No stars the man is a loser and a thief just like it says above . I did not look at the the reviews sent him a deposit he took it never picked up vehicle and will not answer the phone . I reported him to the better business bureau he wont respond to them either . and they wont do anything but he has no rating with them . The reason he got a star it would not enter without one . read more

I've chosen this company, Best Direct Shipping because they have the lowest quote I've received and when I called them it was the only company that answered my call (on a week end after 5;00pm). But the service ended there. After collecting $195.00 they never did the transport service. I've called Jim Powers, the 'Transport Specialist' at (516) 308-4301 four (4) times on different days and never answered the phone. For $195.00, I think that's not going to make any business grow or make the owner rich. I called Road Runner and my SUV was transported in six (6) days, from Falls Church, Va to Los Angeles, Ca. Just for you thinking of employing Best Direct Shipping, DON'T!!!! They'll just take your money. NOT A TRANSPORT COMPANY TO TRUST OR RELY ON. I've checked 'one star' but actually should be NEGATIVE RATING. read more

This company is a SCAM. They will take your money $200 and will tell you that the dispatcher will be in contact with you. I have schedule a pickup if my SUV and now JP is not only is he not returning my phone calls, the company is not responding to emails either. I am a service member in the United States of America and I do not want anyone else to get robbed from this company best direct shipping. Futher investigating the company I saw that someone else was in the same or similar situation with the same outcome. I plan on reporting this company to the Better Business Bureau bureau also known as the BBB. I am out of $200 but I pray that people see thus message before they go to this company. Once again Best Direct Shipping is a SCAM. If anyone will like a copy of the email please let me know. read more

I strongly do NOT recommend using this company or sending them any money. Along with numerous others, I discovered too late that after they have your deposit, you can no longer contact them. They do not respond to emails, phone calls, or any means of communication, I assume because so many people are trying to contact regarding the return of their deposit, they have apparently changed their phone number and even their area code. If you are reading this review Mr. Jim Powers and you return my deposit as promised, I will indicate that on this review. But until then - my recommendation of not using this company stands firm. read more

SCAM ALERT!!!!!!! I unfortunately had to give them one star but deserves NONE! Don't not use them unless you want to give away money and get nothing in return! Make sure you let your credit card/bank know this is a fraudulent charge and file a police report for this so called company. Y'all finally suckered the wrong one. I'll make sure to drop the hammer on this scam of yours. read more

This is a Scam Compnay, they make you leave a small deposit VIA electronic check then spin you for weeks about picking up the car. I have had 2 emails sent back with no information about whos picking up the car that was booked 3 weeks ago. Dont be scamed like we did. We call there number and Jims number 10 times a day and it rings and goes to VM. read more

I have not heard from this company for two weeks. I gave them a deposit to transport my vehicle, and they disappeared off the face of the earth. I sent an email requesting my deposit back and still have had no response. I am not pleased with anything about the company. I was called back about my initial inquiry and communicated with until they got my deposit, and then no more communication. The individual gave a name of Jim Powers. Have not heard from him again. Very disappointing, and I do not recommend them. read more

I had a shipping of August 5th-7th from Virginia to Las Vegas. Jim Powers called several times, maybe 25 to get our business. Once he got our $199 payment we didn't have hardly any communication after that. We called 2 days prior to pickup, we never received a return phone call. A day after pickup, I got an email they could pick it up in the next few days. Which would have been 3 days after scheduled pickup. Never did he offer to refund our money, never did he contact us verbally. He said he would send my request to Customer Service. I call Customer Service today, aug 14, and I get Jim Powers voicemail. He is customer Service and the scammer taking your money. read more

This is a total scam. Jim promised to have a driver for me but the call never came. He Called and demanded him for a refund and found out that my phone number was blocked and never received a reply. This is a SCAM. Do not fall into the trap. I figured these scammer like Jim just bet on victims like me and other posters that we would never bother to spend the time and file a report for 200 usd.. read more

Yes. Unfortunatly I was scammed as well. I had contacted jim powers to ship my car from los angeles to Texas before seeing the horrible reviews. Given that I had already paid I had nothing else but to hope that the negative reviews were just a few bad experuences, which can happen in any business. But yes! The same exact thing happened to me like everyone else. No more emails or phone calls from jim. Right then I knew I lost my money. Fortunately it was only 200 dollars, but I did loose a few days on moving since I had to end up driving the car myself. Please don't waste your time and money with this guy or his company. Take your time to investigate and find a legitimate shipping company even if you pay a little extra read more

