Love my new floors! Zach was great working with. Some areas aren't quite as level as I'd like but…read morethose are minor.

Hired Zachary Johnson for a front porch tear down and rebuild. Was overcharged, he had to have all…read moremoney upfront. Job not completed. New porch was sloped into my house causing extensive water damage, resulting in a homeowner's insurance claim! There were too many things to list that either did not get completed or were done improperly!!!! And lastly, the porch will be a teardown!!!!

I purchased LVP flooring in March 2024. I've had to get someone back out for an issue 3 times since…read moreand now I've been trying for a 4th time to reach I think either the Regional Manager or Store manager. Left 2 messages this week and NOTHING.. A total 180 from a year ago when I got my carpet. I don't know what happened since then but I will never use this company again NOR will I recommend them. I keep hearing "we will make it right" but it takes me submitting a bad review for someone to even call me back. NIghtmare of a lifetime. If I could give 0 stars I would.

From the owner: We realize that a flooring purchase can be a significant investment, one that affects the value and…read morecomfort of your home for years to come. 50 Floor provides you with the peace of mind that accompanies a wise purchase of quality flooring and reliable installation. During a free appointment, we'll bring flooring options to you. We also take care of installation, answer your questions, offer a vast selection and keep your costs low. Quite simply, we do everything we can to make it easier for you to buy great floors at fantastic prices.

Purchased Cali LVP from the Fairborn store, but when it arrived there were several planks with a…read morewide color/pattern variation. I asked the salesman or a customer care rep to inspect, they declined and defended their product sight unseen. Not a good way to win customers and influence people. The install team was very professional, and removed packing material as well as the balance of the prepaid order, leaving the project only about 1/3 complete. As Rite Rug offered no remedy, the first immediate course of action is a BBB complaint. Further action may be required to recover our losses.

we had carpet replaced in our bonus room and on the stairs We got quality carpet and padding for…read morea great price! The carpet was delivered and installed as promised. However, Rachel didn't tell us how wonderful these installers were. Kind, curious and fast Great decision on our part

benny's carpet for the win!!! i have made major floor…read morecovering purchases from benny's five times....and each time i was more than pleased with the service selection and flooring knowledge. if you are in the market for carpet or other flooring do not hesitate to visit bennys. i promise you will be pleased and pleasantly surprised at your finished result. hats off to mike, shane and gary !!! you guys once again made my day!!!

These guys were amazing - I'm not sure about the, "deal" I got because I just wanted a quality…read morecarpet for our entire home (4rooms). We didn't shop around for price like we used to -- There is a reason Bennys Carpet has been in business for 40 years - they are straight forward and honest, they care about the customer and they aren't trying to sell you something you don't need. It was great doing business with them - our carpet is so pretty and cushy!!! KEW

I hired Reardon to install carpet in one of my rental units and they did a great job. The edging…read moreand more challenging requests were completed well and the installers were professional and experienced. I was pleased with the work and the price. This is the second time I have worked with them and I would encourage anyone considering carpet installation to get a quote from them, you will not be disappointed :)

WOW!!! What a different house now!!! We have a 110 year old…read morefarmhouse and it had disgusting carpet and old vinyl flooring that was more than 25 years old. Brian and Ray came out and put new vinyl sheeting down and JUST WOW!!!! It was 7 1/2 days of work for these poor guys because they had to tear up old nasty carpeted floors, put new sub floor down, level floors because they were just so uneven(as much as an inch and a half) but they did an AMAZING JOB. From the start of the project with Jamie who came out and measured, met us at the company and showed us the flooring, and to the end product with Ray and Brian who are very nice, professional, and easy going, it was just a great experience. I also want to thank Athena who I talked with at the company and on the phone. She is very sweet and helpful as well. The guys put trim down around our fireplace hearth tiles and where the foyer meets the dining room. And it was just a great call on their end to use the wood trim for the foyer and the black painted for the fireplace tiles. You want a job done, get Reardons Flooring!! We actually told them we wanted them back after the first of the year(2026)to put flooring down in 2 more rooms for us!!! They've got our business as long as they stay in business!!! Thank you Reardons!!!

Rodney was awesome and super quick. He was able to get the patch taken care of in less than 30…read moreminutes. he is definitely good at what he does 10 out of 10 would recommend!

