Truly if I could have met Indiana Madden and the vet tech we had today for Kali. I would never go…read moreanywhere else. We've had a few different vets in between coming here and today made me feel really good. Thank you for being so sweet with her. Even though she's a little grumpy old lady:)

we've been here about two times already. I really like the vets here. The staff is really nice. My…read moredog seem to be really comfortable.!

Every time i call im placed on hold. Every time i try to make an appointment its next month…read more They simply have too many clients which is great for them, but IMO a tremendous disservice to the clients. Im going elsewhere.

The staff are welcoming , compassionate and kind towards your pets' visit …read more The hospital is always clean . I feel confident that my pets are treated with high standards and plan of treatment is always discussed with me before any procedure .

While the Walnut Creek location is my usual go-to, I also frequent the Berkeley location, and my…read moreexperience at both has been absolute A++. I feel entirely comfortable with every vet and technician I meet--it's always clear they have thoroughly reviewed Coltrane's records before even walking into the examination room. During our appointment yesterday, vet tech Ana not only took incredible care of my pup, but she also patiently answered a handful of random questions I'd been saving up for our annual visit in August. Everyone on the staff is incredibly well-trained and knowledgeable. From a user standpoint, the technology is a game-changer. Being able to seamlessly schedule appointments through the app or get quick advice via virtual care--often saving us an unnecessary in-person trip--is a massive benefit. Vet care is a frequent topic of conversation among pet parents, and I always find myself recommending Modern Animal. While veterinary costs are high everywhere these days, the value here is unmatched compared to my previous vet. Having access to multiple locations across the Bay Area (especially crucial if an urgent issue pops up) combined with 24/7 virtual care makes it worth every penny. With their recent merger with Chewy--a company renowned for stellar customer service--I have high hopes that this exceptional level of care and community focus will continue. Highly recommend!

Dr. Ha Amazing and the best …read more Professional with clear communication about assessment and treatment plan and costs. My cat Kio recovers well. Also Assistant very nice and professional as well as front of desk personal

We had an incredibly challenging weekend. Our sweet boy Gustaaf, potentially ingested an unknown…read morequantity of mothballs after getting into the trash where we had discarded them. We had no idea how many, or if he had eaten any at all. In a panic, we searched for a nearby emergency veterinary clinic and found one that took Goose in right away. They had us contact poison control right away, who helped us determine what kind of moth balls it was, and therefore worked with the vet for treatment. They kept him overnight and into the next day as a precaution. I was a complete mess, dreading the thought of losing him this way. At 12 years old, I know I will face that day eventually, but not like this--due to our own dumb oversight. I'm still sick to my stomach over this crazy situation. We were fortunate to have an exceptionally kind and knowledgeable young veterinarian, Dr. Heeg. It felt like fate brought us to her. Thank you God!!! I'm immensely grateful to the entire staff, not to mention our gratitude to Dr. Walters, who took care of him overnight. This clinic has secured my loyalty for life! Thank you so much, Dr. Heeg! . We are officially adopting you and the clinic!

My wife and I had to euthanize our cat, Mighty, due to old age and health complications. We went to…read moreVCA on Sunday around 12:30am. We were luckily the only ones there so there was peace and quiet and Mighty wasn't scared on his last day. The staff was really compassionate and caring, as if Mighty was their own pet. The process was sad but we deeply appreciate the time they let us have with Mighty and that they explained each time of the process. It was peaceful in the end and my wife and I are relieved that Mighty is no longer in pain and gets to have a nice restful sleep. We've brought Mighty to VCA before and we highly recommend them. Out of all the ERs we've tried, VCA has has the best care for Mighty and they truly know how to handle cats. Thank you VCA staff for all that you've done for our beautiful best boy

Dr Bedros and all staff are very nice and helpful. All our animals have been seen here for years.read more

Fast results and treatment. Knowledge doctor and nice staff. I now have to bring my other two cats…read morein. Can't afford all three at once. It cost $670 for blood and urine test. Urine has crystals so new diet was put in place, more $ special food for kidneys.

We have three dogs... Cooper, Jerry and Biscuit. They are patients at Muller Vet for over 10…read moreyears. There's plenty of parking and the office is clean and well organized. From the front desk staff to the doctors and assistants, this office has the best bedside manners. They are super friendly and professional. My husband and I never feel rushed during the appointments. I highly recommend this office for your pet medical needs.

We brought our dogs, Bella and Waffles, to Muller Veterinary when we moved to the area 2 years ago…read more There is always parking available in the lot. When you arrive, they have numbered check-in areas to wait. We have never felt better about the exceptional level of care given to our dogs. Dr. Troy is so incredibly knowledgeable and kind. We have also had great experiences with Dr. Harris. The reminders for annual checkups are helpful. And if there is something going on with one of our dogs, they always make sure to follow up. I highly recommend Muller Veterinary to anyone who loves their pets as much as I do.