SCAM ALERT!!! DO NOT USE BEST DIRECT SHIPPING!!! SCAM ALERT!!! September 7, 2017 - signed and submitted contract for order #1777 with Jim Powers and Best Direct Shipping for a vehicle. Pick-up scheduled for September 22-23 in Burnsville, MN. Delivery to Las Vegas, NV to be September 26-27. September 8, 2017 - $1,350 check was FedEx overnight service to Jim Powers to secure the auto transport of the vehicle. September 14, 2017 - $1,350 check was cashed - endorsed by Best Direct Shipping. September 22, 2017 - Email sent to Jim Powers regarding scheduling a dispatch driver as nothing had been communicated to me. His email response indicated a driver would pick it up tomorrow (9/23) and would contact me with pick-up detail information. September 23, 2017 - Another email sent to Jim Powers requesting when the pick-up would occur. Received another email from Jim indicating that the driver would be in contact later. September 25, 2017 - Email sent to Jim indicating that the pick-up in MN date could slip as we have people in MN who could move the car, the date of October 1 is the firm date that the vehicle must be in Las Vegas, NV as that is the last day that I will have people able to receive the vehicle in NV. Follow-up email from Jim indicating that the vehicle would be picked up tomorrow and that dispatch would call me that night. September 25, 2017 - PM - Received call from someone saying they were from dispatch and would contact me in the morning for the exact pick-up time. September 26, 2017 - Email sent to Jim indicating no one had contacted me with the pick-up details. Received email from Jim Powers that the driver would be in contact with me soon. September 27, 2017 - Two emails sent to Jim inquiring of the pick-up of the car. No response received from Jim. September 28, 2017 - Email sent to Jim requesting info on the pick-up of the car - and to find out if it could possibly make my firm October 1st Las Vegas deadline for auto transport. Another response from Jim indicating that dispatch would be calling me with the driver info/update. September 29, 2017 - 1 FULL WEEK FROM WHEN CAR WAS SUPPOSED TO BE PICKED UP - Email sent to Jim requesting full refund for the $1,350 and the job that he failed to complete. No response from Jim. October 2, 2017 - Email sent to Jim requesting necessary steps that need to be done to receive the full refund for order #1777. Email response from Jim indicating that he would send my refund request to customer service and they would process the refund request by Friday. October 11, 2017 - Email sent to Jim requesting the full $1,350 refund as we have still not received the check. No response from Jim. I have also left voice mails at the Best Direct Shipping phone number with no response from Jim Powers. Desired Outcome: I expect a full refund of $1,350.00 for the check cashed on September 14, 2017 for order placed on September 8, 2017 to pick-up the car in Minnesota on September 22, 2017 and transport it to Las Vegas by October 1, 2017. Jim Powers, and his company Best Direct Shipping, did not transport this vehicle but they did cash the check that was sent for this service. The full refund payment should be sent! read more

This is a scam. I was looking to get my vehicle shipped. This guy kept calling me and said he had a guy soon i just had to place my $195 deposit to have him dispatch him to pick my truck up. He sent me a link to pay for the tow. When i was trying to read the terms and conditions he was still on the phone telling me that he needed to get this out so that the spot wasnt taken right away. So i made the payment and never heard from him again. This is a total scam. Dont fall for tricks they try to pull. They only accept Echecks or money orders which are NOT refundable. Stay away from online tow companies. Find something local. read more

I would give this 0 stars if possible. This is an off shore scam company. Any five star or high reviews are not real reviews. They will answer, take your money and then make excuses before disappearing altogether, not returning phone calls and emails. I am going to court to try and retrieve my money. I paid two months ago. They are supposed to be located out of Las Vegas, but likely this is an off shore company. The individual I talked to goes by Jim Powers. read more

I used this company to transport my car from Mississippi to Arizona. The process was very smooth, the customer services was great and my car arrived safely. I highly recommend this company if you need to transport your car long distance. read more

Do not use this company, we paid a deposit of 125.00, and was told car would be picked up within 7days, it was never picked up. We also have not been able to reach Jim Powers by phone or email. He was fast to set up the on line payment invoice, but now he wont return a call. This is a scam. read more

This company is a Fraud. Any people who have posted positive reviews are either fake or extremely lucky their cars were picked up. Jim is the owner and he will promise you the world to get your deposit from you. He will try and say he has trucks going that route all the time. He from what I can tell is just a dispatcher. Also from what I can tell he uses a central dispatch in the area you hope to ship from. So he has no clue on when a vehicle can be shipped or if it can be shipped. When he fails to deliver he will start making excuses about how the trucks are just busy ect. As time goes on he will fail to respond to emails or phone calls.If you want your car shipped DO NOT use this company. No matter what he promises you he is a scam. Your car will never ship and your deposit will be gone. read more

