I purchased a Whirlpool side by side refrigerator from Best Buy Whitby on Boxing day in December 2023 with protection plan. It's one year plan from manufacturer and 2 year plan from Best Buy. My fridge not working properly from last 9 months! It's not cooling properly and all my food, milk everything is going bad! I call Whirlpool every time it got repaired and the person comes and checks and he goes back to order the product and it takes 20 days to a 30 days for the product to arrive and till that time I have no fridge at home and I have to struggle to save my food! After the product arrives the person comes and installs the product and the fridge starts working and again stops working in another 25 days! This is repeating and so far It happened 3 times so far! and this 3rd time I have no fridge from last 2 months!!! Not sure whom to reach out! someone should help me! I wish Best Buy take the fridge back and refund my money! or replace with new fridge! This fridge is not repairable! read more

Purchased an HP 27" All in One Computer Oct 14 from the Whitby store. Was told it would arrive in 2 to 3 days. When it did not i went to the store. On line inventory says that they have 2 IN Stock. I asked for one of them since i had paid in full. They said NO I had to wait for the one that was ordered for me. I asked why mine did not arrive they could not give me a reason. I then asked just cancel the order and give me one of the ones in stock. Again the answer was NO. They said I had to wait until my order arrived at the store before I could cancel. Again I asked when will mine arrive?? They could not give me a date. The salesman should have told me come back Friday and buy one the ones that are comming in. Why one was not tagged for me could not be explained. This is an extremely stupid Best Buy corporate policy and one that should be easily over turned by a manager. I paid for a computer, I want a computer, you have 2 in stock, WHY CANT I HAVE ONE. read more

Bought oculus 2 from this store today. When I got home wife asked if I discussed extended warranty. Said no I forgot. No one at store mentioned. After FIVE calls here are the results. 1. To store. Useless as you are not allowed to actually talk to a live person at any store 2. Went to geek squad talked to live person asked question, they hung up. 3. Got to live person but was told had to talk to technical support. (By the way option 6 which says it answers questions about extende warrety doesn't) 4. back to geek squad hang up. 5. Back to tech support. Got someone named Nick. Nice guy. First introduction. After about 15 min he was able to explain plan and pricing however after he was gone he came back and apologized extended warranty on available in store. An 90 min return trip. I'll make the trip and return it. Too unfriendly read more

Great products, but apart from the Geek Squad, the service here is appalling. You'll either stand around waiting ages for someone to acknowledge you, or you won't be able to get the sales assistant to leave you alone. That is, after you've been accosted by the one staff that stands hiding behind a pillar at the front door, waiting until you've walked past before jumping out to say "hello"! The prices used to be good at Best Buy, but they're no longer great, especially smaller items like CDs and DVDs, which are much more expensive than elsewhere. read more

I got a PS4 game there on pre order and they completely bolloxed the order. The pre-order bonus that should come with it was emailed but it was an invalid code. They had months IN ADVANCE to sort it out but utterly failed. To make matters worse they don't answer emails or phone calls which in itself is inexcusable. Only recourse since I live out of town (nearest best buy is this 1, nearly an hour away) and I have to drive back after being kept on hold on their toll free line over an hour is to drive back again when they're closing early and theres no possible way to get there before they do. So now I've spent over $90 on an item that's incomplete and they have my money and just don't give a damn. I should've known when I showed up to pick it up when they had no idea what it was, or that they even carried it. Then they tried the excuse that it wasn't released yet. It was released already, in fact many retailers moved up the release yesterday. Make no mistake this is no covid-19 problem as evidenced by the many reviews of their worthless customer service going back YEARS. Do yourself a favour buy elsewhere. read more

Customer service, geek squad, and mobile in this store are terrible. Not informed and do not know how to do their jobs properly. Been here twice today and none of them know how to take an added warranty off a bloody cell phone. While they struggle, an employee by the name of Devin trys to talk us out of what we are doing and trys to get us to pay MORE money. Not only does Devin have terrible customer service skills, but he felt the need to complain about customers that don't like the "clean rap" playlist that is playing. He called the customer "racist" because she thought that the blurred out swear words were still inappropriate. My family and I will NEVER SHOP HERE AGAIN. Worst employees and customer service. Absolutely terrible! Words cannot describe how furious my husband and I are with this awful store. read more

I spend a lot of time going to Best Buy - not only am I an electronics junkie but with gamer points, you really can't go wrong purchasing from here, especially when they'll price match! I came here with my boyfriend after Christmas, early in January, to exchange his Jambox. I had purchased it online and while he liked it, he wanted the bigger version. No problem, we went online and reserved the Big Jambox from the Whitby location, which said it had a few in stock. If there had only been one in stock, I would have called ahead, but since there were a handful and it was well after Christmas, I figured we'd be able to walk in, exchange and get out no problem. When you reserve in store for Future Shop or Best Buy, you'll get an automated email saying that your item is in stock and is ready for pickup. Beware these emails because clearly Best Buy automates this entire process because when we arrived, there were no Big Jamboxes to be found. The woman helping us seemed a bit standoffish at first, explaining that their stock system had been screwed up since Christmas and it was unlikely they had any but she perked up a bit and offered to walk around the store and look for it because they could be on other displays. We waited but unfortunately when she came back, there was nothing to be found. This happened twice in the month of January and this is 100% the stores fault for even taking reserve orders online. They seemed to be low in stock for everything, even weeks after Christmas. The store itself was messy, things everywhere and things out of place. Impossible to find exactly what you wanted. We also got no customer service in the store itself, even though I was poking around in the mood to purchase something. No one stopped us and said hi or asked if we needed help. I've found that the staff at this location are nonexistent. I'll come back here if its convenient and I can be guaranteed they have my item in stock but I'll keep shopping at the convenient downtown location or the one in Ajax, because that one has EVERYTHING all the time. read more

