I paid for 10 years of service and never actuated an alarm so I do not know how they would respond…read more When I changed credit card companies, their office called me and indignantly told me to give them my new credit card number. Whoa! I am the customer, thank you. I told her that I now wish to cancel. She informed me that I was under contract and would have to give them 30 day written notice. She even called me back to ask me when she could expect payment like I was some kind of deadbeat. There are lots of other alarm companies I can give my money to. I regret using them.

terrible customer sevice tried to double charge me and when i caught it they were like so what?…read more find another alarm company

Very responsive, they have done upgrades to our system that we have had for more than 25 years. We…read moreadded cell coverage so we no longer needed a land line. And their montering service is less than the 'big' guy out there. We would highly recommend Rampart!

Buyer and Customer Beware!…read more Recently I noticed my app was not working to arm and disarm my alarm. After calling Rampart, they said "yes currently our services are offline". Then I asked if that meant we would not be covered by monitoring for fire or burglary. They said "yes, that's correct". I was completely flabbergasted. Three large issues for me: - They never notified their clients the monitoring service was offline. My first issue was at 9PM the night before I called. When I called Rampart around 9AM the next day, the guy on the phone said: "Oh yeah it's down, but it hasn't been down that long". To which I replied "yes it has, my home has been unprotected for 12+ hours". - After researching the app communications, I quickly was able to determine the IP address involved was from BOLIVIA. The IP was registered to "Bulgaria Sofiya Residence Control" - Why on planet Earth would I want my home secured through a server in Bolivia which is now down? That IP address was 212.73.143.204. - The monthly service fee they charge is much higher than the service we received. The monitoring service was the cheapest available, likely turning $20-25/mo in profit for adding absolutely zero value. They use a third-party service called "m2mservices" which is hosted on a server in Bolivia. https://m2mservices.com/ The device is the cheapest available and the service, being outside of the US, is most likely also the cheapest possible. After calling back, they had zero problems refunding our entire charge.. which is too bad... we were a customer for over eight years without a miss in payment. Stay away, the company doesn't care if your home is protected, or at least not enough to tell you about it.

Very deceptive business practices. We are in our fifth year of a (very long) 5 year contract and…read morethe remote alarm app just "happens" to no longer work. So the suggestion was that we pay money to upgrade the app (because their 5 year contract does not cover 5 years of operability) OR...we can sign another contract NOW and get the upgrade for free. This will lock us in another 5 years with the company that couldn't provide satisfactory service on the existing contract. This is not the company you want as your home security partner. Interesting the first review dated 12/16/2019 here on Yelp from of "Samuel N." who worked (works?) there as a Sales Engineer should know, it's not the same company Samuel. They lost integrity along the way. Some business success is at the expense of their customers. Oh... and the average monitoring service prices in the area is around $30.00. Not over $50.00. You too will be looking for a takeover company by the end of this contract. Save yourself the headache.

Everyone is so kind here! I am very thankful that I get to work for such a great company. The owner…read moreis passionate and cares about his people. They drive core values and excellence in everything they do. Excited for the big things to come. The sales people are kind and caring and the technicians are thorough and excellence.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

Josh proficiently resolved the zone fault code issues we've been dealing with on our older security…read moresystem for a long time. He is super knowledgeable and a great communicator. Definitely would use his services again and would not hesitate to recommend him to others!

I have an Arlo set up for my rental property(I do not recommend Arlo from my experience, but I…read morealready committed), and solar panels were not charging the cameras enough during the cold winter in Kansas City. Had Josh come over to give me an estimate for hardwiring 8 cameras(5 existing, 3 to install and hardwire), and he gave me a reasonable price for that labor. He was very professional, kind, communicative, hard working, knowledgeable, and did a great job on the hardwiring. He always kept me up to date with the progress and discussed any road blocks he came across, always gave me options for alternative solutions, gave me honest recommendations, and made sure I was 100% satisfied with his work. As an out of state investor, he gave me peace of mind to be able to monitor my investment from afar. Will be using him again for future properties and possibly my primary. Highly recommend!

These guys are amazing! They respond same day. They know more about security than probably anyone…read morealive. They work for the Chiefs! What more do you need to know?

For two years we had a false sense of security. We paid our monthly bill and thought we were…read moremonitored, but we weren't. Our previous security company refused to refund or rectify the problem. Shield Security Systems was recommended. They quickly diagnosed and fixed our problem. In addition, we now can monitor and control our alarm system through their iPhone app. I highly recommend Shield Security Systems.

Quick, efficient, knew what he was doing. Came at the exact…read moreappointment time. Fair price... I would use him again

We recently moved to the area and had been without internet for 2 weeks. We finally received…read moreservice and I called The WireMan (Henry) to see when he was available based upon the Yelp reviews. He had an opening in the afternoon, came in, set it up and we finally have TV! They were very polite and knowledgeable and finished everything up quickly.

You're better off going on Amazon to get reliable cameras and a monthly fee of $3. $2000+ for 3…read morecameras and window and door security isn't worth it when I've already had 2 break ins. (3 if you count PG&E going into my backyard without me knowing!) I asked to get a technician weeks ago and only just found out through ADT that my contract was actually through safe haven after being on hold for literally 2+ hours and having a call go blank twice when trying to get connected to the Fresno location. The only person who reached out to me was a man on vacation via text. From there they had tech support call me instead of a technician coming out. It's cheaper at this point to stay in my contract, but I'll do everything I can to make sure people don't sign up for this like I did. Save your money and get a cheap and more reliable Amazon Ring device! I put one up in the front of my house and it's already more useful than anything Safe Haven has given me. I will say that IF the technicians do come, they're always really friendly and walk you through fixes step by step. To Safe Haven - Pay your guy on vacation more, and get better customer service.

Absolute garbage company. Their panel has gone out after less than 6 months of use, I now have to…read morepay $60 for their tech to come out and fix a part that is still under warranty. Also, they only warranty products for 6 months, so if their shoddy products break after that, you will also pay to replace the part. I will not be renewing my service after this contract is over, and if I can cancel service, I definitely will.

I canceled in May I moved last June and told them then I was moving. I talked to them in July and…read moresaid they charged me then again in August they took another monthly then Again September. They won't stop billing me!

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.