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    Better Business Bureau

    2.0 (50 reviews)
    Open 9:00 am - 3:00 pm
    Updated over 3 months ago

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    Photo of Nate M.
    143
    12
    8

    4 months ago

    Helpful 0
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    6 months ago

    Helpful 0
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    5 months ago

    After 18 days of waiting, they helped locate my complaint and get me a complaint number. Really appreciate the help.

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    Photo of Mark H.
    0
    77
    238

    2 years ago

    Helpful 1
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    9 months ago

    Helpful 1
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    8 months ago

    Helpful 1
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    1 year ago

    Helpful 1
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    2 years ago

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    2 years ago

    Helpful 2
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    1 year ago

    Wonderful Company! Have had several meetings at the Phoenix location. Everyone that works there is so helpful

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    Photo of Bugume G.
    2
    166
    81

    1 year ago

    Helpful 1
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    4 years ago

    Helpful 3
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    3 years ago

    Helpful 2
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    Photo of Jay J.
    0
    22
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    3 years ago

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    5 years ago

    Helpful 2
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    4 years ago

    Business owner information

    Photo of Tierra T.

    Tierra T.

    Helpful 2
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    2 years ago

    Michael was very helpful despite my previous experiences with the bbb, he redeemed my faith in this business. Thank you!!

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    3 years ago

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    6 years ago

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    2 years ago

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    2 years ago

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    6 years ago

    Business owner information

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    Tierra T.

    Helpful 1
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    3 years ago

    Helpful 1
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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    6 years ago

    Helpful 1
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    Photo of Joe D.
    0
    19
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    7 years ago

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    Photo of Tierra T.

    Tierra T.

    Helpful 1
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    8 years ago

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    Tierra T.

    Helpful 1
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    6 years ago

    Business owner information

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    Tierra T.

    Helpful 1
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    4 years ago

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    5 years ago

    Helpful 2
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    7 years ago

    Business owner information

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    Tierra T.

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    3 years ago

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    7 years ago

    Business owner information

    Photo of Tierra T.

    Tierra T.

    Helpful 1
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    Photo of Ava C.
    142
    5
    2

    8 years ago

    No. you can be better people at your business. "Can I help you with another businesss" passive. ha.

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    Photo of Tierra T.

    Tierra T.

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    7 years ago

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    7 years ago

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    Tierra T.

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    6 years ago

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    Page 1 of 2

    Ask the Community - Better Business Bureau

    Review Highlights - Better Business Bureau

    As a new small business owner the educational support I have received from the Phoenix BBB has been wonderful.

    Mentioned in 2 reviews

    Read more highlights

    Verify this business for free

    People searched for Public Services & Government 110 times last month within 5 miles of this business.

    Verify this business

    Social Security - My pic Juan dominguez

    Social Security

    2.7(60 reviews)
    4.7 mi

    The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us

    I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

    Photos
    Social Security
    Social Security - Do NOT call the main number. Call the LOCAL office to schedule your appointment.

    Do NOT call the main number. Call the LOCAL office to schedule your appointment.

    Social Security

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    ​Century Library

    ​Century Library

    3.8(24 reviews)
    1.2 mi

    A small local library branch that you'd never even know was there! Their children's story times are…read moremy favorite out of all the branches I've been to! Miss Elizabeth and Miss Mischel are the best!!

    I've visited this branch a few times, usually to drop off books that I checked out at another…read morebranch, if I was shopping @ Colonnade. One big surprise I had was checking out the Culture Pass and spotting the one pass for free admission to see Cabaret at Herberger Theater Center(!)* When I was at the branch recently, they had a Roaring 2020 display, with a selfie photo stand along with a bulletin board of newspaper shots of downtown Phoenix architecture and notoriety surrounding the Phoenix area from 1920-9. It would've been a bonus if they had mannequins sporting the actual 1920s fashion. Thanks for the trip down Phoenix history :) The library is a tiny building nestled on the same parking lot behind Colonnade, between 16th & 20th Sts on Highland. *I knocked off a star because when I was there before that day and inquired 2 librarians why I was getting e-mails from their automation stating the ticket from the (Cabaret) Culture Pass had expired and needed to return it (like books), which is, of course, very odd, and the librarians didn't know what to do about it and were very puzzled; yet, didn't take action to figure out. One library (male with glasses kept being distracted and looking at the computer to do his business and the other, an older female with very white hair, didn't know what to do- this was on a Sunday afternoon). I had to do their jobs and give them my library card to see what's up and of course, they didn't see anything suspicious. Of course not, it was just a silly error that eventually went away. And, of course, I redeemed that Cabaret ticket (eye roll) :)

    Photos
    ​Century Library - Roaring 2020 display celebrating 1920-9 Phoenix.

