Place over booked and way UNDER staffed. Air not working in our room, went down 3 times and every…read moretime someone was coming to see about it they Never did.. It was over 70 and my wife is disabled and breaks out in hives if she gets very hot. I had to purchase fans at the local Walmart. Next morning, breakfast was to be until 10am but by 830 it was completely wiped out and not restocked. What was there was so old and cold you could not eat it. So, we had to go out and get breakfast. The icing on the cake was we get 10 minutes down the road after check out and we get an alert on the credit card we had up on the account we are charged $55 for hand towels we used. We apparently got a little sauce on them. So, unless you want a HOT room, no breakfast and charged for using towels, you may want to stay somewhere else all together.

The worse experience. Guest checked in and rooms were not cleaned. No breakfast . When family…read morereturned to room at night, their personal things cash, cloths etc where taken out of the room and put into storage. Why did they do this? Staff not friendly, don't stay there.

This would have been a 5 star review but when I reviewed my bill after I received my receipt via…read moree-mail, the person at the counter did not split the bill as I asked. I was traveling with my wife & mother-in-law with my wife & I staying in one room and her mother in another. My mother-in-law wanted to pay for her room and provided her card to be charged when checking out. We went through the process only to find out that the charge for her room never came off my card which was used for the reservation. Not a big deal but attention to detail was missed in this instance. Other than that this property is very good! Breakfast was good, rooms are very clean & staff were friendly and overall responsive. Shout out to, Adam, Shelly, Lauren as you made our stay very nice.

Clean hotel, good service. Decent breakfast in the morning, also to go bags if needed.read more

I want to personally thank the Manager Mark for resolving an issue we had with billing…read more My wife and I come to Pleasant View, often, to visit her father who is battling stage four cancer. We always enjoy staying at the Hampton Inn in Pleasant View because it is very clean and the staff courteous plus it's very close to her father's house. But on this occasion there was a glitch in the payment. They had not received the payment from Expedia. However, Mark was able to track down the issue and personally solve the problem. Thank you again and we will always stay at Hampton Inn when visiting Tennessee. Paul & Jennifer Hardy

I'm not sure why but my review keeps getting removed…read more.. My review simply stated that the manager brings her dog to work and let's it roam free in the lobby. While walking into the hotel we had to avoid a pile of dog crap in the lobby that her dog left... Not everyone likes dogs and I'm guessing less people like stepping in dog crap. This place is disgusting and I could not imagine eating food there.

Stayed one night. Easy check in, nice facility and comfy bed made this a good stop. Right off I65,…read moredecent breakfast and lots of restaurants and shopping in the area.

We've stayed multiple at this Comfort Inn location and we always find our room to be very clean and…read morequiet. The husband/wife management team are friendly and accommodating. There is a light breakfast that usually includes eggs, juices, cereal, waffles, etc. - highly recommend this location in White House, TN.

Amazing. Incredible. The best bed and breakfast in America! Delicious breakfasts all homemade by…read morechef Robbie! Delicious Beds are incredibly comfortable with amazing sheets and pillows. Wonderful wonderful wonderful

Wonderful experience. Robbie and Jimmy are superb hosts. The beds are comfortable, the location is…read moreexcellent, the breakfasts were scrumptious and the entire visit was a delight!

Dear Hilton Guest Assistance Team,…read more I am writing to share feedback regarding a recent stay at the Hampton Inn in Brandon during the Christmas holiday. I booked two rooms for a four-night stay and wanted to bring to your attention a service experience that fell below the standards I have consistently received at other Hilton properties. On three of the four days of our stay, neither room was visited by housekeeping at all--despite daily requests and multiple reports of the issue to the front desk. On the final day, housekeeping did arrive, but service was incomplete: only one bed was made, used washcloths were left in the room, and soap dispensers were not refilled. Both rooms experienced the same lack of service throughout the stay. While I understand that holiday staffing can be challenging, what was most concerning was the response from the front desk. Requests for basic necessities such as towels and room servicing were repeatedly met with explanations rather than solutions, and on one occasion I felt dismissed for asking for what I consider fundamental accommodations. I would like to note that the rooms themselves were very nice, and the breakfast service staff were excellent--professional, friendly, and attentive. Unfortunately, these positives were overshadowed by the inconsistent housekeeping and lack of effective front desk support. I am sharing this feedback not out of frustration, but because this experience was inconsistent with the level of service I expect from the Hilton brand, particularly at a Hampton Inn. Clear communication regarding service limitations, or alternative solutions, would have gone a long way toward improving the stay. Thank you for taking the time to review this feedback. I appreciate your attention and hope it can be used to improve future guest experiences.

