The entire team at Detroit city sweep Is awesome. From…read moreupdating, maintaining and servicing 3 fireplaces in a historic home to helping us vent our kitchen stove in our hearth the entire team from quoting to scheduling to actual work has been wonderful to work with. The first thing I noticed right away is they actually answer their phone when they call so that was already a plus for me. I was able to schedule an estimate quickly and get someone out to help us address our main issue which was our kitchen not venting correctly, in addition to a fireplace that we would soon need because of the cold Detroit winter. As a new homeowner, we did want to make sure that the fireplaces were in good working condition before we actually started using them so we requested a estimate on what the service and maintenance could potentially be for the fireplaces that we had in our house and any recommendations that they would have. The process was very straightforward. They easily walked us through the quote and what was needed and why, in addition to what the current condition of the fireplace was in to what would need to be done and how it would fix the problem as well as what comes after the service what could be expected what they would be able to help us with should we come across any hiccups after the fireplace maintenance and what warranties came with the products that we purchased. We purchased dampers some gas fire logs, and had our fireplaces updated so that we could use them last winter. From there coming this winter, we assumed that we would have to have the fireplaces serviced again because it was a new year, though we only had a handful of fires in the living room fireplace they scheduled the appointment. They were prompt and scheduling, as well as coming out for service and transparent enough to say we haven't used our fireplace enough to fully warrant a cleaning. This was refreshing to see this type of honesty from a contractor. Then we ended up having an issue with the smoke coming into our house on our serviced fireplace. They were able to address solve an analyze, the reasons why the smoke was coming in to our living room, though everything looked up-to-date and ready to go. It was next level problem-solving skills that they would rarely run across because of the unique fireplace that we had in our Historic house. It was very appreciated that they did not just give up and ask us to spend a gazillion dollars to throw money at a problem. I highly recommend Detroit City sweep for the professionalism the availability, and of course, the quality of the work.

Our chimney cap was severely deteriorated and needed to be replaced. Detroit City Sweep was quick…read moreto respond with a complete proposal for new crown, sill resetting and multiple tuck pointing needed throughout the chimney and hearth. They were patient while we got competitive bids and waited for board approval. Dean was on site doing work as promised the week after receiving the go ahead and deposit. He did a great job and went above and beyond in completing the work by replacing a missing brick on the hearth. Very happy with the workmanship, attention to detail and friendly communication throughout the process.

I had them scheduled to come out and when they looked at my chimney they had to take the cap off…read moreand pull the line from the spring loaded flue up through the top. They told me this would take too much time and they still had other stops to make and they left. This was not a difficult or very time consuming thing to do. I know because I'm the one who put the cap on. This was flat out laziness. It was a Friday night and they were likely looking to get home and start their weekend. I've waited 10 days to get the appointment, I rearranged my Friday for the appointment, I waited until the end of their 2 hour window, and they bailed after 5 minutes. Now I'm going to have to wait another couple of weeks to get an appointment with another company. Super lazy. Super unprofessional.

The guys just left and we were so so impressed with their work. They noted our cold air duct…read morereturns were partially blocked and removed the metal blocking the way. Also found a 2x4 in our ductwork (wtf?!?). The before and after pictures were so impressive. I hope this helps my dog allergies and also cuts down on my q3d dusting adventures!!