    Roaring 2020 display celebrating 1920-9 Phoenix.

    ​Century Library - Selfie (yes, that is my totebag) / Roaring 2020 display celebrating 1920-9 Phoenix ;)

    Selfie (yes, that is my totebag) / Roaring 2020 display celebrating 1920-9 Phoenix ;)

    ​Century Library - Roaring 2020 display celebrating 1920-9 Phoenix.

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    Roaring 2020 display celebrating 1920-9 Phoenix.

    City of Phoenix Neighborhood Services Department - The front reception area with 2 of the professionals who were very courteous & helpful; especially the one on the right.

    City of Phoenix Neighborhood Services Department

    2.5(8 reviews)
    4.8 mi

    I have had nothing but Great Service from the City Of Phoenix . We have had a water leak in our…read moresystem they were on site to do the repair within an Hr. I have requested replacement of damaged trash cans that were replaced with in two days which is outstanding if you take the size of Phx into account on this service, excellent service all around again if you think of the size of our city the service times and results are awesome. Everyone of the employees I have had the pleasure to deal with have been great. Kudos to the city for great employees

    "A dynamic, committed partner in building vibrant neighborhoods" City of Phoenix, Neighborhood…read moreServices Department: I am expressing my appreciation for the excellent customer service which I had received from your department. The staff was very professional and informative. They were really helpful to me from my initial phone calls on providing me an extension; because, after asking questions that were on the forms that I needed a benefits letter directly from Social Security Administration which would take time to receive. FYI: I had taken over the paperwork for my mother (who doesn't speak/write English very well-Korean born) from my sister and wasn't there at your office initially in acquiring this packet. After finally receiving this letter & other paperwork; I went down to your office personally to make sure I did it correctly without further delays from my misunderstanding of some of the forms. The front reception area was very friendly & professional in helping me in contacting the right department to ask further questions. I would like to further inform you of a great member of your staff you have in Paulina L. Paulina works on one of your helpdesks and has always been patient when dealing with questions. She was able to use her knowledge and understanding to help me. She clearly explained the process & length of time this could possibly take in receiving further answers. With employees like Paulina on your staff role I am surprised that Neighborhood Housing doesn't have better reviews; and actually is the kind of service that was beyond my expectation to be honest. My experience has been extremely positive thus far.

    Photos
    City of Phoenix Neighborhood Services Department - Lobby of NSD

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    Lobby of NSD

    Department of Economic Security

    Department of Economic Security

    1.3(10 reviews)
    5.3 mi

    Does no one know how to answer a phone it's like you guys are a company and you guys have all your…read moretease crossed and your eyes dotted just to make sure that you guys are running company and say that you guys are here for people when in actuality, you guys never answer your since Trump has been in office. You guys are always busy or due to high call volumes. You guys can't answer. You guys never answer a phone. It's like you're not here for the people anymore and you guys don't care. I am trying to renew my nutrition stamps, and you guys are trying to make me jump through hoops when all I should be able to do is push renewal but you guys don't even give that option it's there but you can't click it. I'm sick of this government and how it's being ran and it's not here for the people, but we all pay taxes when we go out to eat when we go buy things when we go and do things but yet we can't get help where we need it. And I put a one star rating because I had to put a star rating. You guys should be a negative star rating so as my star stands, it is standing for a negative one.

    An hour wait to get questions answered, update an address since they are mailing my stuff to…read moreanother address. I got lucky the mail got forwarded finally. I'm not able to login cause this is pandemic benefit not normal application process. This is ridiculous! I feel bad for people do not have computer must call in every time.

    Photos
    Department of Economic Security - AZ Department Of Economic Security

    AZ Department Of Economic Security

    Department of Economic Security - Wow been waiting an hour to speak with someone.

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    Wow been waiting an hour to speak with someone.

    Better Business Bureau - publicservicesgovt - Updated May 2026

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