This place is brand spanking brand new. If it was a newborn, it would be 30 minutes old. You can…read morestill smell the glue in the wallpaper. I have only stayed in the Hampton in one particular city but have never stayed here. I know they have breakfast so I'll check that out in the morning.

Firstly, I'm was grateful to find an available room at a reasonable price. I actually rented two…read morerooms for my daughters and me. Front desk staff were very nice and helpful. Now for the bad...dirty and beat up. Gross stuff is spilled? over the wall. Carpet clearly not vacuumed. Refrigerator is broken. One of our rooms was not cleaned. Beds still not made/changed. However, front desk gave us a new room immediately and apologized repeatedly. Final verdict....unless no better option, go elsewhere.

Ordinarily I have good experiences with IHG properties. Unfortunately that was not the case with my…read moremost recent stay at Holiday Inn Express in Whitehouse TN. This place is disgusting. It's dirty and uncared for and it shows. The front desk people aren't interested in customer service of any kind. If you need something don't expect to get any response. They don't care. Really. And it shows. This was really one of the worst stays my family and I have had when traveling. Upon arrival it became clear that there was remodeling or some sort of construction going on. In the past this has been noted when making the reservation. Not the case here. As soon as we entered the hotel it smelled musty and almost immediately it was evident that it was also dusty. We weren't looking for a four seasons experience but if we had had any other option that late at night we would have left immediately. We were on the third floor. The elevator didn't work. Apparently this was known by the front desk but not mentioned to us at check in. Again, we don't mind taking stairs but we would have appreciated knowing the elevator didn't work so that we could adjust how we were getting to the room. They didn't seem bothered either way. "Oh...yeah...we called someone about it..." The room smelled damp and musty. My husband has severe asthma and spent much of the next morning coughing and wheezing due to the musty damp environment of that room. We all sounded hoarse and wheezy the next day. The bathtub had rust that was built up not just a stain. Lamps were unplugged. The carpet hand not been vacuumed. Needless to say it was not a pleasant night stay. Not surprisingly the mattresses were hard and uncomfortable. I'm not just complaining to complain. If the beds had been the lone exception to this hot mess I'd have said so. They weren't. We have stayed in hotels that were under going a remodel before. There are bound to be less an ideal moments. But the rooms we stayed in were ready for guests. The hotel staff knew which rooms were ready and which were not. This hotel is not up to bare minimum standards for guests who are just looking for a place to sleep for the night. This was all made worse by the fact that the hotel manager couldn't be bothered to call my husband back. It has been a week. Unacceptable. We have a choice as to where we stay. We aren't looking to be fancy. This was a place to lay our heads for the night on a very long road trip. But the lack of concern for guests by hotel staff and management is not appropriate on any level. We canceled the stay we had booked for the return trip and drove a different route home to stay at an IHG property that is always on point and comfortable. On another note, the staff in the breakfast area the next morning was very kind. My son wanted a banana. That's it. We didn't see any bananas out so he asked the staff member servicing the area if there were any bananas and she not only brought him one, she brought two packaged muffins to him saying they were her favorite. It was very kind and much appreciated. My husband ended up calling IHG directly. As has always been our experience with them, they are very responsive and addressed our concerns immediately. This is why we use IHG properties when we travel. They are all about good customer service. They are efficient and courteous. It is very appreciated.

What an amazing hotel and great value!! Staff was wonderful and the kitchenette was perfectly sized…read moreand equipped.

All the rooms are suites that include a livingroom, full kitchen, large bedroom and large modern…read morebathroom. There are TV's in both the livingroom and bedroom. The room and hotel are spotless, the staff and owner are very friendly and make sure you are comfortable and have everything you need. Check out their website for all their amenities. www.thehotelsync.com To top it off, their prices are very reasonable. We highly recommend it.

Solid Inn for anyone needing a place to sleep along there travels. We needed a two queen suite for…read morethree adults and two small children. The size was good. We also wanted a hot breakfast before we headed out the next morning. I've had better but it was good enough for the kids so it did the trick. Just down the road are several fast food choices where everyone got something they wanted.

Stayed here using Choice Hotel reward points for a free night. Provided a credit card at check in…read morefor incidentals like most hotels require now. After checking out, I was charged $25 for a stolen pillow, which we don't have. Manager responded by telling me I signed forms at check in for damages/theft. So beware, no such thing as a Free Night Stay at this place!

A cool little spot outside of Nashville for a chill day away from the chaos. The old plantation…read moregrounds are very walkable, and they tours on offer. The wine was okay, definitely on the sweet side, but if you like sweeter wines this is a great spot. Everyone working there was very friendly.

Loved our experience at Hachland! My son was married there in December. Food was wonderful! If…read moreyou're looking at wedding venues, I don't have to tell you how expensive it can be. And I never imagined I'd feel like I got my moneys worth. But it was worth every penny! No regrets or complaints.