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    Best In Backyards

    2.7 (3 reviews)
    Closed 10:00 am - 6:00 pm

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    2 years ago

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    9 years ago

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    Patio.com - Skaal Teak Collection

    Patio.com

    2.3(8 reviews)
    1.1 mi
    $$$

    What a sh%t show this place is. Places is a mess. Not organized at all and the guy in there could…read morenot help with anything because he was busy on a phone call. Is this a front for something else? I have no idea how they stay in business.

    Don't waste your time on faulty products, up charged prices, with the WORST customer service!…read more I ordered umbrellas because our current umbrellas (bought from Pottery Barn) faded in just one season and the poles themselves rusted through with holes in them. I was told that because Patio.com sells these year round, they have better quality items with warranties. I was assured these would not rust, fade, or break. There was a delay in shipping because of COVID and a run on orders from businesses creating outdoor spaces for customers so we received them in the fall (after the pool was closed). We stored them in the house until the pool opened this year. When we opened them for the first time this summer, the umbrella snapped. Immediately upon opening. When I contacted the store, I was given the run around and told that all of the people I worked with for the original purchase were no longer working with that store. To this day, I don't know why that matters. I finally was given a different number for customer service and left a message. I received an email back that I would have to pay for shipping for a new umbrella. I called again and asked to please speak with someone. I finally spoke to a woman who agreed that it didn't seem appropriate that I would have to pay to replacement an item that was clearly shipped damaged. I was then told that it would be taken care of. That was over 30 days ago. I have heard nothing from them about a replacement, and have not received a call back. Say what you will about Pottery Barn but at least those umbrellas still open and function as umbrellas...even if the fabric is weirdly faded after a single season.

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    Patio.com - Kingsley Bate Almalfi

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    Best In Backyards - homeandgarden - Updated May 2026

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