EXCELLENT service provided! Our air conditioner went out and we contacted our home warranty to schedule a repair. The home warranty selected Best Tex A.C. Professionals to be the service provider. Alberto Gomez, the service technician provided the service and told us that because this was a home warranty repair he had to just replace the part that failed and told us he was not sure how long it would last since this is an old system and not all parts are available.
Shortly after the repair, the unit failed again so Alberto with Best Tex A.C. Professionals came out again and was unable to repair the unit. Alberto tirelessly worked with our home warranty company to get approval to replace the outside unit. His efforts paid off and we were approved for a new unit! Denise, the office manager provided outstanding communications providing fast replies to our questions and follow up on any task that needed to be completed.
Once the new unit was available for pick up, Alberto schedule the installation date with us. To be honest, it is central Texas in the middle of the summer and we would have scheduled the installation at night if that would have helped.
To be proactive and reduce time on the install date, Alberto came out on Sunday afternoon to complete some pre-work. This REALLY expedited the installation the following day.
On the day of install Alberto arrived August 30 promptly as scheduled and began the install which included the outside unit and the inside unit. Once the install was completed he cleaned up ALL of the installation debris, boxes, and trash that was created during the installation.
We are very happy with the results of Alberto's work, impressed with his high level of customer service, and thankful he worked hard to get the installation completed quickly and efficiently. Ahhhh, that cold air feels GOOD!
We highly recommend Best Tex A.C. Professionals! Alberto and Denise provided EXCELLENT service all the way around. read more