I am writing this about the website's service, but I cannot find them on here so I am giving the review to a random BevMO store.
I ordered a bottle of Lagavulin online. It was supposed to be the 1996 distillers addition. Instead, I got the 1999 distillers addition. My receipt clearly says 1996. The bottle, however, says 1999.
So I have to go through the trouble of dealing with customer service. They reroute me through the warehouse. They inform me, through email, that they made a mistake and that there is no 1996 in their stock, and the 1999 was listed that by mistake. They then tell me I can keep the bottle or send it back. Sending it back was going to be a headache, so I decided to keep it.
I slept on it and was more pissed when I woke up. They essentially gave me the bait and switch, and when called on it, they did not even offer to make the situation right. So I contacted customer service again, hoping that they could discount the bottle or something.
Again, I was rerouted through the warehouse. This time I was informed that they did not give discounts or gift cards to make amends for their errors unless the order is over a thousand dollars! Instead, they offered to give me free shipping on the bottle, a whole whopping $15, on a $130 bottle that I would not have ordered if it had been listed properly. Oh, and they offered to give me free shipping on my next order. Like I would use them again.
What really blows me away, is that they never really copped to screwing up big time. And not giving discounts for their own mistakes on anything less than thousand dollars is the most ridiculous policy I have ever heard of. I usually only use BevMo when I can't find what I want anywhere else. Now, though, I will be looking other places. I am left feeling royally screwed over.
Two thumbs way down. read more