I had Rodney repair and patch my carpet for a rental I was moving out of on April 27th. I couldn't…read morebe there because I ended up double booked at my new house too. He said it was not a problem since we'd discussed the areas to repair and the cleaning needed. Because I wasn't there, he missed one of the repair spots that I'd originally contacted him about in 2023 when my dog first did it soon after I moved in. Back story is he said "I'd recommend you wait until you move out because you'll likely have more areas by the time you move out and I can do multiple areas for just a little more cost." Wow! I thought what a nice honest guy! Back to him missing the original spot, I contacted him to say he missed a spot. He said that he didn't know about that repair. I showed him the text from March 17 2026 at 12:37pm. He said I don't have a text from 2023 wouldn't help and wasn't sent from the same number (It was but we'd also discussed it in March 2026 and that's the text I sent him - not the one from 2023. He said I can come back out but you have to pay me another $100 for my time. He also commented that he lives all the way up in Noblesville which is an hour drive, which isn't relevant since he agreed to do the service. I said "I really can't pay more than the $480 I already paid for the carpet repair and cleaning." He said "I can't help you." and stopped responding even after I said I guess I have to pay you because this has to be done in a few days. No response! I had to work to find someone within a few days. I hired The Carpet Man and they took care of me. After it all I realized that the carpet wasn't cleaned well because I noticed two spots that he clearly didn't work to remove. We hadn't even seen these spots prior to the cleaning! The essential oils also smelled weird over time. At first they were nice but as it dried it smelled kind of weird. I wish I'd called Stanley Steemer for the cost and overall service but needed both cleaning and repairs, which they don't do. Moral of the story - get a scope of work/estimate on the company letterhead in a pdf via email ahead of time. I trusted the text convo and got burned! However, courts accepts text conversations as evidence. So there's that.

I hate to do this but they leave me no choice…read more.. Empire Today Flooring: Do not use this company for wood flooring. Their promises are lies. Their work is shady and unprofessional. Their customer service people are great but anyone actually responsible in the company is insanely hard to reach by phone. They rarely reply to messages left and they purposely postpone appointments to push through warranty time limits. They are criminal in their pricing and should be removed from the Better Business Bureau! Do not get drawn in by their charming sales reps. It's all show and no substance! I have been fighting for almost two years to get the $4,000 floor I purchased right! It's infuriating. I am disabled and am at risk for falls.

my carpet started to buckle up on the ends by the walls and it was overpriced. never came back out…read moreto fix the issue.

Matt, the owner, was fantastic. He was very patient with the time it took us to settle on the exact…read moreflooring for our family room and kitchen we wanted. We had also wanted to replace the ceramic tiling in our bathroom and 2 other contractors gave us bids around $1000 just to remove that existing tile. Matt told us we should leave it in because it was nice ceramic tile and if we were to ever sell the house, the ceramic tile would be more desirable than the LPV we wanted to put in the bathroom. He could have made a lot of money off us removing the tiling and replacing it with a lesser quality product, but he didn't. The day the flooring was delivered to our house it was obvious that the wrong flooring was delivered. Matt immediately checked the style number and was able to determine the makers of the flooring had made an error. Since we had already put all our furniture in another room Matt offered to give us a break on the price. The installation was done by Alex who is not only outstanding at laying flooring, but he's a hoot to talk with. I would use these guys in a heartbeat for any future flooring needs.

From the owner: Floor Coverings International provides professional flooring installation and in-home flooring…read moredesign consultations in Carmel, offering hardwood flooring, luxury vinyl plank, carpet, and laminate for every style and budget. As a local flooring company, we bring our Mobile Showroom with curated flooring samples straight to your door, so you can see colors and textures in your own lighting and décor. From personalized design guidance to expert installation and full flooring services, our team manages the entire process with clear communication and careful craftsmanship. Discover beautiful, durable new flooring designed around your space and schedule your free in-home consultation today.

Did one work which was okay. But assigned a 2nd job and delayed the order for 2 weeks and stopped…read morecommunicating. Very unprofessional.

Damon and his crew were great. They installed tile in two bathrooms and vinyl plank in our living…read moreroom, dining room, kitchen and bedroom. They did great work and were quick too. Best part is they were very professional and patient with us (given we had several projects going at once). We weren't the perfect clients but they were gracious and didn't make us feel bad about it at all. Highly recommend this business. Good folks!

The whole process with Brothers was great. The install was difficult to say the least with so much…read moreprep work needed to make the floors even. Everyone we worked with was pleasant and professional. All of our questions were answered and we never felt rushed or like a bother. From start to finish, picking out flooring, viewing all options to the estimate and install our experience was great. Still waiting to have one lose place fixed but communication with Andrew has been quick and I'm sure we will have that spot fixed soon. We would definitely recommend Brothers and will be return customers if any flooring needs arise with any future endeavors.

A family-owned business with a very kind family. Jessica was enthusiastic and knowledgeable and…read morequickly helped me narrow down options in my budget range. Greg called me immediately after my flooring arrived at their store and helped me schedule the installation. Andrew was great at communicating and helped answer all of my questions before, during and after the installation. When I noticed some issues with a few of the boards that were installed, he quickly sent out a crew to replace them and they did it flawlessly. I'm extremely happy with my new LVP and carpet!