Below is a timeline regarding shipment of my Toyota Tacoma truck. Best Direct failed to find a hauler for my vehicle and I had to fly back to Ohio and drive the truck out here myself. I have been attempting to get my $275.00 deposit returned, to no avail. The following is the timeline and information I am sending to the Better Business Bureau as this was not an example of good customer service and I am still looking for the return of my money: March 20 - I found out Master Pro could not honor its commitment to ship my truck and John from Best Direct contacted me to see if I still needed assistance. He stated he could arrange to pick-up the truck within 48 hours. I received a quote and signed the contract, on the assumption I was getting good information from John. Communications then started coming from Jim Powers of Best Direct. March 24 - I sent an e-mail to Jim indicating the truck was still not picked up. By this time I was already in Nevada and needed the vehicle. March 27 - sent an e-mail indicated still no pick-up or response to my earlier e-mails. Later that day I did receive a note from Jim indicating pick-up would be either March 30 or 31 March 30 - sent an e-mail indicating no pick-up or contact April 1 - sent an e-mail indicating no pick-up or contact. Received a note later in the day from Jim saying I should have an answer by April 2 April 3 - sent an e-mail indicating no pick-up or contact April 5 - sent an e-mail indicating no pick-up or contact April 7 - sent an e-mail requesting cancellation of the contract and return of my deposit. Jim contacted me later and said dispatch would reach me with pick-up info. They did and said a driver would be available either April 8 or 9 April 10 - sent an e-mail indicating no pick-up or contact. Jim responded again saying Dispatch will get back with me. April 11 - sent an e-mail indicating no pick-up or contact and another request for the return of my deposit. April 12 - sent an e-mail indicating no pick-up or contact and another request for the return of my deposit. April 15 - Jim sent a note saying he was referring my request to customer service April 20 - sent an e-mail indicating still not response to my request April 25 - received a note from Jim again indicating customer service would respond back to me April 28 - sent an e-mail indicating still not response to my request May 2 - sent an e-mail indicating still not response to my request May 5 - sent an e-mail indicating still not response to my request I have tried to work with Best Direct as I am aware you are dependent upon where truckers are hauling. However, that does not excuse the company from keep contact with their customers and providing updated and accurate information. I needed my truck here in Nevada and had a friend trying to watch it for me while it sat in Ohio. As I stated earlier, the only way I could be sure of getting it back here was to fly back and pick it up myself. I sincerely hope to hear a response from you and to receive my deposit, in full. read more

Horrible company!!!!!! Jim Powers took my deposit and never delivered services!!! He talked to me by phone until he got my deposit and did not answer the phone afterwards. I had to contract another company to have my car shipped from New Jersey to Washington!!! Do not use this company!!! Very disappointing when you have a time frame to meet and a company does not fill the obligations in which it was contracted for!!! read more

I wouldn't even give him one star if I didn't have to. He is a liar a cheater and will take your money and have no remorse. He promises you'll hear from him by a certain day then you never hear from him again. Unless you email him he might email you back. My mom and I emailed him after not hearing from him for two days after he promised we would and we told him we weren't happy and we want a refund and he said he would cancel my order and let the "driver" he had know that we cancelled. If he had a driver for us why hadn't he called us?? You can't trust people from New York. And Jim if you ever read this grow some balls and face your responsibilities like a man not a little bitch! read more

Had the same horrible experience most other posters have mentioned who have dealt with Jim Powers and Best Direct Shipping. They got my $200, scheduled my pick-up and never showed. Calling Jim's phone number just gets you VM. Calling the (775) number listed on their website just gets you back to Jim's VM. All calls and emails gone unreturned. This is just a scam. They wouldn't accept a credit card. Require what is essentially a wire transfer. Should have tipped me off that something was amiss. Some commenters mentioned that the staff at Best Direct were great to work with. THERE IS NO STAFF! there is just Jim. So I suspect that those comments are a plant. Comments about Best Direct Shipping being a good company but the folks they work with are not. I couldn't disagree more. This whole thing is just a scam. Please learn from my experience and that of most other posters who had exactly the same experience with this guy and stay away. Find a credible, legitimate company to do your shipping. read more

Do not use Jim Powers located in Merrick, NY dba Best Direct Shipping and absolutely do not give him your bank's routing number and checking number to withdraw a deposit to ship a vehicle. He scams you out of your money. He does not answer phone calls after he has your money and you on get occasional emails saying that he will have 'Dispatch' contact you about your move, another favorite term of Powers is "stand by". You will never hear from him once he has your money, $199 and you will never see you deposit returned due to non-performance of contract. I had to move the vehicle myself to meet the timeline for delivery. read more

