We stayed at Best Western Cheyenne for 1 night on the way to Lincoln, NE, and then again during our return trip 6 days later. On both nights, they assigned us room 217. What are the chances of that? The good thing is that we were familiar with the room. The bad thing is the problem we had from our 1st night had not been fixed by the time we returned 6 days later. The hotel has the kind of bathroom where the shampoo, conditioner and body wash bottles are pump bottles mounted to the shower wall. That's all great until we tried to take a shower on our 1st night and discovered that the conditioner pump was broken. Nothing came out of it, despite the bottle being a full container.
The good :
-- The bed is firm and comfortable; we slept well.
-- The chair in the room had a nice firm cushion and was comfortable. The ottoman was firm, too.
-- The lower height of the top of the dresser drawers (under wall mounted TV; see photos), was great for putting bags on it. It's not too low on the floor, but also not too high as the desk. This makes it a comfortable height to rummage through the bags.
-- Microwave in room, always nice to have.
-- Free wifi.
-- Free standard breakfast, including some hot items (eggs, protein).
-- Full size pillows (instead of tiny square ones we got at the hotel we stayed the night before in Elko, NV).
-- Shower water pressure is decent. Shower head is mounted high, such that someone 6 ft tall can use it.
-- Plenty of parking.
-- There is an Outback Steakhouse within walking distance, so you don't have to drive anywhere far if you're feeling lazy.
The bad :
-- Full bottle of conditioner, mounted to shower wall, had broken pump. Nothing came out of the pump.
-- Fridge in room, always convenient. However the fridge in our room never felt like it ever got cold even when set to coldest. Bottles of soda never get cold. I was worried about the leftover food we put into the fridge (pizza, pasta, etc) because the fridge was more warm than cold. It could possibly be a food safety hazard.
-- Door's lock does not fully engage into the slot in the door frame. It stops just short of it. When you open the door and turn the knob, you can see that the latch extends further out. When you close the door and turn the knob, you see the latch come out part way and stops. This suggests that the latch doesn't align with the slot it is supposed to fit into. This is a safety issue.
-- The hotel (ground level lobby area) smells like nail polish remover.
The not quite deal breakers :
-- No coffee maker in the room (no biggie since I usually don't use the provided coffee makers) . Instead, they provide coffee/tea in the lobby 24/7, however the liquid coming out of them were always lukewarm when I went down there late at night.
-- No luggage rack. As I get older, I appreciate not having to bend down to rummage through a suitcase on the floor.
-- No clock by the nightstand.
-- The bathroom lacks a rack for hanging bath towels. You only get the hook on the bathroom door.
-- Ice machines are on the 1st floor & 3rd floor (inconvenient when staying on 2nd. floor).
Other things to note :
-- Laundry room has 2 washers & 2 dryers
-- Pool room has a convenient restroom
Overall it was not bad, especially when we used points for both stays at this hotel.
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