I have been visiting this location for approximately one year. Prior to this, I utilized another…read morelocation, which did not meet my expectations. My feline companions also expressed discontent with the previous location. In contrast, my experience at the Walnut Creek location has been vastly different. My cats have developed a positive rapport with the staff here. Even my Kimber, who generally dislikes veterinary visits, is able to tolerate the staff. This is consistent with her personality, as she is affectionate at home and enjoys interacting with everyone, but experiences anxiety when placed in a crate and taken for a car ride, both of which she dislikes. My sweet girl fell ill and was diagnosed with kidney disease. The staff was exceptional throughout the entire experience and process of the passing of my beloved Joy. They demonstrated remarkable compassion and thoroughly explained each step. I cannot imagine navigating this difficult time without the staff's support.

Let me tell you about loyalty…read more Fourteen years. That's how long my dog Bella trusted Banfield. That's how long I trusted Banfield. And y'all fumbled her in the end. Everything was "fine" when she was young. Easy cases, routine visits, collect the check, keep it moving. But the moment Bella got old--when she actually needed real care, that's when the cracks showed. No, not cracks... the whole system collapsed. You suspected cancer of the tongue. You pushed a $300 test. I said yes because this is my dog, my family. Meanwhile, a specialist tells me that test can't even give real answers. But guess what? My money was already gone. Then you come back with, "Good news, no cancer!" Oh really? Because when I bring her back, after she sits in a crate ALL DAY, you hit me with: "Oh...the test is inconclusive." So what exactly was the good news? Because from where I'm standing, that was confusion wrapped in a bill. Fast forward. Bella is struggling. Constipated, uncomfortable, clearly declining. I call for help. And what do you recommend? Psilocybin. Yes. That psilocybin. Like I'm supposed to go pick up psychedelic mushrooms for my dying dog. I checked Target. CVS. Nothing. I call back, you double down. I go to a pharmacist, they look at me like I've lost my mind. Turns out you meant something like Metamucil. So now I'm grieving and fact-checking my vet? And let's talk about access, because every time I called, I'm sitting on hold for 20 minutes like I'm trying to win concert tickets. This is a veterinary office. Not a radio station. Now we get to the day. Bella's last day. I bring her in for a follow-up, and the front desk is asking me about dermatitis. Dermatitis? My dog is declining, and y'all are reading from the wrong script. Disorganized. Rude. Confused. No awareness of the moment. Then comes the hardest decision I've ever had to make. The vet recommends euthanasia. I say yes. And a few hours later, my 8-year-old daughter and I are saying goodbye to someone we loved for 14 years. We paid for keepsakes--her fur in vials. Something small to hold onto. They ask if we want to wait. We can't. We're shattered. We choose to have it mailed. Weeks go by. Nothing. So now, in the middle of grief, I have to chase you down. You say, "Oh, it's ready--but we can't mail it because it's breakable." So the option you gave me... was never actually an option? I go in--reluctantly--because the whole point was not having to come back. And what do I walk into? More confusion. They can't find the fur. They're looking for the card. The card isn't even in an envelope. Nothing is prepared. Nothing is handled with care. Nothing is handled with dignity. Nothing is handled like this was someone's family member. Let me tell you the difference. I canceled an appointment with Bella's ophthalmologist--a doctor who barely knew her--and told them she passed. Within a week, they sent a condolence card. They donated to University of California, Davis in her name. That's what compassion looks like. That's what professionalism looks like. Banfield? You had 14 years with Bella. And when it mattered most--you showed me exactly what that loyalty meant to you. Nothing. Banfield stinks.

We cannot thank Dr. Kevin, Dr. Gill, and the entire staff enough for the kindness, compassion, and…read moreincredible care they showed during one of the most frightening moments for our family. We came in overwhelmed and in distress when our dog urgently needed surgery, and they immediately welcomed us with warmth, reassurance, and genuine empathy. Dr. Kevin and Dr. Gill went far beyond what we could have ever expected. They took the time to help, comfort, explain everything, and care for our dog as if he were their own. The entire staff was so compassionate, attentive, and supportive throughout the entire experience. In moments like these, you never forget the people who stand beside you with both skill and heart. We are deeply grateful for the excellent care, dedication, and love they gave our precious dog. Thank you from the bottom of our hearts.

Every time I come here, it is always a pleasant experience. It's easy to get appointments, and the…read moredoctors are really communicative and very thorough. I highly recommend this veterinary practice.

CFC is nothing short of amazing. After 16 years and 3 very loved and spoiled kitties, our final cat…read morehas crossed the rainbow bridge. From day one, Civic Feline has provided the absolute best, most compassionate care that I could possibly imagine. They're well run, organized, accommodating and so dedicated to top-notch care. Special kudos go out to Dr. Kuperman and Dr. Roach who have consistently gone above and beyond, from a medical and budgetary standpoint. Candid honesty, kindness and dedication through and through. Also, Lin at the front desk is so welcoming, friendly and dedicated. The entire staff is like a dream team. Thank you all so much for everything over these wonderful 16 years. Our entire family is so grateful for everything.