I was promised a 3 days shipping call for a car I needed shipped to me, after 7 days of no phone calls and no emails and absolutely no response to any of my messages, I decided to give up and threatened to call the police. Their response was this portion of the contract: We are sorry that we couldn't move your vehicle for you! Please read below line 14 which is on the order form that you signed. We will gladly issue you a credit on your next shipment. Thank you for your interest in shipping with us and have a great day! 14. If you place an order with Best Direct Shipping, you have the option to cancel any time. Shipping level posting time frames are estimated and vary route from route. (Our services that we offer are Standard Shipping, Expedited Shipping, Enclosed Shipping and our Best Flex Rate Shipping Quote with no exact time frame for the more flexible shipper that has time frame flexibility). These are all estimated time frames that may vary depending on the route and availability of drivers. Not all routes are guaranteed for our shipping levels of (Standard, Expedited, Enclosed and Best Flex Rate Shipping quotes. If an order is cancelled before or during the stated times (Standard 7 business days, Expedited 3 business days, Enclosed 3 business days and Best Flex Rate no time frame) there is an early termination fee of the administrative fee/service fee paid to Best Direct Shipping. In the event the estimated time frame for shipping your vehicle has elapsed, the administrative fee/carrier fee/service fee is non-refundable. The fee's that are paid on Best Flex Rate, Standard, Expedited and Enclosed shipping posting levels is a non-refundable administrative fee/carrier fee/service fee for the full amount paid to Best Direct Shipping. If one of our Carriers/Drivers is assigned or dispatched, for all shipping levels, to your order before the order is canceled, for any reason, a \$150 additional fee must be paid to Best Direct Shipping for our Carriers/Drivers for gas, logistics and lost fees. All cancellations must be written and mailed to Best Direct Shipping Best Direct Shipping 2005 Merrick Road (Ste 267) Merrick, NY 11566. Sincerely, Customer Service Best Direct Shipping If read carefully, it states that if you cancel, the payment is non refundable, if we cant find a shipper for you your payment is non refundable, WHAT???? So basically they are not obligated to do anything to keep your money. I had to file a police report and notify my bank of a fraudulent check charge, resulting in having to close and reopen another account. Best Direct Shipping is a Scam Company. read more

Best Direct Shipping were courteous and timely getting my vehicle picked up. However, they contracted West Coast Auto to move my car and it arrived 3 days late and covered in oil that apparently leaked from a car above it on the truck. The driver barely gave me a sorry that my car had arrived covered in oil and late. Best Direct isn't a bad company, but the people they do business with leave much to be desired. read more

We decided to ship our vehicle from NY to CA and decided to use Best Direct Shipping and boy I'm sure glad we did. There staff was very friendly and explained exactly how the process went. We were notified before pick up & delivery like we were told and the vehicle even was delivered 1 day earlier which was great so we didn't even have to get a rent a car. I would absolutely recommend them to the world if I could not only for there service but for having the best prices in the industry! read more

If you are in need of a quality transport service, I can recommend to you Best Direct Shipping. As for my experience, they really did well on their delivery of my vehicle. The pick up has been on time and it arrived fast on our desired location. Outstanding job! read more

We were told a driver could be on our route to pick up our vehicle 12 days ago. They were in a rush to get our deposit. With little to no communication from Jim since then, we are stuck in limbo. If we cancel we lose our deposit. If we try and get another company to transport our vehicle we lose our deposit. And short of taking them to small claims court, I see no way of us getting our vehicle without losing the deposit money. 12 days later, still no vehicle and still havent heard from Jim. read more

"Jim Powers" will take your deposit, promise you that your vehicle will be picked up within a few days, and will then become evasive and shifty when he fails to follow through. You'll probably end up going with a different company and losing your deposit, unless you feel like waiting indefinitely for "Jim Powers" to do something. Believe the reviews. Go somewhere else. read more

Jim powers, the scammer,he will take your deposit and not pickup your car, he use the same way take the deposit from many people,beware this guy! read more

Jim Powers from BestDirectShipping taken 200$ cleverly through my online Check(Debit Transaction) Invoice Order :1710 as advance for the shipment of my car(From Greenville SC to Wichita, Kansas) on Aug 17th promising that he would Pick the car on 19th or 20th of this month. From Monday 21st till today he is not lifting any of my phone calls and not responding at all. He is just postponing every day that my car will be picked up in response to my mails and stopped responding to emails also. He is doing a scam to collect money from people by doing false statements,orders and collect the deposit amount without any service.There policies are very wrong, that they will not arrange a service and will not let you choose another service and make you cancel the contract and take away the deposit amount. They are just wasting the time and money of the consumers. I am filing a complaint against them to get my money back. read more