I went to Martha's dry cleaning with some items to be dry cleaned. Martha asked me if I had been…read morethere before, and I said yes. She asked for my phone number and entered it into her computer. I guess my information wasn't in the system. She told me that I had not been there before. I reminded her that I had been there before and that she shortened the sleeves on my daughter's coat a couple of years ago. She did not respond. Martha abruptly placed a post-it and pen on the counter in front of me, without instruction. I asked what did she want me to write down. She stated, "name and number." So I did. I then placed my clothing items on the counter. One item was cotton, lined with a thin faux leather trim. Martha inspected it with a disgusted look on her face and stated multiple times, "This is fake leather. This is fake." Feeling a little embarrassed, I said oh ok. I was glad no one else was in the store to see my face turn red from embarrassment. She told me if she cleaned it the trim would possibly crack. I asked if there were any alternative ways to clean it. She said no. I said ok I'll take a chance. She then inspected another knee-length custom-made dress. She begrudgingly stated, "There's no tag". I said I know, it's handmade. She tossed it back on the counter. In total, I wanted six items dry-cleaned. Martha proceeded to input information about my articles of clothing and then placed an invoice on the counter and slid it over to me. The invoice amount was $128. Martha then stated, "You're going to have to put down a 50% deposit since it's over $90." I was shocked. I said, umm, ok, I'll take some items off. I took back three items, which made the price under $90. I told Martha to just dry-clean the remaining three items. Martha responded, "You still have to pay a 50% deposit." I asked her why since the total was now under $90. She responded, "Because I don't know if you're not going to come back and pay." As an African-American woman, I suddenly sensed that I was experiencing racism, and felt a sickening injustice feeling in the pit of my stomach. I couldn't believe this was happening to me. I felt so small. As a Special Education educator with over 17 years of experience, with a Master's degree from a notable MA university and holder of three educational licenses, I felt like a little girl and just wanted to crawl into a hole and cry. I was, however, grateful my elementary-aged son was in the car reading, and did not have to witness this injustice towards his mother. I was glad I didn't have to explain why, I STILL had to pay a 50% deposit even though the price was now under $90. After Martha's on-the-spot policy change and her insistence that I STILL pay a 50% deposit, I picked up my clothing and simply walked out. Martha did not even say, bye.

I called to see if they would finish washing my clothes for me after my washer broke. They hung up…read moreon me. It says they don't refuse anything. Well I consider that a refusal. I guess I will be doing more clothes by hand.

So it's my first time coming here and I like everything about the place except for the fact that…read morethey don't have any employees in here and if they do I haven't seen one. No one here to reinforce store policies and the policy put in place but the state. People don't take COVID seriously and for this place to operate correctly and safely they need to have employees on site. This Karen without her mask just don't care for anyone's safety, so I decided to expose her

This pace does amazing work. The american woman who works at the counter deserves special…read morerecognition. She is so nice and kind, always asking how I am doing. She really goes above and beyond with customer service. All the clothes we have had cleaned here have come out great,

The people are nice enough, but whoever cleans the shirts is horrible. I have had 4 shirts…read moredestroyed in 2 weeks. Two weeks in a row I went to pick up my shirts and two of them had holes in the elbows each week. I might let one slide and call it wear and tear. However, these were 4 shirts that were less than a year old. Naturally they tried to convince me that they were damaged when i brought them in, but they werent.

I've been using college town cleaners for a few years now. They have always been Great, they offer…read moreboth pick up and drop off service. The Clothes are always perfect, Prices are more than fair! Thank you to Sonny and the team over there keep up the great work guys!

Phenomenal service! Sonny (the owner) stops by our office twice per week and he is always friendly…read moreand personable. We don't always have clothes for him, but when we do, they come back perfect every time. We love working with him and would recommend College Town to anyone in the area!

The folks at Washed always do a wonderful job. I love the pick up and delivery service. My…read moreclothing is laundered professionally and they take great care to fold and package everything. They drop off within 24 hours at my home. pricing is quite reasonable.

I chose not to leave a review in my first visit because it was a new small business. I enjoy…read moresupporting new businesses. However after going back here I have a few observations. 1- Very small with limited space and machines. 2-Challenging parking situation 3- No space to fold your clothes-apparently this is a drop off location and that clientele takes precedence over walk in business. 4-I shouldn't have to ask to use a folding table, The owners are courteous-no issue there. I just can't recommend or utilize the facility..

MOST TERRIBLE CUSTOMER SERVICE I EVER HAD BEFORE On June 23, 2025 me and my husband US veteran…read morewere coming from west coast for business trip to Middleborough, Massachusetts and desided to do some laundry at Highlander Landromat at 8 pm to wash clothes. The worker, white blond woman was very rude, she even did not give couple minutes to take clothes from dryer because it was already 9. I asked her to give only couple minutes more to put my laundry away but she told to leave right away otherwise she gonna call the police on me and my husband retired US militaryveteran if we do not leave immediately, she was saying to us bad words and kicked us out with middle finger. I didn't see yet such kind of rudeness especially to my husband, US military veteran. The customer service in this place is UNACCEPTABLE. I think this employee was eather drunk or under drugs because she didn't care about what she said and to who she said. She was very disrespectful to us and I just wondering if management will take care about their employee's behavior to make sure they treat their customers properly

Beware they are charging 15 dollars every time your card is swiped on the washer and dryer. Went in…read moreto talk to manager and was told he couldn't do anything. Do not go there!!!!!!!!!!

I dropped off blankets and comforters to be washed, and it was perfect! Everything smelled great…read moreand the workers were SO nice. Highly recommend!

I needed to clean my shirt very early in the morning and these guys open at 6:30 am. I was helped…read moreby the staff and reached my office on time with a clean shirt. It's a brand new shop with brand new machines. Highly recommended.

Had a patch sewn on a hat, jeans hem, full zipper replacement on a down jacket, and some repairs…read moredone. Very high quality work and good prices.

Absolutely stellar service. Prompt. Incredible customer service. I will go nowhere else for dry…read morecleaning, tailoring and repair services. And the value cannot be beat by any local competitor. THANK YOU SO MUCH!

Bennett Cleaning Company was a delight to work with! They were affordable and did a fantastic job,…read moreI highly highly recommend Bennett! They are kind and responsive and superb at what they do! Give them a call for your cleaning needs.i had a gigantic quilt that is very special to me and they just took such good care of everything from scheduling, pickup, cleaning, and delivery! Fantastic experience!!

Service is excellent. Clothes come back folded expertly no wrinkles, really fresh and clean. I am…read moreextremely pleased with this company and will continue to use them. They are very professionally run. Their staff is trained well. I highly recommend. It's good value in today's environment.