Horribly and astonishingly arrogant and unprofessional people, from the front desk to the Managing…read moreDrs. They blame shifted their medically ignorant and neglectful malpractices onto me, the pet owner, and then just said, "sorry that happened to your cat"... Meanwhile, my cat is having grand mal cluster seizures 1.5 days after her annual visit for literally this exact issue, because they didn't give my cat the medication I dropped her off with that they prescribed her after diagnosing her with epilepsy the prior year! They said I misinformed the tech.... I'm sorry, what?! What was the misunderstanding? I handed her my cat and the medication and said she didn't get her dose this morning because no one instructed me to give it to her or not before her procedures. The girl said she would "definitely let the Dr. know" - verbatim. So all I get is a, "sorry that happened to your cat" - verbatim in a phone call and an email from one of the Drs. Oh, btw, I also got understandably frustrated with the Dr on the phone for the lack of real empathy and genuine remorse. The apology was not an apology, and she just kept asking me what I wanted as a solution. I said for you and your practice to take responsibility and figure out a way to gain my trust back! It was not a hard request, but she eventually hung up on me and then the next day, like a coward, she emailed me that they would no longer see me or my cat as a client.... BECAUSE I CALLED YOU OUT ON YOUR MALPRACTICE AND LACK OF REMORSE AND EFFORT IN FINDING A SOLUTION THAT SAVED A CLIENT'S TRUST IN YOUR CLINIC?! This low life actually had the balls to tell me that there was supposed to have been an intake form that they should have had me fill out. So.... again, I got dropped as a client for YOUR BAD PRACTICES?! So much more happened, it is overwhelming. I would never trust my pets here again. Very disturbing. Also, the bad comments I have read here are VERY true. I wouldn't believe a single positive review here, I am astonished they have any. They seem like fake reviews honestly. They claim that the prices aren't high - false. The staff is friendly - false AF. The treatment of the pets is great - SO FALSE. One more thing, I called out one of the Drs for being drugged up or drunk during my first ever visit there! She was so jumpy when my cat hissed a couple times (given animals can sense evil and Muller Vet, who I took her to once I got dropped, she was purring for and rubbing on the Dr who just understands that you treat pets with care) and I had to even navigate every step of the damn appointment. Her speech was slurred, her eyes were lazy, she couldn't tell me what any next step was... I called that out, have the emails, and just more of the same acknowledging BS. HOW IS THIS A SPECIALTY CLINIC?! This is the email I received regarding not giving my cat the medication. Note that I had called them to ask about if she did get her medication and they put my on hold for over 15 minutes just to determine that it was not in her notes, which shows me they do not complete their appointments thoroughly with documentation. The follow up call was 1 day later and she doesn't have seizures usually until 1.5 days after her missed dose. I also stated she had 3 seizures: "Good morning, I hope this note finds you and Emmy well. Maggie let me know you had some concerns around Emmy's phenobarbital administration while she was here for her exam last week. I was sorry to hear that she had a seizure the following day although I was a bit surprised since it wasn't reported to the technician who called to check on her at noon the following day. I have reviewed our records and chatted with the technician assistant who spoke with you at check in and assisted with the procedure. I can confirm that Emmy did not receive a dose of phenobarbital while she was here. I know dropping off your kitty can be busy and stressful and I did not see in your written notes and the technician assistant did not clearly hear you asking us to administer the medication while she was here so she did not receive it. Looking back, I do not think we would have been successful at administering any oral medication to her in the clinic due to her high level of anxiety. Unfortunately, she becomes very stressed here, which is why we need to sedate her to examine her. I hope this provides some clarification for you. Please let me know if there is anything else I can do for you or Emmy. Sincerely, Regina Roach, DVM Civic Feline Clinic (925) 930-9226

Cheryl is truly amazing. I had to reschedule a few times because I simply wasn't ready to say…read moregoodbye, and she was incredibly understanding, patient, and accommodating throughout the process. Her calm demeanor, compassion, and presence brought so much comfort during one of the hardest moments of my life. Charlie Bear was so much more than a dog, he was my constant companion for 15.5 years, through every chapter of life. Saying goodbye was heartbreaking, but Cheryl helped make an impossible day a little more bearable and Charlie went so peacefully. I am deeply grateful for the care, kindness, and respect she showed both Charlie and our family. Thank you, Cheryl. I cannot recommend you highly enough.

Dr. Ramos gave us the best case scenario for a sad moment. She was easy to communicate with ahead…read moreof time and provided quick responses via text. She entered our home with kindness and empathy and did everything she could to make the process painless for both us and our beloved girl. After two weeks, we received our Gingers ashes in a beautiful wooden box with her name on it. Highly recommend Dr Ramos for your in-home care departure.