite and said all the right thing, so I signed the contract, paid a deposit and went home excited for the project.
Communication was the greatest frustration throughout the process, as they rarely replied to my phone messages in a timely manner (48 hours). My email with 4-5 questions would be replied to with only one, incomplete answer. At one point the salesperson admitted that she couldn't manage all of the emails in her inbox. On two separate occasions, I was told my salesperson was on a weeks long vacation, but my project was not handed off to anyone else in the office. Once I asked a question and my salesperson said that she didn't know. I asked if anyone there did know and I was told that no one else was available. I grew frustrated that the service had deteriorated since signing the contract and was told; "I'm sorry that I don't know, but I just don't know". To be clear, these were not tough questions, but rather clarifications of their process and what their completed product would look like - so I could coordinate follow on work and finishing.
I sent a CAD drawing of my desired layout with my first email to the company, and offered some flexibility to the fabricator. After our contract was signed, I agreed to pay for increasing the size of two pocket doors, but I made no other changes. I received their CAD layout several weeks later, but their designer made changes that required CAD work to return the layout to the agreement in our contract. They wanted to charge me for the additional CAD work to correct their error.
More than halfway through the agreed upon timeline for completion, they wrote to inform me that, "we are just not in a position to be able to do your project." Seven weeks after we began the project, and rapidly approaching my deadline to have a modified container delivered, they broke the contract. Had I lived in TX, I would have sued them for sure. Container King's website states that they do costume modifications, but I would vehemently disagree. They are polite, but they're understaffed in the office, don't have adequate knowledge of their products and processes, and do not communicate adequately. Their attention to detail is nonexistent. Fortunately, they returned my deposit in full and I found an more experienced container modification company in Graham, TX that was far easier to do business with.
I would highly recommend looking elsewhere for a container modification.