Visiting family and they brought us here for Salsa Lessons. Absolutely fun. Great space in and…read moreout. Extremely clean. Awesome cocktails and staff. Excellent selection of spirits and creativity put in. A bit slow on the service but enjoyed the wait talking with everyone. Food was brought out temperature appropriate and was flavorful. Fries a guilty pleasure for me that I don't often indulge in was well with the order. Only comment during salsa lessons we were always changing partners. I get why for the social aspect but my party wanted to stay partnered up so we could Practice wirh each other. Suggestion is during the lesson have a section that are willing to switch partners in a section that want to remain with their partner. This place is a definite try and we will be back when visiting Reno in the future.

Laughlin as a room was laughably loud. I could hear everything on the street. Motorcycles, cop…read morecars, regular cars, even conversations. It was the loudest hotel room I've ever stayed in: Vegas. California, New York - Manhattan, Brooklyn - no comparison. And this was on a normal night. The walls were so thin that even though I wore earplugs all night I could barely sleep. The next night I understood why a sound machine was bedside. I plugged it in for white noise and it helped a little. I'm sure it's a great bar at night, i.e. the rest of the reviews. Not a great hotel. I understood why no staff is present and there's no front desk. They'd have complaints every night; there are two other street-side rooms. I let management know via email and they offered coffee and "breakfast" the next morning. They also offered 15% off a future stay but why. I booked direct and paid $80+ more a night than usual. How about a partial refund? What was very disappointing was no coffee in the morning for two days. I booked this hotel in part because there was a cafe downstairs. The cleaning woman, who was the only person on staff present, said the baristas just didn't show up. I got a croissant before I left and the fill-in barista, though very sweet, had no experience. They said this a few times without any prompting and I tipped them well and felt sorry they had to show up and try to figure out the espresso machine. Though it was no fault of theirs, this hotel really didn't live up to its aesthetic or basic services. I wouldn't have even written this review if management didn't have the audacity to text me twice during my workday asking for one. So, here you go, Caner. Please stop now. And Yelpers. don't book a street-side room at this hotel.

Stayed here for 4 nights. It's a nice place. Checked in at 3pm but the room was not ready. The…read moreperson at the front desk said it was because they were sold out the night before and the turn around is running a little late. It was a short wait of about 15 minutes before they were able to give us our room info. We booked a larger room with a king bed so our son could have a bit more room to roam. Room was clean, bed was comfy. AC was easy to control. It did have a microwave and mini fridge. Emphasis on the mini for the fridge. Pool was semi heated. The outside temp was in the 60s so the water felt about room temp. Whirlpool was nice and warm. The fitness center has the basic weights and cardio machines. Laundry facilities only had 1 washer and dryer. We had dinner at the bistro located in the lobby area. Basic foods of salads, sandwiches, pizza and burgers. Didn't know they had a kids menu until we had placed our order and one of the workers (the one who didn't assist us) asked the family behind us if they wanted a kids menu. The bistro is only open during certain hours (breakfast and diner mainly. Grab and go snacks and some travel items available at the "market" next to reception. However, there are food options nearby as well. Overall we enjoyed our stay.

This Courtyard was disappointing. Damn these employees hate their customers. No hellos or eye…read morecontact or name tags or anything. Makes you realllyyy uncomfortable traveling alone. Water bottle filler in the gym. Wall AC. Microwave and mini fridge. Lots of homeless in area and sleeping on the river. Lots of bugs. Views are nothing- trees you can barely see water. There is a nice side patio by the river but bugs are plentiful. Parking is only $15 but you have to go outside and in the elevator to the garage across the street. Coffee shop across the street opens at 7ish. Courtyard "Starbucks" opens at 6:30 but again the staff is :( Room had a broken light fixtures and all the soap holders in the shower was loose with screws out. Also, the room stank whenever I came back so maybe shared with a stinky neighbor? Would I stay here again by choice? No.

Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

Tight slots. Only place Ive seen where I regularly get less then $10 on bonus rounds or fire orb…read morebonus rounds on Dragon link where other places Im getting at least in the $20's if not $100 plus dollars on those bonus rounds They need to re tune or reprogram their machines

Another stay another great time. We were treated so nicely by every single person we interacted…read morewith during our stay. Great restaurant and bar on the ground level. Level 2 has a rock climbing experience for those that are not afraid of heights. Have fun! Our room was large and well equipped. A fridge plus a safe are nice to have. AC kept the temperature where we like it and the curtains kept it dark late into morning. It was also quiet day and night. A giant plus for us is the dog friendly policy, awesome. We have already booked a stay for us and family during Hot August Nights to better take in the action without having to drive. You might think about that.

The staff here are exceptional--some of the friendliest I've experienced at any Hilton property…read more The rooms are very clean, and the hotel overall is quiet and comfortable. The bed was a little firmer than I prefer, but that's just a personal preference. Parking isn't too far away, though the presence of some homeless individuals nearby may make valet parking a more appealing option for some guests. The restaurant at this location also provides excellent service. I only stopped in for a drink this time, but based on the experience I'll definitely be trying the food on my next visit. Overall, this has become my favorite hotel I've found in the Reno area.

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

This was my first time visiting J Resort in about a year, and I decided to go because I wanted to…read moretry the buffet. From the moment I walked in, several employees greeted me with smiles as I made my way to the Players Club. At the Players Club, Michele was incredibly helpful and happy to reprint my players card. She also told me about the 25% buffet discount and explained how to print it from the kiosk. I tried finding the buffet on my own but couldn't locate it. I asked the security guard on duty for directions, and not only did he give me clear instructions, but he also personally escorted me to the escalators I needed to take upstairs. That level of customer service really stood out to me. Once upstairs, Ursula greeted me with a smile at the register and even joked about "ONLY having four hours left" in her shift when I asked how her day was going. I was seated right away, and my drink order was taken almost immediately by Hachib. Hachib was probably the most impressive waiter I've seen in a very long time. He was kind, polite, funny, and genuinely engaged with the guests. He even suggested a drink when he noticed I wasn't sure what I wanted. Watching him interact with the other guests around me, it was clear that he truly enjoys what he does and takes pride in going above and beyond. The food was good, but the service I experienced was phenomenal. Because of the outstanding staff, I will definitely be coming back -- and often.

Late Post I frequent…read moreJ Resort and wanted to recognize two employees who consistently provide excellent customer service and deserve recognition for their hard work. Jhela - Porter 5/28/26 She is always busy and constantly on the move. I've seen her doing double duty, cleaning the casino floor area as well as the restrooms near the Aspen Tower. Week after week, she is out on the floor maintaining a clean and welcoming environment for guests. Her dedication and strong work ethic have definitely not gone unnoticed. Gage - Security 6/1/26 I first met Gage when he kindly assisted me with opening a water bottle. We ended up chatting about his name since my nephew has the same name. Since then, I've noticed him regularly making his rounds throughout the property, always professional, approachable, and attentive. I wanted to take a moment to make sure these two individuals are recognized for their efforts and commitment to providing a positive guest experience. Thank you, Jhela and Gage, for all that you do!

This place is phenomenal! What more could you ask for in a hotel stay... you a have beautiful…read moredinner, a few drinks at the bar or the Bundox Bocce lounge, look at lovely view points from the roof, or you can stop by the spa, pool, a gym, a lovely well serviced room, and in the morning you can have breakfast in the Elite Lounge, or the kitchen and if you're in a hurry they also have a nifty little cafe called Coffee N' Comics with the best Iced Chai I've ever had! This hotel offers so many delights not to forget there is an art museum on the main floor to showcase SE Smith originals. The staff here is amazing Luke G, Is always a joy to talk and I always so helpful . Thank you Luke and staff for making my stay so amazing

Nice place. Friendly staff…read more NO COMPLIMENTARY BREAKFAST! Regardless of Bonvoy level. My Ambassador Elite (usually 75 to 100 nights/year at Marriott) gets me 1000 points at check-in. I was able to squeeze a $10 voucher for breakfast for my wife and I...thanks to the gracious employee. MARRIOTT...your properties continue to come up short...at least with regards to US properties. I recommend finding a Hilton to see what kind of rewards you'll get.