First let me start by saying I tried to give this company every opportunity to right what i felt…read morewas their wrong. I had work done by them back in October and Today is June 12. Its not like I'm inspecting my chimney in 40 degree weather so i thought nothing of it until spring time when i was outside cleaning up from winter... i look up and see missing mortar joints that i thought i pod to get fixed! I try my best to support the small guys and shop local so i called ground to crown. The intro: water was coming in my basement due to my chimney crown/collar needing some repair. When mike came for the inspection he said to me that there were some loose mortar joints and that he would fill them in as he seen them because this was all part of the issue. Since they were going to be here doing that i figured I'd get a chimney sweep done too. The rising action: Mike and his helper get here to work. Work is going relatively quickly and smooth. New crown/collar is being done , they placed some new chimney vent caps on and it's looking beautiful! So i go back to my home office to finish up work. Now it's time for the chimney inspection (after the chimney sweep of course). Climax: Mike calls me down to give me the invoice and says "you're chimney is a hazard and is not safe to use, it will be marked as that on the invoice. so as his helper is putting the inspection equipment away i ask if he's going to show me or do i just have to take his word? He says he will send still pics to me. I asked him to please show me with the equipment because sending stills is going to be like me looking at something in Chinese, i will not understand. After going back and forth he pulls the equipment out and runs the camera up ..."Firebox looks great , smoke chamber looks great..." mike says. Things are going well at this point i think ! Then he takes the camera all the way up to the last piece of flue(clay liner) and says "you have gaps here and creosote can collect in there and cause a fire" **now mind you, i understand a little about business so i get that they want to do the chimney sweep first to get a better view for the inspection as well as get more money out of you because if they said the chimney was not usable before the sweep then ppl wouldn't get it!" ** Falling action: By this time I'm fuming because i just got an invoice for work done on my chimney that i can't use going forward. What I'm most upset about is that he was already making $800 off of me for the crown/collar /vent caps , and the last piece of flue w/gaps can be seen from the top of the chimney! HE DIDNT HAVE TO DO AN INSPECTION AND SWEEP TO TELL ME THIS!! He did it to make a couple more hundred dollars off of me, and that's where i feel like i was taken advantage of. So i ask him " I BET YOU SELL A SYSTEM TO FIX THIS DONT YOU?" And he says " of course we do" Hands me a pamphlet and says " this system starts at about $2,500 and is a two step process" by this time I'm just over it so i send them on their way. Resolution: I call another company out that does the same system (heat shield)that mike told me "starts at $2,500" and they did it for $1,500. WEIRD RIGHT ? Fast forward to spring time ; I'm checking the chimney out and see quite a few spots that should have been filled in while they did the rest of the work(April showers bring may flowers) plus i can see other spots they filled in , so i call and send pictures mike. It takes him over a month to come and check it out. He gets here and pulls out the invoice and says "that wasn't on here to do that". ANOTHER LESSON, MAKE SURE EVERYTHING IS IN WRITING!! mind you when he initially came for the water intrusion issue he said he would fill in all spots he seen because it all is part of the problem. then mike proceeds to tell me "yeah that could have blown off over the winter , things like that happen". he's right things like that do happen, but you know what - the rest of the things that happened shouldn't have. Price gouging , unprofessional, and to take over a month to come check out what the issue was is unacceptable. i know this was a lot to read but understand this isn't just me bashing them, this is the review /story of what they did to me and what they will do to you!!! DO NOT USE THIS COMPANY! THEY WILL NEVER GET A RECOMMENDATION FROM ME! THEIR EQUIPMENT IS SUB PAR AS WELL

Livonia,MI Very personable and seemed well informed for the gutter and chimney work we needed…read morehandled. Came late the first day and did some work and returned the next business day to complete chimney work. Was in contact from start to finish. Pricing was fair for the work performed and the parts used. We were given a verbal briefing at the end and are awaiting an office printed copy to come in the mail.

I had seen Dave working on other homes in my subdivision. I did get several bids from other…read morecontractors, but Dave came in with a fair price for a chimney rebuild and porch repair. The workmanship was great and done on a timely basis.

From the owner: Locally owned and operated and serving Metro Detroit year round. Accepting cash and check as forms…read moreof payment. Licensed and Insured in Michigan. Call to speak directly to the owner and receive a free estimate today!

They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

The installed my home sprinklers system in 06-22-1990 It's been working since 2025 When DTE dug…read moreup 1/2 of my driveway looking for a gas line and found nothing. A treasure hunt but no gold to be found. So they tore up the left side of the driveway and bingo the found the line. They also replacement an electrical tubing W/ wires to get the street lamp to work. But still no lights. So they dug another hole on the right side of my driveway. And bingo they finally hit gold. So What they did to fix the three sprinklers lines. All failed due to poor workmanship. With the help from Aqua Mist I have the parts to do the job the right way. No bubbling water coming up from the ground because of the lack of skills. I will do the job the right way and they won't leak. Great staff very friendly Thank you, Florian Nowicki, Riverview, MI

I have had my fireplace for over 10 years. It still works great, I get the glass cleaned once a…read moreyear and they check it. I have never had one problem with it, and it's one of the best things I put in my house. This house had one of those old-fashioned woodburners which was dangerous and always smelled like ash from creosote falling behind it. I hated it so replaced it with this and I love it.