POST-SERVICE UPDATE: OH MY GOSH, the transformation from rugged cracked talons to beautiful soft…read morehuman hands! This may be the best my hands have ever looked/felt! 10 stars! -- UPDATE: was able to get through via phone! Excited to try this place out, hoping to report 5 star experience shortly! -- I made an appointment last night, can't find confirmation of appointment time. Logged back into the site - no appointments showing. I called them to try to see what's going on, no answer. Left a voicemail about an hour ago trying to figure out my appointment time and if I was even actually on the books. No call back. Tried to book it again, and the site was being glitchy. Tried to close out and book from the very beginning, and I get an error message that I've exceeded the maximum number of requests to try again in 12 hrs. About to call one more time, but I'm betting I'm not going to get through. I was really looking forward to trying this place :(

I have not had a regular nail place in years. I wanted my nails done for a special event and I…read moreliked that you could book online. The salon focuses on cleanliness and customer satisfaction. I appreciate it that they have washed my hands when I arrive. They also showed off the room where they sanitize all the equipment. You get to choose your scrub and lotion sent as well as your color. I was going to get the spa manicure but they were running late so I just got the basic one. The technician did a wonderful job on my nails. She made sure I was happy with the color before she painted them. She created a custom color based on what I was looking for. I would definitely come back the next time I need my nails done.

While visiting in town this place was a referral suggestion. Upon entering I was greeted and asked…read moreto select a color for my pedicure. The lady then seated me and declined my request to soak for a while. They brought me fruit and a request glass of wine. "If you are giving these options at least give time to enjoy." The massage chair is fire! The services were great and worth my trip. Did a great job on my toes. Pricing was a bit confusing cause I asked for a $48 service and was charged $63. Which did not include the tip. So I think they up-charge me. That is the only concern.

Writing this as the supportive spouse who comes along and pays, because I'm perfectly happy with my…read morenatural nails! First time here, and I am very impressed with how appealing it is on first impression. Brightly lit, calm music, and most importantly for me, no smell! Most nail salons have a nauseating level of chemical smell when you walk in, and that was absent here. Eyes closed, I might not have guessed where I was at. They have a wide variety of services, and my wife was happy with the "Hard Gel" option as an alternative to SNS. We walked in without an appointment and were taken care of immediately. Staff were friendly and helpful. Real surprising twist here: they served fresh fruit and drinks to the customers! (And even gave some fruit to me patiently waiting in the corner!) I would like to see a bit more hygiene focus. I didn't see much hand washing from staff, and work surfaces didn't seem to be getting cleaned between clients (concerning since there is so much nail dust from the filing.) Also, nail dust near fresh fruit seems like an oversight. Overall one of the best places I've been a bystander at!

I have been going to Lotus Nails for four years and I have never had a bad experience!!! My nails…read morealways looked great and many people comment on how pretty they are.

The staff speaks English. Service is nice and. Professional need to point out the cleanliness of…read morethis establishment

This is my favorite nail salon, my favorite tech is Lan, she does a phenomenal job with attention…read moreto detail and wonderful massage! This is my monthly indulgence and worth every penny!

I was searching for a nail salon closer to downtown, so my navigation directed me here. The young…read moreman who performed my pedicure was pleasant, but the woman who did my manicure was extremely rude at the checkout. Things took a turn for the worse when I realized I hadn't upgraded anything. The pedicure was originally $38, and the manicure was $40. However, at checkout, my pedicure increased to $53, and my nails went from $40 to $60. As I left, I felt like I had been taken advantage of. I would not recommend this salon unless you are comfortable with deceptive transactions that will cost you more than expected.

Everything cause my nail tech makes sure that I am happy with his work and makes sure that I am…read morehappy too Thank you Eric

i usually love nyc nails, i have been going for years i don't care who does my nail i love all of…read morethem. They have a new tech and she is kinda rude to be honest. I feel like she just makes up prices by the day. I never complain about prices because it's a business but i know she's the only one who charges the way she does. She's just not customer friendly honestly. Her attitude is not good for the shop. i hate for their team.

I have been to this salon several times...with appointments...and have never had a problem…read more However, today I had an appointment with Chuck. I was a couple of minutes early for my 12:15 appointment. When I went back to the pedicure area, Chuck had another client in the chair and it was apparent he wasn't close to being finished with her. There didn't appear to be another tech to be able to do my pedicure. I pay good money for their services, and I am a generous tipper. Yet, no one seemed to care that I was going to have to wait at least 30 minutes. This was a Sunday afternoon, and they open at noon. I had received a confirmation from the salon for my appointment time. WHY would you start a client, knowing you have a fairly regular client coming in in 15 minutes? I live in Lexington, and I drove 25 minutes to get to the salon. I make appointments for a reason...I have other things to do. I do not show up late for them. I left without the service, and do not plan on going back.

Poor customer service from Jason. Unnecessarily rude and unpleasant today (Sunday afternoon), so I…read moreleft without getting serviced. I'm a fairly regular customer here, but do not have to be suggested to an unwarranted attitude and snarky comments.

From out of state and needed a mani pedi for the start of the season and a spring break trip…read more Lana was the best I've had in a long while. She took special care of my much needed feet. My mani was great too! Wonderful cocktails offered, clean and fun music playing. Thank you for a spectacular service!

I do the basic manicure and pedicure. No special nail art, gel, etc. Really appreciate the…read moreattention to detail. Very easy to book an appointment online. They are very organized and efficient. Everyone was professional and friendly.

This is a new business that's only been in operation for 5 months. The owner, Kelly, is a very…read moretalented and friendly nail tech that had been working at another salon I had gone to for a good while in High Point. When I found out she'd opened her own place, I tracked her down because she's wonderful! The salon is very neat and clean. They are still wanting to do more with the decor like chandeliers and such, but will need to do that as they're able. But in the meantime, it's a beautiful, open and airy salon. Prices are good and Kelly really cares about pleasing her customers. She cares about the work she does and works hard. I had SNS done and also got my eyebrows tinted for the first time. She took such care in doing both my nails as well as my eyebrows. I'll be going back very soon for a pedicure! I recommend this business for sure and can't wait to see how successful she's going to be!

Just left and the lady that did my pedicure/manicure was very polite and helpful. Definitely…read morerecommend this place and will be returning.

I have really sensitive feet but endure a lot of painful experiences so pedicures are very…read moreimportant to my well-being. After going to the same place for many years and watching the service decline I went looking for a new place and found Katie at Paradise Nail Spa, and I am very happy to recommend them strongly. She is the new owner and has really made some improvements to the business.

In a last minute effort to "treat myself," I went on the hunt for a salon open on Mondays and…read morestumbled upon this salon. In 11 years of living less than 10 minutes away, I had never heard of this place. I'm so glad I found them, though! They were all welcoming and took me right in as a walk-in. I asked for a pedicure and SNS. I was immediately seated for a pedicure and started on promptly. The pedicure was the perfect length. Not too short, but not so long that I was over it. For the SNS- Although I had cut my own nails down to the length I wanted, they respected it and did a beautiful job! These are the most perfect, natural-looking nails I've ever had done. She actually built the nail up a bit with a natural SNS and polished it with gel which surprisingly feels so much better! The price was comparable to all the other salons I've been to in the last couple of years. I especially liked that they didn't have a lot on the walls. Some salons are overwhelming with photos, decor, and shelves of colors and dips, but not here. It truly was calm and peaceful and I felt relaxed the entire time I was there. I cannot wait to go back!