Stayed here for the weekend and we really enjoyed our stay. Everything was clean and in order when…read morewe arrived. We stayed in the Sky Tower and had a nice view of the Sierra Nevada mountains. There were some bits of noise at times out in the hallways but nothing too distracting. My only issues with the room was the loud noise from the AC/Heater, very firm beds that weren't the most comfortable and a sink that makes a gurgling sound after you run water. But overall it's very convenient because you have full access to the Row. The Midway is still as fun as it was when I enjoyed going back in the 90s. Circus Circus has always been my favorite Hotel/Casino to navigate whenever I'm in Reno.

I booked a room at the Circus Circus in Reno for two nights through the Priceline app. I was given…read morethe total amount, which I agreed to. I carefully checked to see if there would be any additional fees, and none were mentioned. I saw the complete fee, which I agreed to and paid. A few days after my booking, I got an additional charge for two hefty "resort fees" which is a hidden charge that I never agreed to. I have been staying with Circus Circus Reno for many years, and this is the first time such an issue has occurred. Per FTC federal law: The total amount must be given to me at the time of booking and must include any "drip booking" or charges such as "resort fees." Such fees cannot be hidden, and they must be disclosed before payment. This was also agreed upon by PriceLine. When I called Circus Circus, they gave me the run-around and said their resort fees were mandatory and to contact Priceline if I had an issue. I know the hotel can easily refund me such a fee, but they chose not to. Beware if you stay here - they can just charge your credit card as they like, it seems.

Staycation after a banquet was perfect. We didn't have to drive home. We enjoyed the casino for a…read morelittle bit too. The room-one of my peeves in hotel rooms are the lack of luggage racks. Our room had 2-yippee. It makes sense 2 people in a room 2 sets of luggage!! The king bed was comfy and had plenty of pillows. The bathroom was nice, water pressure was good in the shower and so was the lighting. One interesting item was the use of comps at the restaurants. I was told we could only use them Sunday thru Thursday. Kind of peculiar that they are limited.

Horrible place to play . Dealers r very rude especially Carson and Manuel at the craps table…read more Supervisor did nothing , manager did nothing . They came to the table and were rude to me right from jump Talking down To me. One dealer literally said if u don't know how to bet to my friend then don't bet here. Instead of dealing with it they ask me to leave . They do not value their customers here! I recommend another casino where you will be appreciated .

FOR YEARS NOW........They NEVER answer the phone. If it's a in-person availability thing....SAY SO…read more I love this place but it's aggravating that I can't plan ahead along with my airline reservation so in the meantime I'm stuck paying for another hotel when I'd rather stay at TB. I don't think it's bad management....they know what they're doing. Meh

I've been wanting to check this place out every time I came to Reno. I was intrigued that a motel…read morelike this had a cafe....it seemed like it might be a diamond in the rough......and I was right!!!! We ordered breakfast and it was wonderful and delicious! The nice lady who runs the joint was super friendly, super attentive and even brought my youngest a plate of fries just because he was craving them! And the fries are probably the best I've ever tasted hands down. I had the breakfast burrito and it was yuuuge and delicious.....the salsa was mild and didn't interfere. My other kiddo had a breakfast sammie with country potatoes, and it was spot on! The sausage patty was delish as well. I could sit in here all day, eat and people watch. One day I hope to get a room here during Street Vibrations or Hot August Nights and do just that. I plan on having lunch here el quicko so I can make it 5 stars (like I have any doubt).... BTW Door Dash and GrubHub were in and out of this place......non.fukin.stop.... FYI..... Cheers!!