I have wonder about the other negative review as I have shopped here quite a bit and always had good customer service. I really prefer it over future shop across the street where I typically have to beg to get help ( which is ironic as future shop is commission sales) All of these big box stores are essentially the same and it comes down to price for me and convenience in the end as it's not the type of place where they. Know your name when you come in. read more

I would rate my personal experience zero stars if Yelp would let me. I have reserved a product at the Whitby Ontario store for a Samsung JU-7500 55" LED TV for the price of $1799 + HST. At the store they told me they have sold the product to somebody else, so that was very upsetting!!! I have drove from down-town Toronto which is one hour away to pick up this TV and I was only offered a basic apology which is not enough. My time and the money I spent on gas was taken for granted. I would definitely not be going to shop from Best Buy nor I will recommend this store to any of my friends. Definitely I will share this negative experience on other review sites as well for people to be aware of the unprofessional business that is being conducted there. A. read more

I was in there tonight and found the customer service appalling. Despite greeters near the door, no one said a word as I walked in. Despite employees standing around, no one approached me as I walked through the store. I then waited in line with my purchase, only to have the uppity clerk just hand me the receipt without a word. Here's a little tip to anyone working there: Without customers, you wouldn't have a job! Treat them with respect. I only shop here now if they have a really good deal on something I need (which is, thankfully, rare). read more

Best Buy Whitby has the worst customer service, the Manager never calls back, communication is terrible, everyone passes the job, can't get through to anyone in the store, Managers inbox when they do give it to you is full and can't take any messages. The guys that come to the office are great but nothing gets done after that, I feel bad for them as they can do the best job ever but no follow up, the Manager does not know how to manage, stay away from Best Buy read more

Imagine coming to a Best Buy and asking for help, then getting none, that was our experience today. The manager was of little assistance and didn't help much and was more interested in talking with a girl than helping us. The workers were just walking around doing nothing, and when you'd ask for help they'd tell you to wait and not come back to you. Absolutely a terrible customer service experience. Hire me instead and I'll do what these people couldn't and more. Really thought the customer experience mattered to you guys, but it seems it doesn't and we're giving jobs to the least worthy people; thanks human resources for always messing up! But seriously, avoid this place, please. read more

The customer service here is the worst. I went in to pick up a $22.00 HDMI cord that my husband ordered online but I did not have the invoice, I was in the area and I thought it wouldn't be a problem. I gave the girl my husband's name, she came back and said she needed a invoice number. I called hubby and got the number they wanted. "Uri" who appeared to be the manager of that department, came over took the number and the name, told me to call my husband again to get the number. I said I just did, you got the number, but he said to call again so I did, gave him the phone cause he wanted to talk to him, then he says I don't want to talk to him, you do it. ??????. So I confirm the invoice number and hang up. Uri disappears apparently to retrieve the package, which took way more than the 2 minutes he said. Finally I get it, then he wants my husband to send a email of the invoice to my cell ???? I said my cell does not pick up wifi when I'm away from home, I won't get the email, he says I can connect to their computer ??? I kept saying my phone won't get the email, then finally he says my husband can send the invoice directly to their store. So I said what is your email address, all this time I am still on the phone with hubby, and he says yet again, have him send it to your cell. I said to Uri I'm confused, I don't understand what it is you want........ then he gives me the time out hand signal.... takes my phone, gets the invoice number which I already gave him, and a few other numbers he needed, hung up, gave me the package but not before I had to show him my drivers licence and sign for it. Not once did he even ask for our address or home number. Very curt and very very rude, he even admitted that he gave me a hard time, and as I was saying something to them just before I left, him and his associate turned their backs on me and went about their business. This whole insane episode took at least a half an hour. You'd think this was a $2500 Macbook or big screen tv we ordered, this guy Uri needs seriously needs professional help. Why didn't he just talk to my hubby in the first place, get the info he needed, and be done with it, instead of playing head games and power tripping. These guys in customer service are nothing less than complete idiots. I've never encountered anything as convoluted as this with any business. I should've went over his head and talked to the store manager but I just wanted to get the hell out of there. Last time I deal with them. read more

I recently had 4 teen grandchildren move in, I am not a electronics person, I went in with a shopping list of "smart" tv, wifi extenders, headphones, game controllers etc,. I left with 1 $39 game controller because I was TOTALLY IGNORED but a least 8 staff who were not with customers. not even a "hello", can I help, or are you looking for something special. Nope, not a bit of help. took my $ elsewhere and won't go back. read more

Just a great experience. I wasn't expecting a wow factor when I walked in last night but I got it!