This place has been sliding for years. I've eaten at Best Thai for years, I'm talking maybe 15. At the other location off 121 when I was over there and then we were excited when we moved over here 10 years ago, and this one at Frisco Square was here.
But... started getting it less and less frequently because it just wasn't what it used to be. Tonight was the last straw.
My wife and I go to the restaurant to eat and when we get there, order some spring rolls and drinks. She has the cranberry margarita (supposed to come with candied cranberries) but it doesn't. Ok, let's not worry about it, not a big deal. I have a Kirin.
We agreed on the way there, she can get what she wants and we'll split it and we'll order things like appetizers, etc. After the egg rolls, we split an order of cashew chicken, because this is what my wife wanted. This is a dish she has ordered many times from here.
So, it comes and it's a relatively small portion and we start eating it. I'm thinking, damn, this tastes like shit but I don't want to rain on her dish here. So I'm slowing eating it. It tastes dirty or something and wrongly sweet. I can't put my finger on it but it's gross. She's eating it and finally says, "This doesn't taste good, I thought it might be my sinuses or something, what do you think". And that's when I tell her, man, something is wrong with this, tastes like somebody spilled some mop water and sugar in here.
We call the waiter over. He's nice and I tell him something's wrong with this, something's wrong with the sauce, perhaps the chef messed it up. He says well, the sauce is all made at the beginning of the day. He asks if we want them to try to "fix" the rest of it. Huh, no. He says he'll see what he can do but you guys have eaten almost half of it.
Manager lady comes over. She basically tells us, you all have already eaten nearly half of this, we're not going to make another dish. I said I didn't want her to remake it. I said, listen, let's make a deal, make a small portion of curry noodle, no meat or anything to help them save cost, and we'll call it good. That's when she says, well, we can't do that, all the portions are already allotted. I said, so you can't take a half portion with no meat or just noodles and veggies and do that. She's not budging. Really, some noodles and veggies and curry powder? She says, we can do a kiddie portion of fried rice, no veggies. Wow, I'm saying, so you can't throw any veggies in the fried rice? Nope, just a kiddie portion with some chicken. I ask her to throw in some bean sprouts at least, she agrees on that.
No, let me set the context so it's clear. We've ordered a $13 drink that wasn't made right, my Kirin, an appetizer, and an entree, so we're 40-something dollars in here and you can't throw some noodles or rice with veggies in to make it right? I'm trying hard to work with them. She's quizzing us about whether we've had the cashew chicken before (like we're a couple of morons that just dropped in from Podunk, AR or something). Seriously? My wife orders it all the time, I've obviously eaten it with her. I've eaten it at probably 20 thai restaurants. Really?
I'm sick and tired of restaurants offering crappy food for prices like this. When I mean crappy, I'm talking the oil they used to stir fry the meal must have been 5 hours old, you could see burnt pieces in the sauce. I should have taken a picture. Guessing the sugar taste came from the last 40 dishes done in the same oil. She brings us some "fried rice", ok it has bean sprouts, at least.
So, I drop a 50 in this place for a beer, one drink (not made the way it said, missing a key ingredient), a quarter (at best) of a mop-water-tasting entree and some meh spring rolls. Oh, yeah, and some rice, yeah, plain rice with a thin slice of chicken in it. Really?
I'm done here. Now if you like your food cooked in the same oil as the last 100 dishes and lousy fried rice, meh egg rolls and petty nickle-and-diming, go for it. I'm out, permanently. read more